Customer Satisfaction Jobs in Washington DC

Positions 40,701 Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Application Systems Analyst

Company: cFocus Software Incorporated

Location: Washington DC

Posted Jan 23, 2025

cFocus Software is hiring an Application Systems Analyst with AWS certifications and 10+ years of Systems Analysis experience. The role involves advanced problem resolution, expert troubleshooting, and coordination with DOT IT Shared Services. The analyst will also be responsible for updating the DOT Drupal Environment, integrating with third-party tools, and implementing Acquia hosting environments.

Field Service Production Technician

Company: Centric Business Systems, Inc.

Location: Washington DC

Posted Jan 23, 2025

UBEO Business Services, a leading provider of business technology products and services, is hiring a Field Service Production Technician (FSPT). The role involves managing a territory of high-volume production machines, performing repairs and maintenance, and ensuring customer satisfaction. The ideal candidate should have A+ Certification, 2+ years of experience in supporting general line equipment, strong computer literacy, and 5+ years of industry experience. UBEO offers a competitive compensation package and excellent benefits.

LIHTC Chief Operating Officer (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 22, 2025

Fannie Mae is seeking a LIHTC Chief Operating Officer to lead customer network development and support activities. The role involves overseeing operational activities, planning strategic priorities, and collaborating with executives and staff managers. Key responsibilities include supporting partner relationships, providing direction to the LIHTC team, managing employees, and ensuring compliance with policies. The ideal candidate will have 8 years of relevant experience in the multifamily business, including LIHTC experience, strong leadership skills, and experience in project management and operations improvement.

Retail Manager 2

Company: Sodexo

Location: Washington, DC

Posted Jan 23, 2025

Sodexo is hiring a Chick-fil-A Retail Manager 2 for Howard University in Washington, DC. The role involves managing day-to-day operations in multiple food retail venues, delivering high-quality food service, and providing excellent customer service. The ideal candidate should have at least 2-3 years of food management experience, strong leadership skills, and a passion for customer service. Sodexo offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Sr. Marketing Strategist (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 23, 2025

Fannie Mae is seeking a Senior Associate for Marketing Strategy in a flexible hybrid role. The ideal candidate will have 3-5 years of experience in marketing, multifamily loan products, and B2B financial services. Key responsibilities include project management, audience expertise, business insight, effective communication, strategy development, and cross-functional collaboration. The role offers opportunities for continuous learning, career growth, and contributing to the mission of creating access to fair, affordable housing finance.

CCSS FLSO Team Member

Company: RTX

Location: Washington, DC

Posted Jan 23, 2025

Executive Director - Head of Community Advocacy & Impact, Consumer and Business Intelligence

Company: JPMorgan Chase

Location: Washington, DC

Posted Jan 23, 2025

The job posting is for an Executive Director - Head of Community Advocacy & Impact within the Consumer and Business Intelligence division at JPMC. The role involves driving strategic vision for community impact, leading community engagements, and fostering partnerships with external organizations to enhance financial health in underserved communities. The ideal candidate should have 8+ years of experience, strong strategic thinking, program management, and partnership skills. A financial services or economics background is preferred. The company offers competitive compensation, benefits, and a diverse, inclusive work environment.

Style Advisor

Company: Knot Standard

Location: Washington, DC

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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