Customer Satisfaction Jobs in Washington DC

40,680 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

General Utility Worker - Walter E. Washington Convention Center

Company: Aramark

Location: Washington, DC

Posted Jan 23, 2025

Aramark is seeking a self-motivated General Utility Worker to maintain cleanliness of dishes, equipment, and environments. The role involves ensuring guest satisfaction, maintaining dishwashing station, equipment, and performing light maintenance tasks. Aramark offers competitive compensation ($25.45- $25.45 hourly), benefits including medical, dental, vision, and work/life resources, and opportunities for career growth. The candidate must demonstrate understanding of basic sanitation and safety procedures, and be available for flexible hours.

Cyber Network Defense Analyst

Company: Leidos

Location: Washington, DC

Posted Jan 23, 2025

Leidos is hiring for a Cyber Network Defense Analyst (CNDA) position. The role involves providing Network Operations Security Center (NOSC) support, cyber analysis, application development, and 24x7x365 support. The NOSC is responsible for monitoring, detecting, analyzing, mitigating, and responding to cyber threats. The job requires network security monitoring, threat detection, log analysis, incident response, and documentation. The ideal candidate should have a Bachelor's Degree, 4+ years of SOC analyst experience, and expertise in network topologies, security devices, and packet analysis tools. TS/SCI clearance is mandatory. The pay range is $85,150.00 - $153,925.00.

Regional Sales Manager, Federal

Company: Palo Alto Networks

Location: Washington, DC

Posted Jan 23, 2025

Palo Alto Networks is seeking a Regional Sales Manager (Federal and/or Civilian) to drive company revenue and growth. The role involves leading and driving sales engagements, crafting strategic territory plans, and displacing competing technologies. The ideal candidate should have experience with FSI customers, SaaS-based architectures, and channel partners. They should possess excellent time management skills, be highly competitive, and have a successful track record in selling complex solutions. The company offers unmatched systems, tools, and a supportive team environment, with a commitment to diversity and equal opportunity.

PostgreSQL DBA

Company: Deloitte

Location: Washington, DC

Posted Jan 23, 2025

Deloitte's Core Business Operations (CBO) is seeking a skilled Database Administrator to join their team. The successful candidate will work closely with development scrum teams to deliver data insights and business intelligence products, driving key business and operational decisions. The role involves implementing, performance tuning, and supporting multiple types of databases, with a focus on PostgreSQL. Responsibilities include general troubleshooting, database maintenance, risk identification, schema management, and effective communication with all levels of management. The ideal candidate should have a Bachelor's degree, 5 years of experience in database implementation, performance tuning, and support, and 5 years of experience with PostgreSQL. An active Top Secret security clearance is required, and the role necessitates onsite work in Washington DC, 4 days a week. The wage range for this role is estimated to be between $109,000 and $181,000.

Multi-Site Maintenance Technician

Company: Bozzuto

Location: Washington, DC

Posted Jan 23, 2025

Bozzuto is a company that values community, care, and excellence. They are seeking a Maintenance Technician who can provide exceptional service, resolve maintenance issues, and maintain a welcoming environment. The role involves HVAC, electrical, plumbing, and appliance repair, as well as turn-over repairs, general upkeep, and snow removal. Bozzuto offers competitive compensation, health benefits, paid leave, retirement planning, and tuition reimbursement. They emphasize a supportive work environment that fosters professional growth and diversity.

Suites Manager - Capital One Arena

Company: Aramark

Location: Washington, DC

Posted Jan 23, 2025

Principal Data Analyst, WP Intelligence

Company: The Washington Post

Location: Washington, DC

Posted Jan 23, 2025

The Washington Post's Data and Analytics department is seeking a Principal Data Analyst. This role involves collaborating with multiple departments to shape the growth of WP Intelligence, a new professional products business. The analyst will work on complex problems, transforming ambiguous questions into actionable answers, and build reports and conduct data analysis. The ideal candidate will have a strong quantitative mindset, expertise in SQL, Python, Tableau, and big data tools, and experience in web analytics. The role offers a competitive salary range of $98,800.00 - $164,600.00 USD Annual, comprehensive benefits, and an opportunity to contribute to a mission-driven organization.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages