Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Lead Client Advisor

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 22, 2025

The Lead Client Advisor role at Thomson Reuters involves leading a firm-wide transformation project for a customer in the Global Large Law space. Key responsibilities include managing project plans, building strong relationships with stakeholders, facilitating progress updates, creating high-quality deliverables, mitigating risks, driving change management, and collaborating with cross-functional teams. The ideal candidate should have a Bachelor's Degree, preferably a Master's, and at least 8 years of experience in large-scale transformation projects in the legal industry. Thomson Reuters offers a comprehensive benefits package, including wellbeing, culture, learning & development, social impact, purpose-driven work, and competitive compensation.

Maintenance Assistant

Company: KETTLER

Location: Washington, DC

Posted Jan 22, 2025

Director Security Solutions Sales

Company: Mastercard

Location: Washington, DC

Posted Jan 22, 2025

Mastercard is a global company that powers economies and empowers people in 200+ countries. They offer digital payments choices, innovative products, and services to help people and businesses prosper. The company is seeking a Director of Sales who will report directly to own a portfolio of key accounts.

(USA) Frontend Coach

Company: Walmart

Location: Washington, DC

Posted Jan 22, 2025

The role involves leading and developing teams effectively through teaching, training, and active listening. This includes touring stores, providing feedback, and communicating with associates at all levels regarding store operations and business initiatives. The individual will model exceptional customer service, resolve customer issues, and drive financial performance and sales. They will also supervise and develop hourly associates, ensuring compliance with company policies and promoting a culture of belonging. The role requires respect for individuals, integrity, customer focus, and a strive for excellence.

Pharmacy Customer Service Associate

Company: Walgreens

Location: Washington, DC

Posted Jan 22, 2025

The job description highlights the importance of providing a distinctive and delightful customer experience, engaging customers and patients, and delivering efficient service. The role involves various responsibilities such as processing prescriptions, handling customer issues, and maintaining store systems. The ideal candidate should have good math skills, computer skills, and knowledge of store inventory control.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

Retail Banker I /PT 20 Hrs. ( Navy Yard)

Company: TD Bank

Location: Washington, DC

Posted Jan 22, 2025

TD Bank is offering a Retail Banker I position in Washington, D.C., with a salary range of $24.25 - $32.50 USD. The role involves delivering TD's brand promise by providing financial expertise and consultative advice to customers. The ideal candidate should have 1+ years of customer or sales experience, preferably in a teller role. Key responsibilities include understanding customer needs, making product recommendations, and resolving customer issues. The position requires proficiency in Microsoft Office and a Notary License is preferred. TD Bank emphasizes growth opportunities, skill development, and a positive work environment.

Catering Director

Company: Sodexo

Location: Washington, DC

Posted Jan 22, 2025

Sodexo is seeking a Catering Manager for a University in Suburban Maryland. The role involves overseeing catering services, ensuring client satisfaction, and contributing to account revenue. Responsibilities include managing daily catering events, overseeing sales processes, ensuring a safe work environment, and complying with budget requirements. Sodexo offers competitive compensation, comprehensive benefits, and opportunities for career growth. The ideal candidate should have hands-on higher education catering experience, prior high-volume catering service experience, and knowledge of catering setup and execution.

Lead Teacher - Champions

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Jan 22, 2025

KinderCare Learning Companies, a recognized early childhood education provider, is seeking a Lead Teacher. The role involves leading and mentoring less experienced teachers, implementing curriculum, creating a nurturing environment, partnering with parents, and supporting center success. Required skills include excellent customer service, organization, multi-tasking, and relevant education and experience. Benefits include discounted child care, medical, dental, vision, mental health support, wellness programs, and more. KinderCare operates in over 2,000 sites across 40 states, committed to providing high-quality child care for all families.

General Utility Worker - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Jan 22, 2025

Aramark is seeking a self-motivated General Utility Worker to maintain cleanliness of dishes, equipment, and environments. The role involves ensuring guest satisfaction, maintaining dishwashing station, and performing light maintenance tasks. The hourly rate is $21.90, with benefits including medical, dental, vision, and work/life resources. Aramark values employee development and offers opportunities for career growth. The position requires understanding of basic sanitation and safety procedures, and flexibility for evenings and weekends.

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Jan 22, 2025

Labcorp is seeking a Phlebotomist for a client office in Washington, DC. The role involves providing exceptional customer service, performing skilled specimen collections, and representing the company. The work schedule is Monday - Friday 12:00pm - 9:00pm, and one Saturday a month 8am - 12pm. The pay range is $16.00 - $26.00 per hour. Benefits include medical, dental, vision, life insurance, STD/LTD, 401(k), PTO, tuition reimbursement, and an employee stock purchase plan. Job responsibilities include performing blood collections, data entry, billing, and maintaining patient logs. Requirements include a high school diploma, phlebotomy certification, 2 years of experience, strong communication skills, and the ability to work independently or in a team. The company is an Equal Opportunity Employer.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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