Customer Satisfaction Jobs in Washington DC

40,680 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Lead Applied Scientist, IR/NLP

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 23, 2025

Thomson Reuters Labs in the USA is recruiting Lead Applied Scientists with expertise in Machine Learning/NLP. The role involves designing and delivering AI solutions, innovating, and driving solution delivery. The ideal candidate should have a PhD in a relevant discipline or a Master's with extensive experience, and a proven track record in building IR/NLP systems for commercial applications. Thomson Reuters offers a comprehensive benefits package, including flexible work arrangements, mental health days, and opportunities for professional growth. The company is committed to diversity, inclusion, and creating a more transparent, just, and inclusive future.

Senior Product Manager

Company: The Washington Post

Location: Washington, DC

Posted Jan 23, 2025

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Jan 23, 2025

MuleSoft Technical Architect - Public Sector (Must reside in the Washington DC metro area)

Company: Salesforce

Location: Washington, DC

Posted Jan 23, 2025

Salesforce, the Customer Company, is seeking a Technical Architect for its Public Sector Services team. The role involves working with government customers to solve business challenges using MuleSoft's Anypoint Platform. The ideal candidate should have 6-10 years of experience leading integration teams, architecting solutions, and conducting technical workshops. They should possess a solid understanding of on-premise and cloud-based infrastructures, API and integration security, and high-availability concepts. The role offers opportunities for professional growth, innovation, and community involvement. Benefits include comprehensive health packages, training, and volunteer opportunities.

Personal Banker -The Dunbar at Howard Branch

Company: Wells Fargo

Location: Washington, DC

Posted Jan 23, 2025

Wells Fargo is seeking an Associate Personal Banker (SAFE) for their National Branch Network. The role involves delivering exceptional customer service, building relationships, and proposing appropriate products and services. The bank emphasizes a supportive work environment with competitive salary, robust benefits, and programs for work-life balance. Wells Fargo has been recognized as one of the top workplaces for career growth in the U.S. by LinkedIn. The role requires customer interaction, understanding of bank products, and compliance with the S.A.F.E. Mortgage Licensing Act. Qualifications include customer service experience, ability to handle complex transactions, and proactive engagement with customers. The position offers comprehensive benefits and a competitive pay range.

Cook - DC Public Schools - Cluster 2

Company: Aramark

Location: Washington, DC

Posted Jan 23, 2025

Aramark is seeking a passionate Cook to join their team. The role involves preparing a variety of food according to standardized recipes, using a range of cooking methods, and maintaining food safety. The hourly rate is $18.50. Benefits include medical, dental, vision, and work/life resources. Aramark values employee development and offers opportunities for skill enhancement. No discrimination is practiced based on various characteristics.

Operations Manager

Company: CVS Health

Location: Washington, DC

Posted Jan 23, 2025

CVS Health is seeking an Operations Manager to lead a store team, driving execution and performance while enhancing customer service. The role involves overall store management, sales and inventory management, employee staffing, training, financial management, and customer service leadership. The ideal candidate will have strong leadership, communication, and analytical skills, and be able to work flexible hours. The company offers competitive pay, comprehensive benefits, and opportunities for professional development.

Senior Solutions Engineer, ITSM

Company: Atlassian

Location: Washington, DC / Remote

Posted Jan 23, 2025

Inventory Specialist

Company: Walgreens

Location: Fort Washington, PA

Posted Jan 23, 2025

Certified Pharmacy Technician

Company: Walgreens

Location: Washington, DC

Posted Jan 23, 2025

The role involves assisting the pharmacist in the practice of pharmacy, adhering to state, federal, and company regulations. Duties include using pharmacy systems for patient and drug information, processing prescriptions, and maintaining pharmacy systems. The individual will also engage customers, resolve issues, and ensure a positive experience. They will report errors immediately, adhere to company policies, and assist in inventory management. PTCB certification is preferred but not required. The role requires flexibility, good math and computer skills, and knowledge of store inventory control. The salary range is $19 - $22.5 per hour.

Security Operations (SOC) Manager

Company: Leidos

Location: Washington, DC

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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