Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Manager - Customer Success

Company: Ottimate

Location: USA

Posted Nov 13, 2024

Ottimate is a company that values growth, customer focus, innovation, accountability, and communication. They are looking for a Manager Customer Success to lead a team and drive client satisfaction, retention, and expansion.

Staff Product Designer - Growth Acquisition

Company: Gusto, Inc.

Location: USA

Posted Nov 13, 2024

Gusto is seeking a Growth Staff Product Designer to help elevate user experiences. The designer will play a crucial role in shaping how Gusto engages and acquires new customers. The company is committed to providing rewards that empower employees to achieve their financial and personal goals.

Senior Product Manager - Verification/KYC

Company: Zepz

Location: USA

Posted Nov 13, 2024

The job posting is for a Senior Product Manager position at Zepz, responsible for leading the strategy and execution of product features that enable the verification of customers' identities and compliance with regulations. The role requires experience in product management, KYC compliance, and data analytics, with a strong focus on customer experience and regulatory requirements.

Engineering Manager - Support Experience

Company: Stripe

Location: USA

Posted Nov 13, 2024

Stripe is a financial infrastructure platform that aims to increase the GDP of the internet. They are looking for an engineering manager to lead their support team, which is responsible for building and improving their user support platform.

Senior Financial Partnerships Manager

Company: Mercury

Location: USA

Posted Nov 13, 2024

Mercury is a financial technology company that is building a stack of financial tools for startups. The company is looking for a Senior Partnerships Manager to manage its portfolio of strategic financial partners and build out its network of potential partners.

Sales Engineering Leader

Company: Plaid

Location: USA

Posted Nov 13, 2024

Plaid is a company that aims to empower people to take control of their finances by building tools and experiences for developers to create their own financial products. The company is looking for a Sales Engineering Leader to lead their Sales Engineering team and drive the development of self-serviceable presales opportunities.

Senior Customer Success Associate

Company: RaptorMaps

Location: USA

Posted Nov 13, 2024

Raptor Maps is a fast-growing climate tech startup building software to enable the solar energy industry to scale. They are seeking a Senior Customer Success Associate to drive the continued success of Raptor Maps in the market.

Vice President of Offensive Security Services & Research

Company: Cobalt

Location: USA

Posted Nov 13, 2024

Cobalt is a company that provides offensive security services and research. They have a diverse team of testers and a strong focus on innovation and security. The company is committed to equal employment opportunities and diversity.

Senior Mechanical Design Engineer

Company: Eargo

Location: USA

Posted Nov 13, 2024

The job description is for a Senior Mechanical Engineer at Eargo, responsible for designing and developing hearing aid technology. The role requires a strong background in mechanical engineering, experience with product development, and the ability to work in a fast-paced environment.

Senior Software Engineer - Community Support Platform

Company: Airbnb

Location: USA

Posted Nov 13, 2024

The text describes the Community Support Platform at Airbnb, its features, and the role of a software engineer in shaping its technical vision. The platform aims to enhance customer support services using AI and machine learning. The job requires strong expertise in backend systems, frontend development, and chatbot/AI products, with excellent communication skills and a passion for technical quality.

Copywriter

Company: AllTrails

Location: USA

Posted Nov 13, 2024

AllTrails is a popular outdoors platform that helps people explore the outdoors with curated trail maps, photos, and user reviews. The company is looking for a skilled Copywriter to join their internal brand design team to craft their voice and build a global brand.

Technical Product Specialist

Company: Nextech

Location: USA

Posted Nov 13, 2024

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent. The company offers competitive pay, benefits, and a comprehensive wellness program. The Technical Product Specialist role is responsible for providing advanced technical services and support for customer-facing defects.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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