Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

J.P. Morgan Wealth Management - Private Client Advisor - Washington Township, MI and Surrounding areas

Company: JPMorgan Chase

Location: Washington, MI

Posted Jan 22, 2025

J.P. Morgan Chase is seeking a Private Client Advisor for Chase Wealth Management. The role involves offering comprehensive financial planning and advice to individuals and families, with a focus on relationship management rather than portfolio management. The ideal candidate should have at least 2 years of Financial Advisor experience, demonstrated success in client acquisition, and a commitment to goals-based planning. Required qualifications include a valid Series 7 and Series 66 (63/65) license, and a valid Life, Health and Long Term Care Insurance license. Preferred qualifications include CFP® certification and a Bachelor's degree. The company offers a competitive total rewards package, including commission-based pay, discretionary incentive compensation, and a range of benefits.

Exchange Administrator

Company: Skyepoint Decisions

Location: Washington, DC

Posted Jan 22, 2025

Pharmacy Intern - Grad

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health offers challenging opportunities for pharmacist interns to learn and grow professionally, contributing to better healthcare. As a Graduate Pharmacist Intern, you'll work under a licensed pharmacist, ensuring patient safety, and delivering exceptional care. Key responsibilities include leading with heart, supporting pharmacy staff, identifying business opportunities, and driving growth. Required qualifications include a PharmD degree, relevant work experience, and valid pharmacist intern/technician licensure. Preferred qualifications include immunization eligibility and proficiency in Microsoft Office Suite.

Senior Counsel - Public Affairs

Company: Wells Fargo

Location: Washington, DC

Posted Jan 22, 2025

Tech Advisory and Delivery Senior Consultant

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Jan 22, 2025

Boston Consulting Group (BCG) is a global consulting firm that specializes in business strategy and digital transformation. Founded in 1963, BCG pioneered business strategy and now helps clients with total transformation, including complex change, building competitive advantage, and driving bottom-line impact. BCG Platinion, a subsidiary, focuses on digital excellence, guiding clients into the future and enabling them to go further in their digital journeys. As a Senior Consultant, you'll have end-to-end responsibility for a client engagement module, working on digital topics and creating strategies for change. BCG offers a collaborative work environment, competitive compensation, and comprehensive benefits, including zero-premium health insurance, dental, and vision coverage, retirement contributions, and generous paid time off.

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Jan 22, 2025

Federal Account Executive DoD/IC - Intel Community (Remote Office - Washington, D.C. Area)

Company: Dynatrace

Location: Washington, DC

Posted Jan 22, 2025

The Federal Account Executive role involves prospecting, attaining, growing, and maintaining a specified territory within the Federal Government. Key responsibilities include developing a sustainable product sales pipeline, completing quarterly territory plans, and timely weekly sales reporting. The role also involves developing new sales, negotiating contracts, and using software for account management. Qualifications include 7-15 years of enterprise software sales experience in the Federal space, preferably in the DoD and/or IC space. Active security clearance is preferred. The role requires superior customer service skills, excellent communication skills, and the ability to meet or exceed revenue and performance goals. Dynatrace offers competitive compensation, benefits, and a supportive work environment.

Private Client Banker - McPherson Square - Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Jan 22, 2025

Chase is seeking a Private Client Banker for Branch Banking. The role involves managing a select group of affluent clients' banking relationships, providing tailored financial advice, and generating growth in their balances. The ideal candidate should have 1+ year of Branch Banking experience, a proven track record in client acquisition, and strong communication skills. They must adhere to banking policies and regulations, including Dodd Frank/Truth in Lending Act. The position offers a competitive total rewards package, comprehensive benefits, and opportunities for career growth in a diverse and inclusive environment.

SF CFO - Financial Engineering - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 22, 2025

Fannie Mae is seeking a Senior Associate in Financial Engineering for the SF CFO team. The role involves collaborating on data analysis using advanced tools like Python, SQL, Excel, and Tableau. Responsibilities include conducting capital analysis, executing models, and translating results for customers. The ideal candidate will have 2 years of experience in Python, SQL, Excel, and Tableau, and a bachelor's degree. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Beauty Sales Consultant

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health is seeking a sales-oriented Beauty Sales Consultant to join their beauty retail division. The role involves providing top-notch client service, being a brand expert, and driving sales through personalized advice and product knowledge. The ideal candidate should be passionate about beauty, have strong interpersonal skills, and be comfortable with multi-tasking. Benefits include exposure to the latest beauty products, gratis samples, and a competitive pay range. The role requires physical abilities to support customer service and beauty consulting, including standing, moving, stooping, kneeling, and manual dexterity.

Customer Service Associate (Client Management)

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

A fast-growing company, previously a startup, is hiring Client Service Associates in Mclean, Virginia. The role involves resolving client inquiries through various channels, assisting with account setup, and handling sensitive information. The company offers a collaborative office environment, catered lunch twice weekly, and a starting pay of $17/hr with potential increases. The position requires strong customer service skills and the ability to work with clients facing difficult situations.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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