Customer Satisfaction Jobs in USA

203,725 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Lead, Advanced Analytics - Product

Company: Airbnb

Location: USA

Posted Sep 30, 2024

Airbnb is seeking a Lead Advanced Analytics Product to help enable travel for millions of guests and hosts. The role involves advanced data analysis, statistical modeling, and experimentation to inform strategic decisions and drive product growth.

Senior Manager - Head of AI/ML

Company: Coalition, Inc.

Location: USA

Posted Sep 30, 2024

The job posting is for a Machine Learning Scientist/Engineer to lead a team and develop AI applications. The role requires experience in AI development, leadership, and cross-functional collaboration. The company offers competitive compensation and benefits.

ML Engineering Lead

Company: Distill

Location: USA

Posted Sep 30, 2024

Distill is a startup that uses LLMs to create profiles on people and companies. They are looking for an ML engineering lead to build core ML services and improve their usage of large language models.

Solution Architect

Company: SpryPoint

Location: USA

Posted Sep 30, 2024

SpryPoint is a leading provider of cloud-based solutions for the utility sector, offering advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. The company is looking for an experienced Solution Architect to work with utility customers to implement cutting-edge enterprise applications.

Enterprise Account Executive

Company: MariaDB plc

Location: USA

Posted Sep 30, 2024

MariaDB is a leading database company that is making a big impact on the world. They are looking for an Enterprise Account Executive to lead new business acquisition in the Enterprise market in North America. The ideal candidate should have a proven track record of exceeding quota and be able to articulate the company's value proposition.

Launch Manager

Company: Workiva

Location: USA

Posted Sep 30, 2024

Workiva is looking for an operations professional to play a pivotal role in the execution of their product development lifecycle. The role involves managing product launches, building processes, and collaborating with various teams. The ideal candidate should have experience in product launches, process building, and cross-functional collaboration.

Global Sales Analytics Lead

Company: Meta

Location: USA

Posted Oct 01, 2024

The job posting is for a Global Sales Analytics Lead, requiring a Bachelor's degree in Mathematics or a relevant field, 8+ years of work experience, and advanced SQL experience. The role involves analyzing data to drive business decisions, communicating insights to business leads, and developing strategic partnerships.

Partner Development Manager

Company: ActiveCampaign

Location: USA

Posted Sep 30, 2024

ActiveCampaign is seeking a Partner Development Manager to drive referral and coselling revenue with strategic integration partners. The role involves building and nurturing a thriving referral network, managing partner relationships, and defining marketing activities to generate mutual business.

Director - Revenue Operations

Company: Bitly

Location: USA

Posted Sep 30, 2024

Bitly is looking for a Director of Revenue Operations to drive strategy and operational excellence within their sales and customer success organizations. The role involves leading a team, developing strategic initiatives, and optimizing processes to maximize revenue growth.

Senior Director - Creative

Company: Twilio

Location: USA

Posted Sep 30, 2024

Twilio is looking for a Senior Director Creative to lead their creative team, drive their brand vision, and shape their brand evolution. The ideal candidate has experience in design, copywriting, and video, as well as leading large teams and building great cross-functional relationships.

Software Engineer in Test II

Company: American Specialty Health Incorporated

Location: USA

Posted Sep 30, 2024

American Specialty Health Incorporated is seeking a Software Engineer in Test II to join their growing organization. The company is looking for creative and analytical problem solvers to help improve their products and processes.

Senior Business Analyst, Adobe Experience Manager

Company: dentsu

Location: USA

Posted Sep 30, 2024

The job description is for a Senior Business Analyst position at Merkle, a dentsu company. The role involves leading the creation of user stories and acceptance criteria, working with Agile teams, and providing expertise on Adobe Experience Manager. The company is committed to diversity and inclusion, and offers a range of benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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