Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Client Manager

Company: Symplicity Corporation

Location: Washington DC

Posted Dec 21, 2024

Symplicity is seeking a Client Manager to join their team. The SCM will work with functional areas to provide streamlined service to assigned schools and clients, increase product adoption, and develop clients' goals within the system. They will create and maintain systems knowledge, act as a product manager, and collaborate with clients to maximize their investment in Symplicity. The role involves driving new services delivery, identifying upsell and crosssell opportunities, and leading efforts to turn around at-risk clients.

Director, Ecological Sciences

Company: Department of Agriculture - Natural Resources Conservation Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This text describes a Senior Executive Service (SES) position in the USDA with a salary range of $186,855 - $198,537 per year. The position requires a background investigation and a 1-year probationary period. Applicants must provide evidence of executive leadership experience and submit narratives addressing the Executive Core Qualifications (ECQs). The ECQs cover leading change, leading people, results-driven, business acumen, and building coalitions. Mandatory Technical Qualifications (TQs) include experience in natural resources conservation practice standards, handbooks, training, policy formulation, and interagency collaboration. A degree in biological sciences, agriculture, natural resource management, chemistry, or related disciplines is required. The position offers comprehensive benefits and is an equal opportunity employer.

Product Manager- Accounting

Company: Momentus Technologies

Location: Washington DC

Posted Dec 20, 2024

Momentus Technologies is a leading event and venue management software company that provides innovative SaaS technology to customers worldwide. They are seeking a Product Manager to join their dynamic team and help build and launch innovative products. The ideal candidate should have a background in ERP product management and experience working with mid-market ERP systems.

IT Specialist (Instructional Technologist)

Company: Other Agencies and Independent Organizations - National Gallery of Art

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Instructional Technologist position involves utilizing technology skills to improve adult learning. The ideal candidate should have extensive expertise in technology integration, capable of creating innovative multimedia resources and designing both in-person and online courses that adhere to adult learning principles. The role requires U.S. citizenship, participation in the e-Verify program, and potential registration for Selective Service. The candidate must have at least one year of specialized experience in designing IT-based learning programs for adults, along with IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. A background investigation and satisfactory suitability determination are necessary. The position offers a comprehensive benefits package.

Government Sales Manager

Company: SpaceX

Location: Washington, DC

Posted Dec 21, 2024

SpaceX Government Sales is expanding its team to support the deployment of Starlink capabilities globally, targeting government connectivity initiatives for affordable, high-speed internet in rural and remote locations. The role involves setting sales strategy, pricing, and capturing Starlink sales in domestic and international markets. The ideal candidate should have a broad view of the global market, identify opportunities to close the digital divide, and develop comprehensive pricing and market analysis. They will work closely with various internal teams and engage with government officials to shape connectivity programs.

Conference and Event Planner

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job opportunity for a Conference and Event Planner at the Office of Financial Research (OFR). The role involves planning and executing conferences, meetings, and events, working closely with the Associate Director of Operational Support. The position is open to Status Candidates under Announcement 25-DO-210. Key requirements include U.S. citizenship or nationality, successful completion of a background investigation, and compliance with federal ethics laws. Specialized experience is required, including conducting research, arranging event meetings, auditing invoices, and planning programs. Education can be substituted for experience under certain conditions. The position offers a comprehensive benefits package, including health insurance, retirement program, and flexible work schedules.

IT Specialist (CUSTOMER SUPPORT)

Company: Department of the Navy - Immediate Office of the Chief of Naval Operations

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This is a public notice for anticipated vacancies through the Certain Personnel/Modified Direct Hire Authority. Interested applicants must follow the 'How to Apply' section, as applications won't be accepted via this flyer. There's no guarantee of actual vacancies being filled. The role requires US citizenship, suitability for federal employment, direct deposit participation, E-Verify, and security clearance. It's a Cyberspace Workforce position, Technical Support Specialist/Customer Service, at BASIC proficiency level. The position requires IT-related experience, attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience is needed for GS-11 and GS-09, with education serving as an alternative. The position offers telework, potential incentives, and a comprehensive benefits package.

Operations Research Analyst

Company: Department of Energy - National Nuclear Security Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job opening for an Operations Research Analyst position at a multi-disciplinary team supporting the NNSA Future-Years Nuclear Security Program (FYNSP). The role involves providing analytical support in areas such as cost, schedule, risk, portfolio, budgeting, decision-analysis, and data collection. The position is a Term appointment, not-to-exceed 2 years. Requirements include passing a pre-employment drug test, obtaining a Q level Security Clearance, being a U.S. citizen, and compliance with various government regulations. The ideal candidate should have at least one year of specialized experience in applying operations research concepts and possess competencies in cost benefit analysis, customer service, oral communication, team building, and technical competence.

Registered Nurse - Patient Aligned Care Team

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Port Angeles, Washington Port Angeles, Washington

Posted Dec 20, 2024

The Outpatient Staff Registered Nurse role involves collaborating with clients and interdisciplinary teams to achieve desired patient outcomes. Responsibilities include coordinating care, patient education, self-management, and customer satisfaction. Nursing care, medication administration, delegation, and procedures are performed according to established policies. Requirements include U.S. citizenship, passing a urinalysis test, Selective Service Registration (for males), a probationary period, background/security investigation, online onboarding, a pre-employment physical, and vaccination programs for influenza and COVID-19. Basic requirements include English proficiency, graduation from an approved nursing school, current nursing registration, and meeting specific grade determinations based on scope, education, and dimensions of practice. Preferred experience includes two years of RN experience in primary care, urgent medical care, or acute medical/surgical settings. Physical requirements involve heavy lifting, reaching, and standing, while environmental factors include working with hands in water and closely with others.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Dec 21, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state licensing requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, and well-being programs.

Customer Service Associate

Company: Walgreens

Location: Washington, DC

Posted Dec 20, 2024

The text describes a job role that involves delivering a distinctive and delightful customer experience. The responsibilities include engaging customers, resolving issues, and providing efficient checkout service. The role also involves maintaining store cleanliness, implementing asset protection procedures, and ensuring compliance with regulated product laws. The job requires fluency in English and a flexible schedule, including evenings and weekends. Preferred qualifications include prior retail experience and familiarity with Walgreens.

Account Manager - West

Company: Quantum Metric, Inc.

Location: Washington DC

Posted Dec 21, 2024

Quantum Metric is a remote-first company with a diverse and inclusive culture, offering coaching and training programs to empower employees. They have a strong focus on customer success, with an Account Manager role that involves strategic customer engagement, collaboration with Sales, and managing renewal and expansion goals. The company offers competitive compensation, benefits, and perks, including medical insurance, 401k with employer match, and unlimited PTO. Quantum Metric is a leader in Continuous Product Design, helping organizations understand the digital customer journey and prioritize based on customer needs.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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