Customer Satisfaction Jobs in USA

203,574 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Machine Learning Engineer

Company: NTT DATA

Location: USA

Posted Nov 08, 2024

NTT DATA is seeking a Remote Machine Learning Engineer to join their team in Plano, Texas. The role involves implementing machine learning applications, mentoring other engineers, and developing technical knowledge and skills. The company offers a range of benefits, including medical, dental, and vision insurance, and a 401k program with company match.

Senior Product Designer - Questionnaire Automation

Company: Vanta

Location: USA

Posted Nov 08, 2024

Vanta is seeking a Senior Product Designer to lead the design and execution of strategic shared components and features that drive significant customer value and promote consistency across the platform. The ideal candidate has a proven track record of creating exceptional B2B SaaS products that deliver impactful customer experiences while streamlining complex workflows.

Senior Software Engineer

Company: Mudflap

Location: USA

Posted Nov 08, 2024

Mudflap is a fast-growing marketplace business looking for a customer-obsessed teammate to join their exciting journey. As a Backend Engineer, you will strengthen their platform and support new growth areas.

Manager-Sales

Company: AffiniPay

Location: USA

Posted Nov 08, 2024

The job posting is for a sales manager position in a SaaS company. The ideal candidate will have a strong background in sales leadership, particularly in customer sales and upsales strategies, and a passion for driving customer success. The role involves leading a team of sales representatives, developing and implementing effective strategies to identify and pursue customer sales opportunities, and ensuring alignment with overall sales goals and objectives.

Sr. Customer Success Manager

Company: pilothq

Location: USA

Posted Nov 08, 2024

Pilot is a company that provides bookkeeping and financial management services to small businesses. The role of the Customer Success Manager is to focus on the most critical moments in the customer journey and ensure smooth on-time renewals. The CSM will partner closely with Operations to manage the full customer lifecycle and provide a frictionless customer experience.

Senior Manager

Company: Airbnb

Location: USA

Posted Nov 08, 2024

The text describes a job opportunity at Airbnb, highlighting the company's commitment to innovation, community, and customer-centricity. The role requires a senior manager to lead a team in the Americas, overseeing supply acquisition, host quality, and market optimization. The text emphasizes the importance of building a world-class community of hosts and driving high-impact collaboration across teams.

Senior Data Scientist

Company: Springhealth

Location: USA

Posted Nov 08, 2024

Spring Health is a company that aims to revolutionize mental healthcare by removing barriers that prevent people from getting the help they need. They are looking for a Senior Data Scientist to join their Customer Experience team to build data products that enable customers to understand the impact of Spring Health's services.

Senior/Staff Product Manager

Company: Aurora Solar

Location: USA

Posted Nov 08, 2024

Aurora Solar is a company that aims to create a future of solar energy for all. They are seeking product managers who are passionate about creating simple and delightful solutions to complex challenges. The company offers a range of benefits, including flexible PTO, parental leave, and a commitment to diversity and inclusion.

Senior Product Manager, Sync Ecosystem

Company: Mozilla

Location: USA

Posted Nov 08, 2024

Mozilla Corporation is a nonprofit technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox and Pocket, and are committed to making the internet better for people.

Staff Engineer

Company: Pindropsecurity

Location: USA

Posted Nov 08, 2024

Pindrop is a company that is leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. They are looking for a network engineer to join their team and work on configuring and managing cloud-native networking services. The company values innovation, customer advocacy, excellence, and impact, and offers a range of benefits, including competitive compensation, unlimited paid time off, and a remote-first culture.

Deal Desk Specialist

Company: Yubico

Location: USA

Posted Nov 08, 2024

Yubico is a company that specializes in security keys and aims to make secure login easy and available for everyone. They have a strong company culture and employees located in over 14 countries. The company is looking for a dynamic experienced highly driven Deal Desk Specialist to support deals for their regional sales team.

Customer Solutions Manager - API/CPaaS

Company: Vonage

Location: USA

Posted Nov 08, 2024

The job posting is for a Customer Solution Manager at Vonage, a global cloud communications leader. The role involves fostering relationships with valued customers, collaborating with sales and engineers, and delivering innovative communication solutions. The ideal candidate has experience in customer relationship management, technical customer base, and a good understanding of technology trends.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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