Customer Satisfaction Jobs in USA

203,725 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Developer Educator - Ecosystem

Company: Twilio

Location: USA

Posted Sep 21, 2024

Twilio is hiring a Developer Educator to develop and execute a comprehensive digital programs curriculum for developers, fostering creativity and driving developer adoption of Twilio's products. The role requires a deep understanding of the developer community and technical knowledge to create engaging and informative content.

Technical Program Manager - Data & Go to Market Systems

Company: brightwheel

Location: USA

Posted Sep 21, 2024

Brightwheel is a technology company that aims to provide high-quality early education for every child by giving teachers more time with students and engaging parents in their kids' development. The company is seeking an experienced Technical Program Manager to drive cross-team technical project velocity and manage complex initiatives.

Assessment & Authorization Assessor

Company: Dynamo Technologies

Location: USA

Posted Sep 21, 2024

The job description is for a cybersecurity assessment role with a salary range of $120k-$130k. The job requires a background in cybersecurity, NIST, OMB, DHS, DoD, and FISMA, and experience in business analysis. The company, Dynamo, is an equal opportunity employer.

Sales Executive

Company: Loyal

Location: USA

Posted Sep 21, 2024

Loyal is a digital healthcare platform that is looking for a Sales Executive to help them achieve their mission of improving health by reaching consumers at the right time in their care. The role involves growing the business through customer acquisition, closing new business deals, and fostering new relationships with senior executives and decision makers.

Account Executive, Mid-Market

Company: Apollo.io

Location: USA

Posted Sep 21, 2024

Apolloio is seeking an Account Executive to drive net new customer acquisitions for their MidMarket team. The role involves closing new business opportunities, cultivating expansion revenue growth, and managing the sales process from discovery to finalizing deals.

Senior Business Operations Manager - Customer Support

Company: Sprout Social

Location: USA

Posted Sep 21, 2024

Sprout Social is looking for a Senior Business Operations Manager to join their Customer Support team. The role involves strategic planning, leadership alignment, special projects, and communication. The ideal candidate is an analytical, detail-oriented, and results-driven operations professional with experience in business operations and customer experience.

Senior Go-to-Market Analyst

Company: AffiniPay

Location: USA

Posted Sep 21, 2024

The job posting is looking for a Senior GotoMarket Analyst to partner with the marketing team in optimizing lead management, building dynamic reporting, and driving operational strategy. The ideal candidate should have experience in connecting various data sources, building dashboards, and providing actionable insights.

Senior Manager - Field Marketing

Company: Rackspace

Location: USA

Posted Sep 21, 2024

The job posting is for a Senior Manager Field Marketing position in the Public Cloud Business Unit, responsible for leading marketing programs, managing a team, and working closely with sales leaders to achieve pipeline growth targets.

Senior Marketing Events Manager

Company: Renaissance

Location: USA

Posted Sep 21, 2024

Renaissance is a global leader in preK-12 education technology, seeking an experienced Senior Marketing Events Manager to lead event strategy and execution efforts.

Strategic Account Manager

Company: Loyal

Location: USA

Posted Sep 21, 2024

The company is seeking a Strategic Account Manager to work with their largest customers in the healthcare industry. The ideal candidate will have experience in account management, a proven track record of maintaining and growing customer relationships, and a bachelor's degree in a related field.

Business Process Program Manager

Company: Stripe

Location: USA

Posted Sep 21, 2024

The job posting is for a Business Process team member at Stripe, responsible for creating and executing strategies to ensure operational efficiency. The role requires experience in business process analysis, strategy, and operations consulting, as well as program management skills. The team is looking for someone who can partner with cross-functional stakeholders, drive support-centric projects, and optimize support processes.

Marketing Campaign Strategist

Company: Sprout Social

Location: USA

Posted Sep 21, 2024

Sprout Social is looking to hire a Marketing Campaign Strategist to join their Marketing team. The role involves creating customer campaigns, webinars, and growth motions to drive expansion, upsell, and cross-sell of existing customers. The company offers a range of benefits, including insurance, flexible paid time off, and ongoing education and development opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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