Customer Satisfaction Jobs in Washington DC

40,680 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Specialty Development Executive, Washington, D.C.

Company: Labcorp

Location: Washington, DC

Posted Dec 20, 2024

Invitae, now part of Labcorp, is committed to making genetic information accessible and affordable for improved healthcare. They seek a Hereditary Cancer Specialty Development Sales Executive to sell their commercial products to hospitals, oncologists, surgeons, and genetic counselors in the Washington, D.C. area. The role involves meeting sales goals, building and executing business plans, cold calling, and attending professional events. Requirements include a bachelor's degree, 5+ years of sales experience, and industry knowledge. The position offers a base salary of $85,000 to $125,000, benefits, and potential bonuses.

HRIS Configuration Analyst

Company: U-Haul

Location: Washington DC

Posted Dec 20, 2024

The job posting is for a Human Resources Information Systems position at UHaul. The role involves working with business units to optimize Workday processes, having strong technical skills, and demonstrating teamwork, communication, and problem-solving abilities. The position is technical and requires previous configuration experience in Workday configuration. The company offers various benefits and wellness programs.

Accounts Receivable Specialist

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

The role of an Accounts Receivable Specialist involves collecting open invoices, resolving customer issues, and managing credit risk. The position requires an Associate's degree in accounting or relevant work experience. Addison Finance & Accounting offers competitive salaries, benefits, and potential permanent employment. Candidates receive professional development support and direct connections with hiring managers.

Accounts Receivable Specialist

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

A reputable organization is seeking an Accounts Receivable Specialist for a growth opportunity. The role involves calling on assigned accounts to collect open invoices, resolving customer issues, and forecasting credit risks. The ideal candidate should have a bachelor's degree in accounting or relevant work experience, and strong Excel skills. The company offers a positive work environment.

Executive Director of Brand Sales

Company: Resonate

Location: Washington DC

Posted Dec 20, 2024

Resonate is a company that uses AI solutions to provide cutting-edge data and software to marketers and advertisers. They have a unique platform that combines four data sources and 250 million adults to help identify, understand, and engage with highly targeted audiences. The company has pioneered a new way to uncover individual attributes that identify behaviors, values, beliefs, and motivations. Resonate currently has over 400+ agency clients and over 1000+ firms leveraging their capabilities. The company is looking for a sales representative to create and drive revenue within a specified territory or list of named accounts, maintain full ownership of their territory, and generate a high volume of quality meetings with viable prospects. The position requires a strong foundation of contacts and relationships with marketing decision-makers in two or more industry verticals, a successful sales track record, and superb solution and consultative sales skills.

Network Manager

Company: Skyepoint Decisions

Location: Washington, DC

Posted Dec 20, 2024

SkyePoint Decisions, a leading cybersecurity IT service provider, is seeking a Network Manager for a proposal effort. The role involves designing, implementing, managing, and troubleshooting network infrastructure for critical systems like JWICS, SIPR/NIPR, and cloud solutions. The position is key personnel on a contract, requiring a relevant Bachelor's degree, 10+ years of experience, DoD Directive 8570 certification, active TS with SCI eligibility, and U.S. citizenship. Preferred qualifications include DOS experience. SkyePoint offers great benefits, a flexible work environment, and a competitive salary.

Consulting Director, DFIR, Reactive Services (Unit 42) - Remote

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 20, 2024

Palo Alto Networks is a company that prioritizes protecting the digital way of life and shaping the future of cybersecurity. They offer various job opportunities, including consulting director positions, with competitive compensation packages.

Federal System Integrator Account Executive - (Remote Office - Washington, D.C. Area)

Company: Dynatrace

Location: Washington, DC

Posted Dec 20, 2024

The role is for a Federal System Integrator Account Executive responsible for prospecting, attaining, growing, and maintaining a specified territory within the Federal Government FSI customer base. Key responsibilities include developing a sustainable product sales pipeline, territory planning, reporting, and selling skills. The ideal candidate should have 7-15 years of enterprise software sales experience in the US Federal space, be results-oriented, and have expertise in Dynatrace software products and competitors. Familiarity with Federal programs and experience driving strategic program wins are also required. Dynatrace is recognized for its employer brand and internal culture, having won several awards. The company offers competitive compensation and benefits.

US Federal Government Account Executive - Defense & Intelligence

Company: Apple

Location: Washington, DC

Posted Dec 20, 2024

Apple is seeking a US Federal Government Account Executive to drive the adoption of the Apple ecosystem in their territory with industry and channel partners. The role involves understanding unique requirements of Federal customers, collaborating with Apple, customers, partners, and solutions providers, and developing account plans aligned with customer strategies. Minimum qualifications include 10+ years of consultative selling experience in business transformation solutions to US Federal Government Defense & Intelligence Agencies, strong collaboration and interpersonal skills, and excellent written and verbal communication skills. The base pay range for this role is between $134,100 and $201,700.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Dec 20, 2024

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and ensuring smooth store operations. The company emphasizes a human-centric approach to healthcare, focusing on personal, convenient, and affordable solutions. Upon successful completion of the training, trainees can be considered for Operations Supervisor or Shift Supervisor positions. The role requires deductive reasoning, analytical skills, and computer skills, with a flexible schedule including early mornings, overnight, and weekend shifts. The company offers a competitive pay range, comprehensive benefits, and various well-being programs.

Mobile Developer

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

A Mobile Developer on the Digital Solutions team is passionate about developing customer-oriented digital applications. They have experience in iOS and Android app development, working in a high-performing collaborative environment. The job involves providing design and technical consulting expertise, analyzing production problems, and implementing long-term solutions.

Senior Test Automation Developer (Engineer Software Quality 3) - 4246

Company: Alion Science and Technology

Location: Washington, DC

Posted Dec 20, 2024

HII's Technical Solutions Division is recruiting for a Senior Test Automation Developer in Fairfax, Virginia. The role involves developing, testing, and maintaining applications for USPS, participating in defining automation strategies, creating advanced test scripts, and providing software system testing support. The ideal candidate will have a Bachelor's degree or equivalent experience in a technical field, at least 5 years of experience in automated test development, and proficiency in Micro Focus's Unified Functional Testing (UFT) tool. Familiarity with Agile/Scrum methodologies, Microsoft C#, MS SQL, Micro Focus Performance Center, and Linux environment is preferred. The role requires strong problem-solving skills, excellent communication, and the ability to work in a high-quality, customer-service oriented environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages