Customer Satisfaction Jobs in Washington DC

Positions 40,701 Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

J.P. Morgan Wealth Management - Private Client Advisor - Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Jan 24, 2025

J.P. Morgan Chase is seeking a Private Client Advisor for Chase Wealth Management. The role involves offering comprehensive financial planning and advice to individuals and families, with a focus on relationship management and client acquisition. The ideal candidate should have at least 2 years of Financial Advisor experience, demonstrated success in client relationships, and a valid Series 7 and Series 66 (63/65) license. Preferred qualifications include CFP® certification and a Bachelor's degree. The role requires a commitment to goals-based planning, integrity, and digital innovation. J.P. Morgan Chase offers a competitive total rewards package, including base salary, commission-based pay, and benefits like health care, retirement savings, and mental health support.

Sr. Marketing Project Manager (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 24, 2025

Fannie Mae is seeking a Sr. Marketing Project Manager (Flexible Hybrid) with 3-5 years of relevant experience. The role involves project management, audience expertise, business insight, effective communication, strategy development, and cross-functional collaboration. The ideal candidate should have experience in multifamily loan products, B2B financial services, or the mortgage industry. Skills in Excel, PowerPoint, and PowerBI are desired. Fannie Mae offers a diverse and inclusive workplace with comprehensive benefits.

Cook - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Jan 24, 2025

Strategic Compliance Program Manager

Company: Meta

Location: Washington, DC

Posted Jan 24, 2025

Strategic Account Director

Company: CVS Health

Location: Washington, DC

Posted Jan 24, 2025

CVS Health is seeking a Strategic Account Director with 8+ years of experience in healthcare or PBM industry. The role involves serving as a senior liaison for large clients, growing business through renewal, retention, and up-sell, and influencing client up-sell opportunities. The successful candidate will assist the strategic account team, develop and deliver quarterly/annual reporting, and execute client renewals. The position requires travel up to 40% and offers a competitive pay range of $105,000.00 - $231,132.00. CVS Health provides comprehensive benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, and PTO.

Junior Accountant

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

US Federal Government Account Executive - Defense & Intelligence

Company: Apple

Location: Washington, DC

Posted Jan 24, 2025

Apple is seeking a US Federal Government Account Executive to drive the adoption of the Apple ecosystem in their territory with industry and channel partners. The role involves understanding unique requirements of Federal customers, collaborating with Apple, customers, partners, and solutions providers, and developing account plans aligned with customer strategies. Minimum qualifications include 10+ years of consultative selling experience in business transformation solutions to US Federal Government Defense & Intelligence Agencies, strong collaboration and interpersonal skills, and excellent written and verbal communication skills. The base pay range for this role is between $134,100 and $201,700.

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2259)

Company: Target

Location: Washington, DC

Posted Jan 24, 2025

Target, a Fortune 50 company, is offering a Guest Advocate role with a starting hourly rate of $18.00 USD. The role involves providing exceptional guest service, promoting Target's benefits and services, and maintaining a clean work area. The job requires strong communication skills, a welcoming attitude, and the ability to work in a fast-paced environment. Target values teamwork, guest satisfaction, and continuous learning.

Store Manager II (Howard Shaw)

Company: TD Bank

Location: Washington, DC

Posted Jan 24, 2025

TD Bank is seeking a Store Manager II for its Personal & Commercial Banking division in Washington, D.C. The role involves leading a team to grow the business, manage a medium-sized store, and ensure a legendary customer and employee experience. Key responsibilities include managing a team, developing business strategies, and driving operational excellence. The ideal candidate should have an undergraduate degree, 4+ years of related experience, and strong leadership, coaching, and business development skills. TD Bank offers competitive compensation, growth opportunities, and a comprehensive benefits package.

IT Consultant

Company: KeenLogic

Location: Washington DC

Posted Jan 24, 2025

KeenLogic is hiring a Systems Consultant for a hybrid role in Washington DC, supporting the US Senate Office of the Sergeant at Arms. The role involves providing expert support for hardware and software systems across Windows and Apple environments, troubleshooting technical issues, and ensuring efficient technology utilization. The ideal candidate should have a Bachelor's degree in a relevant field, 5+ years of direct customer support experience, and proficiency in supporting both Windows and Apple environments. Exceptional communication skills are required for preparing and delivering technical briefings and reports. The candidate should also be willing to stay updated with the latest technologies and adapt to evolving technical environments.

RF and Network Analysis Engineer, Regulatory (Starlink)

Company: SpaceX

Location: Washington, DC

Posted Jan 24, 2025

SpaceX, a company founded on the belief in human exploration of the stars, is actively developing technologies to enable human life on Mars. The company's Starlink project, a global broadband internet system, is already serving 3 million users worldwide. SpaceX is seeking a Regulatory (Starlink) RF AND NETWORK ANALYSIS ENGINEER to support legal and policy advocacy, ensuring regulations enable and protect this ground-breaking service. The role involves technical analyses, modeling, simulation, and strategic regulatory recommendations. The ideal candidate will have a Bachelor's degree in electrical engineering, experience in MATLAB, Python, or similar tools, and 1+ years of RF/antenna domain experience.

Maintenance Technician - Capital One Arena

Company: Aramark

Location: Washington, DC

Posted Jan 24, 2025

The Maintenance Technician at Capital One Arena is responsible for supervising and managing all unit activities related to facility maintenance and engineering services. The role involves leadership, client relationship management, and financial performance. Benefits include comprehensive health, dental, vision, and work/life resources, with compensation ranging from $90,000 to $100,000. Aramark values employee development and offers opportunities for growth and skill enhancement.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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