Customer Satisfaction Jobs in USA

203,691 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

B2B Support Specialist

Company: Framework

Location: USA

Posted Oct 21, 2024

Framework is a startup that aims to create products that are designed to last, with a focus on sustainability and customer experience. They are looking for a B2B Support Specialist to help deliver excellent support to their growing business customer base.

Software Engineer - Billing

Company: Figma

Location: USA

Posted Oct 21, 2024

The Billing Team at Figma is looking for a software engineer to contribute to the growth of the company. The role involves designing, building, and shipping a smooth payment and billing experience for customers. The team is looking for someone with 5+ years of experience, a proven track record of building high-quality products, and strong collaboration and communication skills.

Director - Project Management & Training

Company: hims & hers

Location: USA

Posted Oct 21, 2024

The role is for a Director to manage a team of project managers, clinical trainers, and customer support trainers to ensure successful project launches and product implementations on the Hims and Hers platform. The ideal candidate has 12+ years of experience in managing complex project management and training teams, with a strong track record of solving problems and delivering results.

Senior Manager - GTM Finance & Strategy

Company: brightwheel

Location: USA

Posted Oct 21, 2024

Brightwheel is a technology company that aims to provide high-quality early education for every child by giving teachers more time with students and engaging parents in their kids' development. The company is seeking a strategic finance leader to drive decision-making and growth.

Senior Systems Administrator

Company: Barbaricum

Location: USA

Posted Oct 21, 2024

Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers with a focus on Defense and National Security mission sets. They leverage their expertise to transform the way customers approach complex problem sets by bringing the latest technology and talent to bear.

Sales Project Manager II

Company: Renaissance

Location: USA

Posted Oct 21, 2024

Renaissance Learning is a global leader in preK-12 education technology, offering solutions to help educators personalize learning paths for students. The company is seeking a Sales Project Manager II to drive central initiatives and contribute to its mission of accelerating learning for all.

Product Infrastructure Engineer

Company: Gusto, Inc.

Location: USA

Posted Oct 21, 2024

The role is for an engineer to work on developer productivity improvements at Gusto, focusing on RubyRails architecture, tooling, and agile development. The team aims to improve developer productivity through their work on tools, systems, and organizational processes.

Sales Tax Analyst

Company: Blackpoint Cyber

Location: USA

Posted Oct 21, 2024

Blackpoint Cyber is a leading cybersecurity company that provides threat hunting, detection, and remediation technology. They are looking for a Sales Tax Analyst to join their finance team.

Associate General Counsel

Company: Flock Safety

Location: USA

Posted Oct 21, 2024

Flock Safety is a technology solution that aims to eliminate crime and keep communities safe. The company is seeking a self-motivated and experienced attorney to join their legal team. The role will involve partnering with various teams, providing guidance on partnership and strategic initiatives, and ensuring compliance with relevant laws and regulations.

Director of Product

Company: Sensor Tower

Location: USA

Posted Oct 21, 2024

The Director of Product will be responsible for building and growing new product offerings within Sensor Towers' market intelligence platform. The role requires experience in product leadership, data-driven product development, and cross-functional leadership.

Solutions Engineer

Company: Quantum Metric

Location: USA

Posted Oct 21, 2024

Quantum Metric is a company that values diversity, inclusivity, and employee empowerment. They offer a range of benefits and perks, including flexible work environments, professional development opportunities, and a collaborative culture.

Sanctions Specialist

Company: Mercury

Location: USA

Posted Oct 21, 2024

Mercury is hiring a Sanctions Specialist to support their efforts in watchlist screening, transaction monitoring, and managing alerts for PEPs and adverse media. The role requires experience in sanctions regulations, product knowledge, and ability to work in a high-risk environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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