Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Sr. Manager, Partnerships & Alliances-Risk

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 24, 2024

Thomson Reuters is seeking a Senior Manager of Partnerships & Alliances to lead their dynamic team. The role involves defining OKRs, optimizing partner management, and collaborating with sales leaders. The ideal candidate should have extensive experience in partner management, a deep understanding of AI and software technology, and strong negotiation skills.

Human Capital Solutions Advisor (Sales Consultant)

Company: Helios HR

Location: Washington DC

Posted Dec 23, 2024

Helios HR is seeking a Human Capital Solutions Advisor Sales Consultant to drive sales and revenue growth by partnering with prospective clients and offering tailored HR and recruiting solutions. The role involves building relationships, understanding client needs, and presenting customized solutions. The position reports to the VP Sales & Operations and requires strong communication, negotiation, and presentation skills.

Director, Solutions Architect- Capital One Software (Remote)

Company: Capital One

Location: Washington DC

Posted Dec 23, 2024

The text describes a role for a Director Solutions Architect at Capital One Software, focusing on building cloud and data management tools, addressing data publishing, consumption, governance, and infrastructure management needs. The role involves customer relationship management, product consulting, and staying updated with new technologies. Capital One offers competitive benefits and is an equal opportunity employer.

WP Intelligence Membership Account Manager

Company: The Washington Post

Location: Washington, DC

Posted Dec 23, 2024

The Washington Post is hiring an experienced account executive to lead sales for a new premium membership tier targeting influential leaders and executives. The role involves developing a sales strategy, identifying potential clients, collaborating with editorial teams, managing client relationships, tracking performance, and offering competitive benefits. The ideal candidate should have a Bachelor's degree, 5-10 years of B2B sales experience, and a proven track record in selling high-end products to executive audiences.

Consulting Associate (Remote)

Company: M3USA

Location: Washington DC

Posted Dec 23, 2024

M3 USA is a healthcare innovation company offering digital solutions in pharmaceuticals and life sciences. They pride themselves on a dynamic and innovative work environment, providing a unique opportunity for individuals to contribute to global health advancements. The company is growing and hiring for a Consulting Associate position, which involves handson execution and delivery of analytical solutions, independent and collaborative work, and contributing to project recommendations. The ideal candidate should have a master's degree in a quantitative field, relevant work experience, and strong analytical skills.

Laboratory Assistant Travel Group

Company: Kaiser Permanente

Location: Silverdale, Washington

Posted Dec 23, 2024

The job involves performing various phases of laboratory testing procedures, including pre-analytic, analytic, and post-analytic phases. The role requires specimen processing, computer data entry, and customer service. Essential responsibilities include processing specimens for A, B, or C level complexity testing, participating in quality assurance procedures, and performing instrument maintenance. The position also involves test accessioning, information lookup, and result transcribing. Additional duties may include phlebotomy, C level testing, and performing EKGs. Basic qualifications include a high school diploma or GED, and a Medical Assistant Certificate or Phlebotomist Certificate within 6 months of hire. Basic Life Support certification is required within 3 months of hire. Preferred qualifications include recent completion of a phlebotomy program or recent phlebotomy and clinical laboratory experience.

Sr. ABAP Developer

Company: Spry Methods, Inc.

Location: Washington DC

Posted Dec 23, 2024

Spry Methods is seeking an Sr ABAP Developer to join their team in Chantilly VA. The position involves creating ABAP programs to meet customer requirements and perform custom code remediation in support of S4HANA upgrade. The minimum requirements include SAP ERP, SAP Advanced Business Application Programming ABAP, SAP Development, Full Life Cycle Development, and SAP Application Development. Ideally, the candidate should also have experience with S4 HANA Migration, S4 HANA SAP FIORI User Experience, and SAP S4HANA.

Teachers at USDA Child Development Center

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Dec 23, 2024

KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, offers a variety of early education and child care options. They emphasize building confidence in kids, families, and the future. The company values its teachers, center staff, and field leaders, providing them with a supportive environment and opportunities for career growth. Benefits include discounted child care, medical, dental, and vision coverage, mental health support, and more. KinderCare operates in over 2,000 sites across 40 states, committed to providing high-quality child care to all families.

A Facility in Washington Is Looking for a Locum Tenens Pulmonologist CPH# JOB-3007674

Company: CompHealth

Location: Tacoma, Washington

Posted Dec 23, 2024

CompHealth offers diverse locum tenens opportunities in Pulmonology in Tacoma, Washington. They provide expert guidance, negotiate better pay, arrange housing and travel, and handle credentialing. The role involves pulmonary function testing, ventilation management, and bronchoscopy with an average of 16 patients per day.

Supplier Manager

Company: Arrow Electronics, Inc.

Location: Washington DC

Posted Dec 23, 2024

The text describes a job description for a Supplier Program Manager at Arrow Electronics. The role involves building relationships with key decision makers at assigned suppliers, acting as a liaison between field selling groups and Corporate, and providing guidance to the field on large opportunities. The ideal candidate should have a minimum of 8 years of related experience and a 4-year degree or an advanced degree. The role requires in-depth knowledge and experience, problem-solving skills, and the ability to work independently. The company offers competitive financial compensation, a solid benefits package, and growth opportunities.

Fraud Domain Expert

Company: Socure

Location: Washington DC

Posted Dec 23, 2024

Socure is a world leader in digital identity verification and fraud prevention, offering innovative solutions to meet customer needs and regulatory demands. The company is seeking a Domain Expert to serve as a subject matter expert in specific domain areas and verticals, providing thought leadership, client consultation, sales and pre-sales support, product and solution development, and goto-market strategy and execution.

Account Manager, WP Intelligence

Company: The Washington Post

Location: Washington, DC

Posted Dec 23, 2024

The Washington Post is hiring an experienced account executive to lead sales for a new premium subscription offering targeting policy experts and executives. The role involves building and launching a high-end product, selling enterprise subscription services to corporates, and shaping the go-to-market strategy. The ideal candidate should have extensive B2B membership experience, a proven track record in selling to top-tier executive audiences, and strong strategic thinking skills.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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