Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Finance and Contract Support Specialist

Company: Link Solutions, Inc.

Location: Washington DC

Posted Dec 30, 2024

Link Solutions Inc is a company that provides reliable and effective Information Technology services to government clients. They offer a range of services including Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, and Mobility services. The company is quality and compliance-focused, with certifications such as ISO 9001:2008, ISO 20000:2018, and ISO 27001:2013. The job description involves contract administration and staff accountant support duties, as well as financial management. The qualifications required include a Bachelor's degree in Finance or Accounting, or at least 5 years of hands-on experience supporting small or medium-sized business finance and accounting operations for US Government Contractors. The company is an Equal Opportunity Employer and participates in the EVerify Employment Verification Program.

PT Sale Associate

Company: Trek Bicycle

Location: Washington DC

Posted Dec 29, 2024

Trek is an awesome place to work with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Come join us!

Legal Administrative Assistant

Company: Crowell & Moring

Location: Washington DC

Posted Dec 31, 2024

The job description is for a Legal Administrative Assistant position at Crowell amp Moring LLP. The role involves providing entry-level administrative support and customer service to attorneys, legal secretaries, and assigned practice groups. The assistant will be responsible for greeting callers, receiving and screening telephone calls, inputting and finalizing attorney time into the timekeeping system, preparing travel and expense reimbursements, and performing other administrative tasks.

Windows Cloud Systems Engineer (Expert)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 30, 2024

BAE Systems is seeking a Midlevel engineer to support and troubleshoot Windows 10 and up desktop operating systems, Microsoft Azure Active Directory and Group Policy, Microsoft Defender, Windows Server 2019 technologies, Rapid 7 scans, and other related systems. The candidate must have at least 11 years of relevant experience and a Bachelor's Degree. The position offers a full-time salary range of $140,690 to $239,140 and various employee benefits.

Staff Accountant - Junior Level

Company: Global Guardian

Location: Washington DC

Posted Dec 30, 2024

Global Guardian is a leading provider of emergency medical and security solutions for corporations and individuals. With 24/7 Operations Centers in Charlotte, NC and McLean, VA, they identify, monitor, and respond to threats and emergencies worldwide. Their world-class professionals have extensive experience in intelligence community, military special operations, and federal law enforcement. They offer employees growth opportunities and have managed crises in the worst environments.

Senior Software Engineer

Company: Leidos

Location: Washington DC

Posted Dec 30, 2024

Leidos is seeking a Senior Software Engineer to work on design development and hardware-software integration in Arlington VA for the Electronic Warfare Division. The successful candidate will be responsible for contributing to the design and development of advanced systems, building software products that utilize third-party mathematics and communication libraries, and integrating software into third-party software frameworks and architectures. The ideal candidate should have a Bachelor's Degree in Computer Engineering, Electrical Engineering, or Computer Science, 12+ years of software development experience, and an active Secret clearance with the ability to obtain a TSSCI level clearance.

Systems Engineer

Company: Nexxen

Location: Washington DC

Posted Dec 30, 2024

Nexxen is a company that empowers advertisers, agencies, publishers, and broadcasters to utilize data and advanced TV in meaningful ways. They offer a flexible and unified technology stack, including a demand-side platform (DSP) and supply-side platform (SSP) with the Nexxen Data Platform at its core. The company has a global footprint and values diversity, inclusivity, and collaboration. They prioritize customer needs, continuous improvement, and innovation. The Engineering team in Northern Virginia is looking for a Systems Engineer with experience in large-scale Linux environments, excellent troubleshooting skills, and familiarity with configuration management tools like Ansible. The role offers a minimum and maximum full-time annual base salary of $120,000 - $150,000, depending on various factors.

Receptionist

Company: Epiq

Location: Washington DC

Posted Dec 30, 2024

The text expresses a positive sentiment about working at a company where people genuinely believe in their work. The job description mentions a receptionist role with various responsibilities, including working with clients, answering calls, and maintaining a neat desk. The company offers competitive compensation, benefits, and a supportive work environment. It is committed to equal employment opportunities and diversity.

Process and Systems Compliance Auditor

Company: ICF

Location: Washington DC

Posted Dec 30, 2024

The text describes a job posting for a Process and Systems Compliance Auditor at ICF. The role involves supporting internal controls to mitigate fraud risks, assessing and monitoring internal controls, and providing governance of user access security for the ICF system. The ideal candidate should have public accounting and large public company experience, strong organizational and communication skills, and the ability to work with program teams and peers in other departments. The position offers a competitive salary, benefits, and opportunities for growth.

Senior Java Engineer - AVP - JERSEY CITY

Company: Citi

Location: Washington DC

Posted Dec 29, 2024

The Senior Java Engineer role is a hands-on technical development position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The role is in a critical Risk and Finance group responsible for data applications that serve multiple use cases for Market Risk, Credit Risk, Price Risk, and Control Finance FO and internal reconciliations functions. The aim is to ensure critical software development in delivering towards the convergence strategy forward.

Projects (Tax) l Lawyer

Company: Norton Rose Fulbright

Location: Washington DC

Posted Dec 30, 2024

Norton Rose Fulbright is seeking a tax associate with a strong interest in renewable energy and other aspects of the energy transition to work with its project finance group. The role involves supporting senior associates and partners who work with project developers, lenders, and investors on various projects. Employees are entitled to compensation commensurate with skill and experience, with a full-time base annual salary ranging between $260,000 and $235,000. The firm values professional growth and excellence, offering a comprehensive and competitive benefits package, including focus on wellbeing and inclusion, tailored growth and career development, global reach local impact, collaborative culture, world-class talent, commitment to innovation, and access to cutting-edge technology. The firm is an Equal Opportunity Affirmative Action Employer and complies with all applicable federal laws.

Reconciliation Specialist

Company: Hive Group LLC

Location: Washington DC

Posted Dec 30, 2024

Hive Group is seeking a Reconciliation Specialist with 4+ years of federal contracting experience to support and contract and compliance reporting for a private industry client. The ideal candidate should have a great attitude, keen eye for detail, and be willing to think outside the box in a fast-paced environment. Experience with government contracts and finance is highly desired. The position involves supporting postaward contract management, interface with corporate business functional teams, and ensuring compliance with all company and government regulations.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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