Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Weekend Evening Concierge (Sat & Sun, 3p-11p)

Company: Bozzuto

Location: Washington, DC

Posted Jan 22, 2025

Bozzuto is a company that values community, inclusivity, and exceptional experiences. They are seeking a Resident Concierge with 2+ years of experience in hospitality or related fields. The role involves creating stellar first impressions, solving problems, planning events, and fostering a sense of community. Bozzuto offers competitive compensation, health benefits, paid leave, retirement planning, and tuition reimbursement. They are committed to their employees' well-being and professional growth, fostering a diverse and inclusive work environment.

H & M Department Manager - Washington, DC Metropolitan Area

Company: H&M

Location: Washington, DC

Posted Jan 22, 2025

The role of a Department Manager at H&M involves leading a team, fostering an inclusive culture, and ensuring excellent operational and visual experiences for customers and colleagues. Responsibilities include managing sales, budgets, and team development, while staying updated on fashion trends and maintaining high product quality. H&M values diversity, offers comprehensive benefits, and encourages personal style expression through employee discounts.

Branch Manager - DC Capitol Hill District

Company: Wells Fargo

Location: Washington, DC

Posted Jan 22, 2025

Wells Fargo is seeking a Senior Branch Network Management Trainee for the Consumer, Small and Business Banking division. The role involves coaching and developing a high-performing team, resolving customer and employee experience issues, and leading the branch while collaborating with stakeholders. Successful candidates must have 4+ years of banking experience, 2+ years of leadership experience, and be able to work a schedule that includes most Saturdays and travel up to 50% of the time. The position requires SAFE registration and compliance with the S.A.F.E. Mortgage Licensing Act. Wells Fargo offers a comprehensive benefits package.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health emphasizes its commitment to human-centric health care, guided by a single purpose: 'Bringing our heart to every moment of your health.' The company aims to deliver enhanced, personalized, convenient, and affordable health care solutions. Pharmacy Technicians play a crucial role in this mission, supporting pharmacy teams to ensure smooth operations, accurate prescription fulfillment, and exceptional patient service. They are expected to demonstrate empathy, genuine care, and a growth mindset, contributing to a safe, inclusive, and engaging team dynamic. The role involves completing basic inventory activities, delivering additional health care services, and adhering to all relevant laws and regulations.

Care Manager (LCSW) - Inpatient Psychiatry

Company:

Location: Washington, CT

Posted Jan 22, 2025

Busser - Caesars Sportsbook DC

Company: Aramark

Location: Washington, DC

Posted Jan 22, 2025

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

Washington National Tax - Compensation and Benefits - Manager

Company: Deloitte

Location: Washington, DC

Posted Jan 22, 2025

Deloitte's Washington National Tax (WNT) practice is seeking an experienced professional with a background in Compensation and Benefits, Executive Compensation, Qualified Plans, or Employment Taxes. The role involves providing strategic advice on compensation, benefits, and employment taxes to help businesses attract and retain top talent. The ideal candidate should have a Bachelor's degree, 5+ years of consulting experience, strong analytical skills, and excellent communication abilities. An advanced degree and relevant certifications like CPA, attorney, or Enrolled Agent are preferred. Deloitte offers a diverse, inclusive culture, professional development opportunities, and a range of benefits.

AEGIS Proposal Governance Lead

Company: Leidos

Location: Washington, DC

Posted Jan 22, 2025

Leidos is looking for a Proposal Governance Lead for the AEGIS Program. The role involves managing high volume IDIQ contract proposals to NASA, ensuring timely and compliant submissions. Key responsibilities include designing efficient proposal operations, tracking development status, and providing surge support. The ideal candidate should have a BA/BS plus 8 years of relevant experience or a master's degree with 6 years of experience, along with proposal writing or management experience. Strong time management, English language skills, and attention to detail are required. Familiarity with FAR based acquisition requirements and NASA customer support is preferred.

Shift Lead

Company: Walgreens

Location: Washington, DC

Posted Jan 22, 2025

Financial Advisor - PNC Investments

Company: PNC

Location: Washington, DC

Posted Jan 22, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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