Customer Satisfaction Jobs in USA

203,691 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Senior Product Manager - Identity & Governance

Company: Weights & Biases

Location: USA

Posted Oct 19, 2024

The Senior Product Manager Identity amp Governance will define and execute a roadmap for Identity amp Access Management, collaborating with cross-functional teams to improve user experience and security.

Senior Project Manager

Company: Everstream Analytics

Location: USA

Posted Oct 19, 2024

Everstream is looking for a strategic project manager to lead projects supporting customer growth, retention, and loyalty. The ideal candidate has 6+ years of B2B SaaS experience, strong project management skills, and excellent communication and organizational skills.

Sales Executive Mid-Market and Enterprise

Company: Emburse

Location: USA

Posted Oct 19, 2024

Emburse is a company that helps organizations manage corporate expenses and invoices by automating manual tasks and providing a simple and amazing experience for employees. They have a mission to help make users' lives and businesses better and have over 18,000 customers and 12 million users globally.

Performance Specialist

Company: Taskrabbit

Location: USA

Posted Oct 19, 2024

The Performance Specialist role focuses on improving customer service metrics in a region. The role involves analyzing data, identifying trends, and creating actions to improve performance. The job requires strong analytical and problem-solving skills, as well as coaching and feedback skills.

Senior iOS Software Engineer - Reputation Clients

Company: Airbnb

Location: USA

Posted Oct 19, 2024

The text describes a job opening for a senior iOS engineer on the Reputation Clients team at Airbnb. The team is dedicated to building exceptional customer-facing products that enhance trip quality, user reputation, and listing performance. The job requires 5+ years of experience developing iOS applications at scale, fluency in Swift, SwiftUI, GraphQL, and REST APIs, and a strong product sense.

Risk Data Analyst II

Company: Branch

Location: USA

Posted Oct 19, 2024

Branch is a fintech company that aims to empower workers with financial freedom by providing accessible financial services. They are looking for a motivated Risk Data Analyst II to help manage risk and develop new ways to improve the lives of working Americans.

VP - Enterprise Data

Company: Predactiv

Location: USA

Posted Oct 19, 2024

Predactivs DaaS team is seeking a VP Enterprise Data to drive revenue and help customers realize value by using Predactiv data. The company is a next-generation AI-powered data technology company that enables clients to unlock the full potential of data.

Marketing Operations Manager

Company: IntelliShift

Location: USA

Posted Oct 19, 2024

IntelliShift is a rapidly growing B2B SaaS company seeking a Marketing Operations Manager to optimize marketing processes, manage marketing technology, and drive successful campaigns. The company offers competitive compensation, outstanding benefits, and a culture driven by being a good human.

Manager, L1 Triage

Company: Cohere Health

Location: USA

Posted Oct 19, 2024

Cohere Health is a fast-growing clinical intelligence company that improves lives at scale by promoting patient-specific care options using AI and deep clinical expertise. The company is looking for a Manager of Client Experience Support to lead the team in delivering exceptional service to clients.

Senior Technical Recruiter

Company: brightwheel

Location: USA

Posted Oct 19, 2024

Brightwheel is a technology brand in early education that aims to provide high-quality education for every child. They are seeking a Senior Technical Recruiter to join their growing Talent team. The role involves developing and executing data-driven recruitment strategies, collaborating with business leaders, and building strong diverse pipelines.

Lead Networking and IAM Engineer

Company: Workiva

Location: USA

Posted Oct 19, 2024

The job posting is for a Lead Networking and Identity Access Management IAM Engineer at Workiva. The role involves working with customers to ensure the functional usage of the Workiva platform, leading complex technical escalations, and owning projects and implementation tracks. The job requires strong acumen with SAML and SCIM protocols, experience with networking devices, and knowledge of communication protocols and network diagnostic tools.

RCM Customer Success Manager

Company: Osmind

Location: USA

Posted Oct 19, 2024

Osmind is a platform for clinicians and researchers advancing new lifesaving mental health treatments. The company is a public benefit corporation that has received funding from top investors and has a team of scientists, technologists, and psychiatrists working together to solve the worldwide mental health crisis.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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