Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Inventory Specialist

Company: Walgreens

Location: Washington, DC

Posted Dec 20, 2024

The role involves executing, monitoring, and training inventory best practices for the entire store, including both front end and pharmacy. Key responsibilities include supporting pharmacy inventory management activities, championing On-Shelf Availability, and ensuring accuracy of planograms. The individual is also responsible for reviewing and coordinating the proper use of reports and system applications, and executing front end and pharmacy asset protection techniques. Customer experience is a focus, with the role requiring engagement with customers, resolving issues, and modeling customer service best practices. Operations involve executing and coaching team members on warehouse and vendor inventory management processes, and completing pricing activities. The role also includes maintaining accurate inventory counts, ensuring inventory compliance with state and local laws, and assisting in the maintenance of inventory records. Basic qualifications include one year of prior retail work experience with knowledge, fluency in English, and a willingness to work flexible hours.

Customer Service Associate ( Client Management)

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

A fast-growing company, previously a startup, is hiring Client Service Associates in Mclean. The role involves resolving client inquiries through various channels, assisting with account setup, and handling sensitive information. The company offers a collaborative office environment, catered lunch twice weekly, and a starting pay of $17/hr with potential increases. Permanent employment is possible after a 3-4 month evaluation period.

Overnight Quality Control Clerk - Amtrak

Company: Aramark

Location: Washington, DC

Posted Dec 20, 2024

The QC/WIMS Clerk role involves processing transactions and conducting Quality Assurance for inbound/outbound product orders, including TPS services. The position offers a competitive hourly rate ranging from $21.00 - $21.00, with potential for adjustments based on skills, qualifications, and market factors. Aramark provides comprehensive benefits, including medical, dental, vision, retirement savings plans, and paid days off. Key responsibilities include data entry in WIMS, conducting QA audits, problem-solving, and maintaining files. The role requires excellent communication skills, computer literacy, and the ability to work in a fast-paced environment. A valid driver's license and flexibility for rotating schedules are also required.

Relationship Banker - Ward 7/8 - Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Dec 20, 2024

The job posting is for a Relationship Banker position in Branch Banking at Chase. The role involves delivering exceptional customer service, building relationships, and providing financial solutions to customers. The ideal candidate should have 1+ year of experience in retail banking sales, excellent communication skills, and the ability to work branch hours including weekends and evenings. The position requires licenses such as SIE, FINRA Series 6/7, state registration, and Life licenses. Chase offers a competitive total rewards package, comprehensive benefits, and a diverse and inclusive work environment.

Field Service Technician I

Company: Leidos

Location: Washington, DC

Posted Dec 20, 2024

Leidos' Security Enterprise Solutions (SES) Operation offers comprehensive security solutions for aviation, ports, borders, and critical infrastructure globally. With over 24,000 products deployed in 120 countries, SES is divided into three divisions: Aviation Solutions, Ports & Borders, and Global Services. The role involves customer support activities, installation, modification, and repair of complex equipment, and on-site testing. Basic qualifications include related trade experience, computer literacy, and 2 years of electrical/electronic systems troubleshooting experience. Preferred qualifications include excellent organizational skills, customer service abilities, and physical strength for handling heavy equipment. The salary range is $65,000 to $70,000.

Accounts Receivable / Collections Specialist

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

The Accounts Receivable Specialist role involves calling on assigned accounts to collect open invoices, resolving customer issues, and monitoring aging and adjustments. The role requires an Associate's degree in accounting or relevant work experience. Addison Finance & Accounting offers competitive salaries, benefits, bonuses, and potential for permanent employment. Candidates should apply directly or email [email protected].

Inside Sales Representative - Work From Home (Washington, DC)

Company: HomeAdvisor

Location: Washington, DC

Posted Dec 20, 2024

HomeAdvisor, a top workplace, offers homeowners tools for home improvement projects and helps service professionals grow their businesses through advertising and lead generation. Post-merger with Angie's List, it forms ANGI HomeServices Inc. HomeAdvisor Sales provides a supportive team environment with incentives like team outings and competitions. The Inside Sales Representative role involves a training program, cold calling, selling HomeAdvisor as a marketing solution, and meeting sales targets. Benefits include a base salary, uncapped commission, health coverage, and retirement plan.

Solutions Consultant Manager - Intel (Pre-Sales)

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 20, 2024

Palo Alto Networks is seeking a Solutions Consultant Manager to lead a team in providing technical guidance and solution development to customers, aiming to protect them from advanced cyber threats. The role involves recruiting and mentoring team members, driving platformization efforts, and collaborating with various teams to ensure customer success. The ideal candidate should have a TS/SCI clearance, experience as a pre-sales System Engineer Manager, and industry knowledge of security product market trends. The company values diversity, innovation, and commitment to its mission of being the cybersecurity partner of choice.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Dec 20, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state licensing requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, and well-being programs.

70182-LP Customer Service Associate II

Company: The TJX Companies, Inc.

Location: Washington, DC

Posted Dec 20, 2024

Marshalls, a retail store, is seeking a Loss Prevention Officer. The role involves acting as a visual deterrent to prevent potential loss, greeting customers, and reporting suspicious behavior. The company culture is described as supportive, exciting, and embracing change. Benefits include a discount, 401(k) contributions, and various insurances. The starting pay range is $17.50 to $18.50 per hour.

Enterprise Sales Manager

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 20, 2024

Thomson Reuters is seeking a strategic and results-driven Regional Sales Manager to lead a growing account executive team and drive revenue growth. The ideal candidate should have a proven track record in managing a field sales team, growing a portfolio of accounts, and exceeding sales targets. They should possess strong customer-centric leadership skills, excellent communication, negotiation, and team management abilities. The role involves leading a team of enterprise account executives, developing and implementing account management strategies, and collaborating with cross-functional teams. The candidate should have a minimum of 5 years of experience in people management, a Bachelor's degree, and preferably a Master's degree. Strong industry knowledge, analytical skills, and a results-driven approach are essential. Thomson Reuters offers a comprehensive benefits package, including wellbeing, culture, learning & development, social impact, and purpose-driven work.

Outside Sales Reps Hiring Immediately

Company: Lee Company

Location: Washington, DC

Posted Dec 20, 2024

AmeriPro Roofing, a leading residential roofing contractor, is hiring Outside Sales Representatives in Maryland. These representatives educate homeowners about storm damage entitlements for roofing, siding, and gutter projects. AmeriPro stands out due to its fully staffed departments, allowing reps more time for sales. The company offers competitive compensation including draw against commission, commission on approved sales, vehicle allowance, quarterly bonuses, full insurance benefits, and a 401K with employer match. Responsibilities include prospecting, qualifying, and closing sales, managing territories, inspecting properties for damage, and educating customers. Qualifications include 2+ years sales experience, reliable vehicle, strong communication skills, and ability to work independently.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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