Customer Satisfaction Jobs in Washington DC

40,680 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Endpoint Device Management Engineer

Company: Leidos

Location: Washington, DC

Posted Jan 23, 2025

Phlebotomist Float

Company: Labcorp

Location: Washington, DC

Posted Jan 23, 2025

New Logo Account Executive - Tech/Media

Company: ServiceNow

Location: Washington, DC / Remote

Posted Jan 23, 2025

Visual Merchandiser

Company: H&M

Location: Washington, DC

Posted Jan 23, 2025

As a Visual Merchandiser at H&M, you'll contribute to an inspiring customer experience by implementing visual standards and commercial excellence. Your role involves executing visual and commercial curation according to guidelines, representing the brand positively, and coaching your team. You'll also stay updated with fashion trends, plan time for trend awareness, and execute visual and commercial execution based on commercial calendar and trends. The job requires strong communication skills, fashion interest, and leadership abilities.

Task Manager

Company: cFocus Software Incorporated

Location: Washington DC

Posted Jan 23, 2025

cFocus Software is recruiting a Task Manager for a program supporting USDOT in Washington DC. The role offers remote capabilities and requires an active Secret clearance. Qualifications include a degree in Business Administration, Project Management, Computer Science, or a related field, a PMP certification, and 10+ years of Task Management experience. Duties involve managing helpdesk support, coordinating with DOT FederalContractor teams, overseeing tasks, tracking progress, preparing project management plans, and reporting. The role also includes participation in risk mitigation, creation of project matrices and registers, assistance with security solutions, and interfacing with business owners and DOT ITSS.

Defensive Cyber Operations Analyst

Company: Leidos

Location: Washington, DC

Posted Jan 23, 2025

Leidos Digital Modernization sector is seeking Defensive Cyber Operations Analysts for a hybrid role in Washington, DC. The team supports the protection of federal networked systems from cyber threats. Primary responsibilities include incident detection and response, monitoring security tools, and developing mitigation strategies. Basic qualifications include an active DoD TS/SCI security clearance, a Bachelor's Degree, and relevant certifications. Preferred qualifications include prior CND and/or SOC experience, and familiarity with cybersecurity frameworks.

Client Executive, MLF

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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