Customer Satisfaction Jobs in Washington DC

40,680 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Part Time - 20 Hour - Associate Banker - McPherson Square- Washington DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Dec 20, 2024

The job posting for an Associate Banker- Market Expansion in Branch Banking emphasizes a strong commitment to customer and employee care, diversity, and inclusion. The role involves delivering exceptional customer experiences, building long-lasting relationships, and providing tailored financial advice. Key responsibilities include managing branch operations, cash devices, and client meetings, as well as educating clients on technology self-service options. The ideal candidate should have 6+ months of customer service experience, strong interpersonal skills, and a desire to influence and connect customers to technology. The company, Chase, is a leading financial services firm offering competitive total rewards and benefits, valuing diversity and inclusion.

Outside Sales Representative

Company: Lee Company

Location: Washington, DC

Posted Dec 20, 2024

AmeriPro Roofing is hiring Outside Sales Representatives in Maryland. The role involves educating homeowners about storm damage benefits for roofing, siding, and gutter projects. The company offers competitive compensation, including draw against commission, commission on approved sales, vehicle allowance, and full insurance benefits. Key responsibilities include prospecting, qualifying, and closing sales, conducting property inspections, and managing relationships with homeowners. Qualifications include 2+ years of full-cycle sales experience, reliable vehicle, excellent communication skills, and a valid driver's license.

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Dec 20, 2024

Labcorp is seeking a Phlebotomist for a client office in Washington, DC. The role involves providing exceptional customer service, performing skilled specimen collections, and opportunities for growth. The position offers a pay range of $16.00 - $26.00 per hour and comprehensive benefits. Responsibilities include blood collections, specimen processing, and maintaining patient information logs. Requirements include phlebotomy certification, 2 years of experience preferred, and strong communication skills.

Business Development Associate

Company: EVERFI

Location: Washington, DC

Posted Dec 20, 2024

EVERFI, a technology company founded in 2008, focuses on social impact through education, addressing issues like financial wellness and mental health. The company has reached over 41 million learners globally and has received recognition from Fast Company and Fortune Magazine. EVERFI is backed by prominent investors including Jeff Bezos and Eric Schmidt. The Business Development Associate role supports the Enterprise Revenue Team to maximize new logo acquisition and upsell to current customers, facilitating sales processes and contributing to EVERFI's revenue goals.

RVP, Agentforce + Data Cloud - Public Sector

Company: Salesforce

Location: Washington, DC

Posted Dec 20, 2024

Salesforce is seeking a dynamic and visionary Regional Vice President of Sales to lead the Agentforce sales team. The role involves driving long-term growth, fostering client relationships, and leveraging AI-driven technology. The ideal candidate should have a strong technical background, deep expertise in AI solutions, and a history of building high-performance sales teams.

Supervisory General Engineer

Company: Department of Homeland Security - U.S. Coast Guard

Location: Seattle, Washington Seattle, Washington

Posted Dec 20, 2024

This job posting is for a position in the U.S. Coast Guard, Shore Infrastructure Logistics Command (SILC) in Seattle, WA. The role requires U.S. citizenship or nationality, registration or exemption from the Selective Service, and successful completion of a background investigation. The position mandates a professional engineering degree or equivalent experience, with specialized experience required for GS-13. Key skills include attention to detail, customer service, oral communication, and problem-solving. The role offers comprehensive federal benefits and encourages applications from persons with disabilities and disabled veterans.

Client Service Associate

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

A growing company, recognized by Forbes, is hiring Client Service Associates in Mclean. The role involves resolving client inquiries via phone, email, and live chat, setting up client accounts, ensuring compliance, and handling sensitive information. The position offers a catered lunch twice a week, a collaborative office environment, and a pay starting at $17/hr with potential increases. There's an opportunity to become a permanent team member after a 30-day evaluation.

Class A Associate Driver

Company: Coca-Cola

Location: Washington, DC

Posted Dec 20, 2024

The job posting is for a full-time position as a delivery driver in Washington, DC, offering a pay rate of $28.00 per hour, full benefits, and 401k with employer match. The role involves operating company equipment safely, delivering products to customers, and providing excellent customer service. After six months, career advancement opportunities are available.

Senior Sales Executive, Mid-Law (NJ & PA)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 20, 2024

Thomson Reuters is seeking a Senior Sales Executive for a Medium Law Firm, responsible for selling WestLaw, Practical Law, CoCouncil, and other products. The role involves driving results, closing deals, managing relationships, and possessing product knowledge. The ideal candidate should have 5+ years of sales experience, a college degree, and knowledge of the legal industry. Benefits include comprehensive wellbeing programs, a culture of equality and inclusion, learning opportunities, social impact initiatives, and purpose-driven work. The role offers a competitive salary range of $182,000 - $338,000, depending on location and experience.

Information Technology Specialist, CG-2210-12 (FPL: CG-13)

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a position in the Legal Division's Legal Information Technology Unit, responsible for providing comprehensive IT services. The role requires U.S. citizenship, a minimum background investigation, and specialized experience in delivering IT solutions using project management methodologies. Essential competencies include attention to detail, customer service, oral communication, and problem-solving skills. The position may involve a probationary period and two days of in-office work per week. Benefits include a comprehensive package, some of which are competitive in both private and public sectors.

School Nutrition Manager 3 (Registered Dietitian)

Company: Sodexo

Location: Washington, DC

Posted Dec 20, 2024

SodexoMAGIC, a joint venture by Sodexo and Magic Johnson Enterprises, is seeking a School Nutrition Manager (Registered Dietitian) for DC Public Schools. The role involves managing daily nutrition services, ensuring client satisfaction, implementing quality improvements, managing budgets, and maintaining compliance with regulations. The successful candidate must be a Registered Dietitian licensed in DC, with K-12 experience preferred and strong leadership skills. Sodexo offers a comprehensive benefits package and is committed to diversity and inclusion.

Information Technology Specialist (Data Management), CG-2210-13 (FPL: CG-14)

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a position in the Legal Division's Legal Information Technology Unit, responsible for providing IT services. The role requires U.S. citizenship, a background investigation, and completion of a confidential financial disclosure. Specialized experience is needed in safeguarding data, designing data visualizations, and using project management methodologies. IT-related experience is also required, demonstrating skills in attention to detail, customer service, oral communication, and problem-solving. Eligibility for ICTAP is possible with a score of 80 or higher. The selected candidate will report to their duty station two days a week and may undergo a probationary period. A comprehensive benefits package is offered.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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