Customer Satisfaction Jobs in USA

203,574 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Head of AML Advisory

Company: Mercury

Location: USA

Posted Nov 09, 2024

Mercury is building a complete finance stack for startups, providing banking services to entrepreneurs and business owners. The company is looking for a Head of AML Advisory to drive and own the day-to-day advisory and support of its BSAAML program.

Staff, Product Manager (L4) - User Authentication & Identity

Company: Twilio

Location: USA

Posted Nov 09, 2024

Twilio is looking for a Product Manager to join the User Authentication and Identity product team. The role involves crafting and delivering on the vision, strategy, and roadmap for the product portfolio. The company values diverse experiences and encourages applicants from all backgrounds to apply.

Senior Backend Engineer II

Company: Degreed

Location: USA

Posted Nov 09, 2024

The role is for a Senior Backend Engineer to work on transforming and modernizing the core of the platform, with a focus on building scalable services and empowering product teams. The job requires expertise in C, collaboration, and problem-solving, as well as experience with agile methodologies and cloud expertise.

Senior Director - Global Compensation

Company: Twilio

Location: USA

Posted Nov 09, 2024

Twilio is a company that values diversity, inclusivity, and remote work. They are looking for a Senior Director of Compensation to drive compensation programs and policies globally. The role requires experience in compensation, leadership, and analytics, and offers a competitive salary and benefits package.

Telephonic Case Manager

Company: Sedgwick

Location: USA

Posted Nov 09, 2024

Sedgwick is a company that values its employees and offers a positive work environment. The company is looking for enthusiastic candidates who thrive in a collaborative environment and are driven to deliver great work. The role of a Telephonic Case Manager involves creating a case management strategy to facilitate medical recovery and a successful return to work.

Business Development Representative

Company: Verifiable

Location: USA

Posted Nov 09, 2024

Verifiable is hiring a Business Development Representative (BDR) to help accelerate their pipeline generation efforts. The role involves prospecting, qualifying leads, and developing targeted sequences to educate and nurture prospect organizations towards conversion.

Staff Software Engineer

Company: Ghost

Location: USA

Posted Nov 09, 2024

Ghost is a private b2b marketplace that helps scale distribution for the best brands in the world. They are looking for a Staff Software Engineer to build their platform from the ground up. The company is described as having amazing traction, moving with velocity, and having abundant growth potential.

Lead People Programs & Operations Specialist

Company: Deputy

Location: USA

Posted Nov 09, 2024

Deputy is a global SaaS workforce management company that empowers businesses to build thriving workplaces. They are looking for a motivated and detail-oriented individual to join their People Team as a Lead People Programs and Operations Specialist.

Program Manager, Operations

Company: Xometry

Location: USA

Posted Nov 09, 2024

Xometry is a company that powers industries by connecting people with big ideas to manufacturers. As a Program Manager, you will oversee and drive the successful execution of key programs and projects within the organization.

Manager of Institutional Giving

Company: Code.org

Location: USA

Posted Nov 09, 2024

The job summary describes the role of a Manager of Institutional Giving at Codeorg, responsible for driving contributed revenue through grant proposals, reports, and sponsorship requests. The role involves establishing and maintaining partnerships with grant funders and corporate foundation partners, and identifying new prospects to secure new revenue.

Senior Program Officer

Company: Venturewell

Location: USA

Posted Nov 09, 2024

VentureWell is hiring a Senior Program Officer to work with existing and new programs. The ideal candidate has experience running programs for early-stage entrepreneurs and has lived experience as an innovator, entrepreneur, or early-stage investor.

Manager - Reals and CS Programs

Company: Menlo Security

Location: USA

Posted Nov 09, 2024

Menlo Security is a cybersecurity company that provides cloud-based isolation platforms to protect organizations against cyberattacks. They are looking for a Manager of Renewals and Growth to own and execute the global renewal strategy for all of their renewals and programs. The successful candidate will be a proactive leader with creative sales experience, program management knowledge, and excellent business acumen.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages