Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

J.P. Morgan Wealth Management - Private Client Advisor - Washington Township, MI and Surrounding areas

Company: JPMorgan Chase

Location: Washington, MI

Posted Jan 22, 2025

J.P. Morgan Chase is seeking a Private Client Advisor for Chase Wealth Management. The role involves offering comprehensive financial planning and advice to individuals and families, with a focus on relationship management rather than portfolio management. The ideal candidate should have at least 2 years of Financial Advisor experience, demonstrated success in client acquisition, and a commitment to goals-based planning. Required qualifications include a valid Series 7 and Series 66 (63/65) license, and a valid Life, Health and Long Term Care Insurance license. Preferred qualifications include CFP® certification and a Bachelor's degree. The company offers a competitive total rewards package, including commission-based pay, discretionary incentive compensation, and a range of benefits.

Exchange Administrator

Company: Skyepoint Decisions

Location: Washington, DC

Posted Jan 22, 2025

Pharmacy Intern - Grad

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health offers challenging opportunities for pharmacist interns to learn and grow professionally, contributing to better healthcare. As a Graduate Pharmacist Intern, you'll work under a licensed pharmacist, ensuring patient safety, and delivering exceptional care. Key responsibilities include leading with heart, supporting pharmacy staff, identifying business opportunities, and driving growth. Required qualifications include a PharmD degree, relevant work experience, and valid pharmacist intern/technician licensure. Preferred qualifications include immunization eligibility and proficiency in Microsoft Office Suite.

Senior Counsel - Public Affairs

Company: Wells Fargo

Location: Washington, DC

Posted Jan 22, 2025

Tech Advisory and Delivery Senior Consultant

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Jan 22, 2025

Boston Consulting Group (BCG) is a global consulting firm that specializes in business strategy and digital transformation. Founded in 1963, BCG pioneered business strategy and now helps clients with total transformation, including complex change, building competitive advantage, and driving bottom-line impact. BCG Platinion, a subsidiary, focuses on digital excellence, guiding clients into the future and enabling them to go further in their digital journeys. As a Senior Consultant, you'll have end-to-end responsibility for a client engagement module, working on digital topics and creating strategies for change. BCG offers a collaborative work environment, competitive compensation, and comprehensive benefits, including zero-premium health insurance, dental, and vision coverage, retirement contributions, and generous paid time off.

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Jan 22, 2025

Federal Account Executive DoD/IC - Intel Community (Remote Office - Washington, D.C. Area)

Company: Dynatrace

Location: Washington, DC

Posted Jan 22, 2025

The Federal Account Executive role involves prospecting, attaining, growing, and maintaining a specified territory within the Federal Government. Key responsibilities include developing a sustainable product sales pipeline, completing quarterly territory plans, and timely weekly sales reporting. The role also involves developing new sales, negotiating contracts, and using software for account management. Qualifications include 7-15 years of enterprise software sales experience in the Federal space, preferably in the DoD and/or IC space. Active security clearance is preferred. The role requires superior customer service skills, excellent communication skills, and the ability to meet or exceed revenue and performance goals. Dynatrace offers competitive compensation, benefits, and a supportive work environment.

Private Client Banker - McPherson Square - Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Jan 22, 2025

Chase is seeking a Private Client Banker for Branch Banking. The role involves managing a select group of affluent clients' banking relationships, providing tailored financial advice, and generating growth in their balances. The ideal candidate should have 1+ year of Branch Banking experience, a proven track record in client acquisition, and strong communication skills. They must adhere to banking policies and regulations, including Dodd Frank/Truth in Lending Act. The position offers a competitive total rewards package, comprehensive benefits, and opportunities for career growth in a diverse and inclusive environment.

SF CFO - Financial Engineering - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 22, 2025

Fannie Mae is seeking a Senior Associate in Financial Engineering for the SF CFO team. The role involves collaborating on data analysis using advanced tools like Python, SQL, Excel, and Tableau. Responsibilities include conducting capital analysis, executing models, and translating results for customers. The ideal candidate will have 2 years of experience in Python, SQL, Excel, and Tableau, and a bachelor's degree. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Customer Service Associate (Client Management)

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

A fast-growing company, previously a startup, is hiring Client Service Associates in Mclean, Virginia. The role involves resolving client inquiries through various channels, assisting with account setup, and handling sensitive information. The company offers a collaborative office environment, catered lunch twice weekly, and a starting pay of $17/hr with potential increases. The position requires strong customer service skills and the ability to work with clients facing difficult situations.

Beauty Sales Consultant

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health is seeking a sales-oriented Beauty Sales Consultant to join their beauty retail division. The role involves providing top-notch client service, being a brand expert, and driving sales through personalized advice and product knowledge. The ideal candidate should be passionate about beauty, have strong interpersonal skills, and be comfortable with multi-tasking. Benefits include exposure to the latest beauty products, gratis samples, and a competitive pay range. The role requires physical abilities to support customer service and beauty consulting, including standing, moving, stooping, kneeling, and manual dexterity.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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