Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

AR Specialist

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

Salesforce Consulting Developer/Senior Developer - Must reside in the Washington DC area

Company: Salesforce

Location: Washington, DC

Posted Jan 22, 2025

Salesforce is seeking experienced Salesforce Consulting Developers to join their Professional Services team within the Customer Success Group. The role involves combining deep technical knowledge with consulting expertise to deliver exceptional solutions for customers, driving impactful business outcomes. The ideal candidate will be a hands-on Developer for the design, implementation, and optimization of Salesforce solutions, while also mentoring team members and collaborating with diverse customers. Key responsibilities include serving as a technical expert in Salesforce development, focusing on Apex, Visualforce, Lightning Web Components (LWC), and platform integration. The candidate must reside in the Washington DC area, have a Bachelor's degree in Computer Science, Information Technology, or a related field, and have 3+ years of enterprise consulting experience. Strong proficiency in HTML, CSS, JavaScript, and modern development tools is required, along with demonstrated experience with relational databases, data modeling, and SQL.

Part Time Teller - Adams Morgan

Company: PNC

Location: Washington, DC

Posted Jan 22, 2025

PNC values its employees as its greatest asset, fostering an inclusive workplace culture where all employees feel respected and valued. The Part Time Teller role involves providing exceptional customer service, performing transactions, educating customers on new technology, and developing banking product referral opportunities. The position is based in Washington, DC. PNC offers competitive pay, comprehensive benefits, and opportunities for career growth.

Private Client Banker - East PA Market Hire - Montgomery County, PA

Company: JPMorgan Chase

Location: Fort Washington, PA

Posted Jan 22, 2025

Chase is seeking a Private Client Banker in Branch Banking to manage a select group of affluent clients' banking relationships. The role involves sharing Chase's Private Client values, managing relationships with an advice-based approach, partnering with specialists for specialized needs, and adhering to banking policies. The ideal candidate should have a value-added, relationship-oriented approach, 1+ year of Branch Banking experience, and necessary licenses. A college degree, excellent communication skills, and a commitment to long-term career are preferred. The role is subject to Dodd Frank/Truth in Lending Act qualification requirements.

Teller - Capitol Hill

Company: Wells Fargo

Location: Washington, DC

Posted Jan 22, 2025

Wells Fargo is promoting a positive work environment, emphasizing career growth, competitive salaries, robust benefits, and work-life balance. They are seeking a Teller in their Consumer, Small & Business Banking division on Capitol Hill, Washington DC. The role involves customer engagement, transaction processing, and relationship building. Required qualifications include customer service experience and cash handling, while desired qualifications include tech-savviness and teamwork skills. The position offers a pay range of $20.00 - $25.14 and comprehensive benefits.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health is offering a Shift Supervisor Trainee role, an entry-level position designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and communicating information. The trainee will also learn about key business aspects and CVS/pharmacy culture. Upon successful completion, they can be considered for Operations Supervisor or Shift Supervisor positions. These roles involve leading store staff, ensuring smooth operations, and maintaining excellent customer service. The job requires deductive reasoning, analytical skills, computer skills, and advanced communication. The company offers a range of benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and more.

Shift Supervisor Trainee

Company: CVS Health

Location: Fort Washington, PA

Posted Jan 22, 2025

CVS Health emphasizes a heart-centric approach to healthcare, aiming to deliver personal, convenient, and affordable services. The Shift Supervisor Trainee role prepares employees for higher-level supervisory roles, focusing on management, customer service, and key business aspects. Successful trainees can be promoted to Operations Supervisor or Shift Supervisor positions, crucial for store execution, performance, and customer loyalty. The role requires deductive reasoning, communication skills, and flexibility, offering a pay range of $16.00 - $24.00. CVS Health provides comprehensive benefits and well-being programs.

Software Engineer

Company: Yext

Location: Washington, DC

Posted Jan 22, 2025

Yext is a leading digital presence platform for multi-location brands, offering AI and machine learning technology to deliver consistent customer experiences. The company is looking for Software Engineers to join their team, working on revolutionary product offerings in an agile environment.

Sales Support Associate (Enterprise Sales)

Company: EVERFI

Location: Washington, DC

Posted Jan 22, 2025

EVERFI, a global tech company, is recognized for its social impact through education, addressing issues like financial wellness and mental health. Founded in 2008, it has reached over 41 million learners worldwide. The company's innovative approach earned it spots on Fast Company's World's Most Innovative Companies list and Fortune's Impact 20 List. EVERFI's Business Development Associate role involves supporting the Enterprise Revenue Team to acquire new customers and optimize sales for large enterprise accounts, contributing to the company's revenue goals.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and ensuring smooth store operations. The company emphasizes a human-centric approach to healthcare, focusing on personal, convenient, and affordable solutions. Successful trainees can be considered for Operations Supervisor or Shift Supervisor positions, which involve leading store staff, maintaining customer loyalty through excellent service, and handling store procedures. The role requires deductive reasoning, analytical skills, and computer proficiency, with a flexible schedule including early mornings, overnight, and weekend shifts. Benefits include medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and PTO.

Enterprise Account Executive, Core, Public Sector: Dept of Commerce (SBA)

Company: Salesforce

Location: Washington, DC

Posted Jan 22, 2025

Salesforce, a leading company in AI, data, and CRM, is seeking experienced sales professionals for its Federal Civilian division, specifically the Department of Commerce. The role involves selling the full product portfolio, generating new business, and driving strategic initiatives. Preferred candidates have strong sales forecasting skills, enterprise sales experience, and understanding of PUBSEC systems and security guidelines. Salesforce offers comprehensive onboarding, benefits, and a commitment to equality and community service.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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