Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Customer Success Data Architect

Company: Get Well Network

Location: Washington DC

Posted Jan 23, 2025

Get Well, now part of the SAI Group, is seeking a Data Architect for the Customer Success organization. The ideal candidate will have a strong technical background in data architecture, analytics, and visualization, combined with a deep understanding of customer success strategies. The role involves organizing, analyzing, and drawing actionable insights from client data sets to drive product utilization, improve client outcomes, and contribute to overall business growth. Responsibilities include customer data organization and structuring, data-driven insights and recommendations, customer engagement and strategy, product utilization and ROI optimization, and reporting and presentation. Requirements include 5+ years of experience in data architecture or related fields, experience with healthcare data sets, and proficiency in data tools such as SQL, Python, R, Tableau, and Power BI.

Benefits Officer

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Addison Group is recruiting for a Benefits Officer position in Washington, DC. The ideal candidate should be creative, analytical, and reliable. Key responsibilities include collaborating with HR on policies and strategies, managing the benefits program, ensuring compliance, and maintaining relationships with vendors. Proven experience in benefits management, strong communication skills, and HRIS proficiency are required. The role involves potential travel and working independently or collaboratively as needed.

Model Validation - Advisor (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 23, 2025

Fannie Mae is seeking a Model Validation - Advisor with 6+ years of experience in model governance, validation, reporting, or development. The role involves identifying and reporting model risks, working closely with stakeholders, and generating recommendations. The candidate will also participate in producing analyses for reports, collaborate on technology solutions, and oversee ad hoc quantitative analyses. Key skills include excellent communication, analytical problem-solving, and expertise in quantitative analytics. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Registered Nurse Care Manager (RN)

Company:

Location: Washington, CT

Posted Jan 23, 2025

Roofing Sales $65K-200K Total Compensation!

Company:

Location: Washington, DC

Posted Jan 23, 2025

AmeriPro Roofing, a leading residential roofing contractor, is hiring Outside Sales Representatives in Maryland. These representatives educate homeowners about storm damage entitlements for roofing, siding, and gutter projects. AmeriPro stands out due to its fully staffed departments, allowing reps more time for sales. The company offers competitive compensation including draw against commission, commission on approved sales, vehicle allowance, quarterly bonuses, full insurance benefits, and a 401K with employer match. Responsibilities include prospecting, qualifying, and closing sales, managing territories, inspecting properties for damage, and educating customers. Qualifications include 2+ years sales experience, reliable vehicle, strong communication skills, and ability to work independently.

Exhibition Cook - Georgetown University Law School

Company: Aramark

Location: Washington, DC

Posted Jan 23, 2025

The Exhibition Cook position at Aramark involves cooking and preparing food using standard recipes and production guidelines, while adhering to food safety and sanitation procedures. The role may include supervising employees, training them on job duties, and ensuring excellent customer service. Qualifications include 2-3 years of banquet cooking experience, 1-2 years of supervisor experience, and a food safety certification. Aramark offers competitive compensation, benefits, and opportunities for professional growth.

Senior Recruiter

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

A non-profit organization based in DC is looking for a Senior Recruiter to handle a surge in hiring. The ideal candidate should be innovative, passionate, and proactive, with a minimum of 4 years of full-cycle recruitment experience. Key responsibilities include full life-cycle recruitment duties, collaborating with hiring managers, sourcing candidates, and providing top-notch customer service. The role requires proficiency in Microsoft Office and an applicant tracking system, and the ability to work in a fast-paced environment.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 23, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Associate/Senior Product Manager/Product Owner (Salesforce) - BCG X

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Jan 23, 2025

Boston Consulting Group (BCG) is seeking an experienced Product Owner for their Marketing, Sales & Pricing Practice. The ideal candidate will have 2-6 years of professional experience in industry, consulting, or function, with a strong background in strategy and planning, and hands-on experience with Salesforce and other GTM tools. The role involves leading roadmap creation, strategy, execution, and optimization for clients around digital transformation with SFDC as a platform. The candidate will be responsible for defining, executing, analyzing, and optimizing sophisticated Salesforce technical use cases, and collaborating with leadership to drive execution and implementation of identified use cases and roadmap. BCG offers a comprehensive benefits package, including zero dollar ($0) health insurance premiums for employees, spouses, and children, and generous paid time off.

Implementation Associate

Company: Privia Health

Location: Washington DC

Posted Jan 23, 2025

Privia Health is a technology-driven national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care. The Implementation Associate role involves partnering with and launching top doctors into Privia Medical Group, providing project management training and support, setting practices up for long-term success, and managing multiple projects at once. The role requires 2+ years of experience with practice management or EHR implementation and training, technical project management in a healthcare setting, and knowledge of extended medical terminology. The salary range is $65,000 to $75,000 in base pay, with an annual bonus targeted at 10%. Privia Health is committed to creating a diverse and inclusive work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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