Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Pharmacy Intern - Grad

Company: CVS Health

Location: Washington, DC

Posted Jan 23, 2025

CVS Health offers challenging opportunities for pharmacist interns to learn and grow professionally, contributing to better healthcare. As a Graduate Pharmacist Intern, you'll work under a licensed pharmacist, ensuring patient safety, and delivering exceptional care. Key responsibilities include leading with heart, supporting pharmacy staff, identifying business opportunities, and driving growth. Required qualifications include a PharmD degree, relevant work experience, and valid pharmacist intern/technician licensure. Preferred qualifications include immunization eligibility and proficiency in Microsoft Office Suite.

Director, Visa Consulting & Analytics, Merchant and Co-Brand Partners

Company: Visa

Location: Washington, DC

Posted Jan 23, 2025

Visa, a global leader in payments and technology, is seeking a Director for Visa Consulting and Analytics (VCA) in the Everyday Spend and Ecommerce/Marketplace segments. The role involves leading consulting engagements, driving strategic growth, and enhancing client profitability. The Director will manage key client relationships, develop merchant solutions, and contribute to VCA thought leadership. Essential functions include proactive engagement with Visa teams, leading consulting initiatives, and developing frameworks for addressing client challenges. The ideal candidate should have extensive experience in management consulting, strategy, analytics, or marketing, with a strong focus on impacting ROI. Excellent communication, storytelling, and presentation skills are required, along with a technology mindset and understanding of banking operations or payment schemes.

System Engineer

Company: Maxar Technologies

Location: Washington DC

Posted Jan 23, 2025

Maxar Technologies is seeking Systems Engineers with varying levels of experience to support the documentation design and deployment management of advanced intelligence capabilities in a classified environment. The successful candidate will be part of a project team responsible for designing and maintaining system architectures that integrate various components into a larger operational infrastructure. The role involves assisting in system architecture design and integration across both cloud and local environments, contributing to technical and user documentation, collaborating with other engineers, troubleshooting system outages, and supporting system deployment in hybrid architectures. The minimum requirements include a current active TSSCI clearance, a Bachelor's degree in Systems Engineering, Computer Science, or a related field, and 5+ years of experience in systems engineering. Maxar offers a comprehensive package of benefits and a competitive salary range of $108,000 - $180,000 annually in the Washington DC metropolitan area.

Systems Engineer

Company: Maxar Technologies

Location: Washington DC

Posted Jan 23, 2025

Maxar Technologies is seeking a Systems Engineer to join their team, supporting a fast-paced and exciting mission within the Intelligence Community. The role involves working independently and as part of a cross-functional team, providing engineering design and analysis assessments for the customer's projects. The ideal candidate should have active TSSCI security clearance, a degree in Electrical or Telecommunications Engineering, and practical RF systems knowledge. Preferred skills include an advanced degree, onsite experience, DoD/IC experience, and excellent communication skills. Maxar offers a comprehensive benefits package and competitive salary, with the base pay for this position in the Washington DC metropolitan area being $108,000 - $180,000 annually.

Maintenance Technician

Company: KETTLER

Location: Washington, DC

Posted Jan 23, 2025

Help Desk Support Analyst

Company: Link Solutions, Inc.

Location: Washington DC

Posted Jan 23, 2025

Link Solutions Inc is a reliable IT services provider for government clients, offering a wide range of services including infrastructure operations, application development, cybersecurity, virtualization, cloud, and mobility. They are seeking a Help Desk Support Analyst to join their team supporting the US Army PEO Soldier Project Manager Soldier Medical Devices PM SMD at Ft Detrick MD. The role involves managing desktop computer functionality, providing hardware and software services, and working as part of Tier 1 and 2 service teams. The company values innovation, quality, and compliance, and offers competitive compensation and benefits. The ideal candidate should be a US citizen with an active DoD security clearance, IAT Level II or higher certification, and 12 years of service desk experience.

Software Engineer for Weather Systems (remote)

Company: Element 84

Location: Washington DC

Posted Jan 23, 2025

Element 84 is a woman-owned small business specializing in geospatial data processing and software development for various sectors. They are known for their cloud-based geospatial data processing, remote sensing, and Earth science systems. The company values inclusivity, diversity, and equity, and offers flexible work schedules and parental leave. They are seeking a mid-level software engineer with expertise in the Unified Forecast System (UFS) and related applications. The ideal candidate should have a strong work ethic, excellent communication skills, and experience in Agile environments. The role involves working on a small agile team, delivering UFS weather model and associated applications, and engaging with the UFS community to improve forecast skills.

Corporate Finance and Contract Administrator

Company: Link Solutions, Inc.

Location: Washington DC

Posted Jan 23, 2025

Link Solutions Inc is a reliable IT services provider for government clients, offering a wide range of services including infrastructure operations, application development, cybersecurity, virtualization, cloud, and mobility. They are seeking a Corporate Finance and Contract Administrator for their team in McLean, VA. The role involves comprehensive contract administration, staff accountant support, and financial management duties. The company values innovation, quality, and compliance, and offers a competitive compensation and benefits package. They prioritize work-life balance and employee growth.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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