Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

General Manager 4 - Patient Services

Company: Sodexo

Location: Washington, DC

Posted Jan 24, 2025

Appian Developer

Company: Leidos

Location: Washington, DC

Posted Jan 24, 2025

Leidos is seeking a senior Appian Developer with expertise in Palantir and Appian AI for a variety of duties related to agile software development for FAA Office of Aviation Safety applications. The role involves designing, developing, and implementing Appian applications, integrating with Palantir Foundry, and providing ongoing support. Basic qualifications include a degree in Engineering, Computer Science, or related field, demonstrated expertise in Appian platform, experience with Palantir, Java, and understanding of data workflows. Preferred qualifications include Appian level 2 or 3 certification, agile delivery experience, and FAA/Government contracting experience.

(USA) Staff Pharmacist

Company: Walmart

Location: Washington, DC

Posted Jan 24, 2025

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Washington, MI

Posted Jan 24, 2025

The job description outlines responsibilities for a Courtesy Clerk/Grocery Bagger, which includes bagging groceries, maintaining a clean store environment, assisting customers, and performing basic shelf conditioning. The role requires strong customer service skills, effective communication, and the ability to handle stressful situations. The company values respect, honesty, integrity, diversity, inclusion, and safety. Benefits include comprehensive healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for growth.

Travel Nurse RN - OR - Operating Room - $2,398 per week

Company: IDR Healthcare

Location: Seattle, Washington

Posted Jan 24, 2025

IDR Healthcare, an award-winning staffing firm, is seeking a travel nurse RN OR for a 13-week assignment in Seattle, Washington. The firm is known for empowering healthcare professionals, providing world-class experiences, and offering competitive benefits including ESOP, healthcare benefits, sign-on bonuses, and a 401k retirement plan. IDR Healthcare is employee-owned and committed to clinician satisfaction, having won ClearlyRated® Best of Staffing for 11 consecutive years.

Travel Nurse RN - PCU - Progressive Care Unit - $2,251 per week

Company: Travel Nurse Across America

Location: Puyallup, Washington

Posted Jan 24, 2025

Travel Nurse Across America is recruiting a travel nurse RN for a 13-week assignment in Puyallup, Washington. The role involves caring for patients in the Progressive Care Unit (PCU), requiring 1-2 years of recent acute care experience. PCU RNs monitor patients' vital signs, administer medication, and operate specialized equipment. The job offers competitive pay, guaranteed shifts, paid sick leave, travel reimbursement, and comprehensive benefits including housing and insurance.

Domestic Tax Senior Associate

Company: The Washington Post

Location: Washington, DC

Posted Jan 24, 2025

The Washington Post, following its acquisition by Jeff Bezos, is hiring a Senior Associate for its Tax Department. The role involves collaborating with the Associate Director of Tax to maintain a modern tax department, leveraging advanced digital tools for accurate and timely compliance. The ideal candidate should have 3+ years of tax background in US direct and indirect tax compliance, preferably with public accounting experience. They should be proficient in Excel, have experience with Alteryx, and be comfortable with automation and AI. The role involves managing multiple projects, maintaining timely compliance of all domestic tax related filings, and supporting the company's close processes. The Post offers competitive benefits and a salary range of $85,100.00 - $127,700.00 USD Annual.

Leader of Federal Sales

Company: Schneider Electric

Location: Washington, DC

Posted Jan 24, 2025

Schneider Electric is seeking an experienced Leader of Federal Sales for a U.S. based position. The role involves managing global Federal sales teams, building relationships with key accounts, and developing integrated solutions. The compensation range is $200,320 - $300,480 per year, including base pay and short-term incentive. Schneider Electric offers a comprehensive benefits package. Qualifications include 10+ years of experience in strategic sales team management, understanding of Federal government processes, and experience selling energy/industrial automation solutions. The company values inclusion, mastery, purpose, action, curiosity, and teamwork, and is committed to diversity, equity, and inclusion.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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