Customer Satisfaction Jobs in USA

203,691 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Group Product Manager - Platform Custody & Crypto Funding

Company: Kraken

Location: USA

Posted Oct 18, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for users to achieve financial freedom and inclusion. The company is committed to industry-leading security, crypto education, and world-class client support.

Director of Digital Product Management

Company: Pair Eyewear

Location: USA

Posted Oct 18, 2024

Pair Eyewear is seeking a Director of Digital Product Management to lead and expand their digital product initiatives. The company is focused on bringing personalization to the end-to-end eyecare experience and is looking for a candidate with a proven ability to set a vision and lead strategic initiatives from concept to execution.

UI/UX Designer

Company: MedScout

Location: USA

Posted Oct 18, 2024

MedScout is a company that empowers MedTech commercial teams with data insights and tools to deliver life-changing medical innovations. They are looking for a designer to help them tackle complex design challenges and build impactful tools for their customers.

Senior IT Security Specialist/Manager

Company: Hostaway

Location: USA

Posted Oct 18, 2024

Hostaway is a SaaS startup that is transforming the vacation rental industry. They are seeking a skilled Senior IT Security Specialist to join their team. The role involves protecting digital assets, ensuring security of systems, networks, and data, and responding to security incidents.

Director - Revenue Projects

Company: Kraken

Location: USA

Posted Oct 18, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for experienced traders, institutions, and newcomers to the space. The company is committed to industry-leading security, crypto education, and world-class client support.

Senior Data Scientist - Product

Company: Apollo.io

Location: USA

Posted Oct 18, 2024

The job posting is seeking a Senior Data Scientist to help shape product strategy and decision-making through data analysis. The role requires a passion for transforming data into actionable insights and the ability to thrive in a fast-paced environment.

Manager - Machine Learning Engagement Management

Company: OfferFit

Location: USA

Posted Oct 18, 2024

The Manager ML Engagement Management is a critical role on our growing Implementation team. The job involves owning all phases of the program execution process, designing and configuring OfferFit use cases, and building relationships with customer stakeholders. The company offers a competitive benefits package, including generous PTO, 100 remote work environment, and opportunities for professional development.

Customer Success Manager - Key Accounts

Company: Panoptyc

Location: USA

Posted Oct 18, 2024

Panoptyc is a company that uses AI and manual review to detect theft at over 15000 markets in the US. They are looking for a Customer Success expert to join their dynamic team and help elevate customer satisfaction and drive growth.

Sr. Manager, Sisense Community

Company: Sisense

Location: USA

Posted Oct 18, 2024

The job posting is seeking an experienced Community Leader to join the team in a management role. The role involves building and nurturing vibrant communities across digital and physical spaces, and requires strong communication, organizational, and interpersonal skills.

Senior Account Executive

Company: Elevenlabs

Location: USA

Posted Oct 18, 2024

ElevenLabs is a growth-stage startup that has built advanced AI voice models and products. They have partnered with major publishers and gaming studios and are backed by leading tech and AI companies. They are hiring a Senior Account Executive to help them meet their revenue goals.

Head of Customer Support

Company: brightwheel

Location: USA

Posted Oct 18, 2024

Brightwheel is a technology brand in early education, aiming to provide high-quality education for every child. They are seeking a Head of Customer Support and Payment Operations to develop a multi-year strategy to maximize customer retention and lead the full Support team.

Medical Affairs Manager

Company: Virta Health

Location: USA

Posted Oct 18, 2024

Virta Health is on a mission to transform type 2 diabetes and weight loss care by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery. The company is recruiting an experienced medical affairs manager to manage its relationships with the scientific community and the marketplace.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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