Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Pharmacy Intern - Grad

Company: CVS Health

Location: Washington, DC

Posted Dec 20, 2024

CVS Health offers challenging opportunities for pharmacist interns to learn and grow professionally, contributing to better healthcare. As a Graduate Pharmacist Intern, you'll work under a licensed pharmacist, ensuring patient safety, and delivering exceptional care. Key responsibilities include leading with heart, supporting pharmacy staff, identifying business opportunities, and driving growth. Required qualifications include a PharmD degree, relevant work experience, and valid pharmacist intern/technician licensure. Preferred qualifications include immunization eligibility and proficiency in Microsoft Office Suite.

Senior Food Supervisor

Company: Sodexo

Location: Washington, DC

Posted Dec 20, 2024

Sodexo is seeking a Senior Food Supervisor for HOWARD UNIVERSITY HOSPITAL. The role involves overseeing food operations, ensuring a safe working environment, and facilitating employee training. The ideal candidate should have 2 or more years of related experience, be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment. Sodexo offers a flexible work environment, ongoing training, and comprehensive benefits including paid time off, medical, dental, vision, tuition reimbursement, and more. Sodexo values diversity and inclusion, fostering an environment where all employees are respected and valued.

Chief, Economic Policy Section

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The text outlines the mission and requirements for a Senior Executive Service (SES) position in the Antitrust Division of the Department of Justice. The role involves promoting competition by enforcing antitrust laws, litigation, and collaboration with various agencies. The position requires U.S. citizenship, a background investigation, TOP SECRET security clearance, and drug testing. The applicant must possess a degree in economics with specific course requirements or an equivalent combination of education and experience. The applicant must address Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs) in their application. The role offers a comprehensive benefits package as part of a federal career.

Cashier - Walter E. Washington Convention Center

Company: Aramark

Location: Washington, DC

Posted Dec 20, 2024

Aramark is seeking a Cashier with a positive attitude, excellent customer service skills, and cash handling experience. The role involves processing transactions, balancing cash, and maintaining a clean work environment. Benefits include competitive pay, comprehensive benefits, and opportunities for professional growth. The job may require physical demands and adherence to safety policies.

IAM Identity Defense Specialist

Company: Merrill

Location: Washington, DC

Posted Dec 20, 2024

Bank of America is hiring for an Identity & Access Management Specialist role in Global Information Security (GIS). The role involves mitigating incidents through monitoring of network account usage, authentication activities, and behaviors. The Specialist will be responsible for researching, designing, implementing, and supporting solutions to prevent and detect misuse of accounts. They will collaborate with experts, both in-country and in other regions, and partner with leaders from line of business organizations to triage security events and report on impacting security incidents. The role requires 3-5 years of cybersecurity or engineering experience, familiarity with identity management standards, and working knowledge of Splunk.

Industry Sales Specialist - Technology

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 20, 2024

Thomson Reuters is seeking an Industry Sales Specialist to enhance its presence and market growth in the Technology industry. The role involves maintaining deep knowledge of industry trends, challenges, and competitive landscape, partnering with enablement team to develop training programs, and collaborating with sales team to refine strategies. The ideal candidate should have a Bachelor's degree, 10+ years of broad business knowledge, and industry-specific knowledge of technology. They should possess excellent relationship management skills, a customer-centric mindset, and a growth mindset. Thomson Reuters offers comprehensive benefits, a culture of equality and diversity, and opportunities for learning and development.

Registered Nurse - Nurse Manager Primary Care

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Dec 20, 2024

The text describes a nursing position with the U.S. Department of Veterans Affairs (VA). The role involves providing direct patient care, coordinating care, and influencing care outcomes through collaboration and innovation. The position requires U.S. citizenship, passing a drug test, Selective Service Registration for eligible males, and a probationary period. The nurse must pass a physical examination and participate in vaccination programs for influenza and COVID-19. Qualifications include English proficiency, graduation from an approved nursing program, current nursing registration, and meeting specific scope, education, and dimension criteria for grade determination.

Regional Sales Manager, Mid-Size Law Firms

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 20, 2024

The Regional Sales Manager for the MLF Channel is tasked with leading a team to drive channel revenue growth through customer acquisition, upselling, and retention. Key responsibilities include maintaining fully staffed territories, hiring qualified employees, coaching and training Senior Sales Executives, and managing regional territories effectively. The ideal candidate should have a four-year degree, 5-7 years of sales experience, preferably in the legal market, and excellent leadership, coaching, and communication skills. Thomson Reuters offers a comprehensive benefits package, including wellbeing, culture, learning & development, social impact, and purpose-driven work.

AI Deployment - Project Lead

Company: Galorath Incorporated

Location: Washington DC

Posted Dec 20, 2024

The Project Lead is responsible for the successful delivery of the AI platform deployment consulting engagement. They will manage all aspects of the project lifecycle, from initiation and planning through deployment and training, with a focus on meeting client objectives and ensuring alignment between technical and business goals. The role emphasizes the strategic implementation of AI technologies to transform business operations and achieve measurable improvements.

Chief Data and Artificial Intelligence Officer

Company: Department of Homeland Security - DHS Headquarters

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Chief Data and Artificial Intelligence Officer position is available within the U.S. Department of Homeland Security (DHS), Office of Intelligence and Analysis (I&A). The role requires U.S. citizenship, a TS/SCI security clearance, and pre-employment drug testing. Applicants must demonstrate senior-level experience in leading large organizations, data or IT management, advanced analytical techniques, and coalition building. They must also meet IT-related experience demonstrating four key competencies. The position offers a comprehensive benefits package and is part of a drug-free workplace commitment.

Polish Geospatial Linguist (TS/SCI Required)

Company: Leidos

Location: Washington, DC

Posted Dec 20, 2024

Leidos is seeking a Polish Toponymist with active TS/SCI and proficiency in Polish (ILR 2/2) to work remotely in the Washington D.C. Metro Area. The role involves maintaining the Geographic Names Database (GNDB) and using GIS software like ArcGIS Pro and QGIS. The candidate must be local to Northern Virginia, as they will need to work in a Leidos building initially and attend in-person meetings. The position offers a competitive pay range of $57,850.00 - $104,575.00.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Dec 20, 2024

CVS Health emphasizes a purpose-driven culture, focusing on human-centric health care. They seek Retail Store Associates to deliver exceptional customer service, excel in a high-impact role, and contribute to transforming their culture. The position involves cashier duties, stock management, and supporting various departments. CVS Health offers competitive pay, comprehensive benefits, and opportunities for career growth.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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