Customer Satisfaction Jobs in Washington DC

40,680 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Assistant General Counsel for Enforcement

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This announcement outlines the requirements for a permanent position in the Senior Executive Service (SES). Applicants must submit a complete application package, including required documents, or their application will be deemed incomplete. The position requires U.S. citizenship, completion of a public financial disclosure report, a one-year probationary period, Selective Service registration for eligible males, and E-Verify employment verification. Mandatory Technical Qualifications (MTQs) must be addressed in a separate document, focusing on litigation, investigations, and regulatory program experience. A law degree from an ABA-accredited school is the minimum education requirement. The U.S. Department of Energy fosters a diverse and inclusive workplace and is an Equal Opportunity Employer.

Associate Store Director, Washington, DC

Company: Glossier

Location: Washington, DC

Posted Dec 20, 2024

Glossier is seeking an Assistant Store Director with 3+ years of retail or hospitality leadership experience. The role involves driving a people-first culture, coaching and developing a team, and ensuring exceptional customer experiences. Key responsibilities include team leadership, customer experience leadership, and business leadership. The ideal candidate will have a proven track record in growing teams, promoting inclusivity, and delivering results. Glossier offers a competitive compensation package and requires full vaccination against COVID-19. The company is committed to equal employment opportunities.

IT Customer Support

Company: Leidos

Location: Washington, DC

Posted Dec 20, 2024

Leidos is offering an exciting IT Customer Support Associate opportunity in Washington, D.C. The role involves supporting customers in a deskside environment, resolving issues, and escalating when necessary. The ideal candidate should have 2+ years of relevant experience, familiarity with Microsoft Office Suite, and the ability to obtain ITIL v4 and A+ certification. A Bachelor's degree in Computer Science or an IT related field is preferred. The position offers a pay range of $65K-$75K.

Senior Engagement Specialist

Company: The Washington Post

Location: Washington, DC

Posted Dec 20, 2024

The Washington Post is hiring a Sr. Engagement Specialist for its subscriptions marketing team. The role involves maximizing subscriber engagement, driving product adoption, and enhancing subscriber retention. The successful candidate will collaborate with cross-functional teams, develop personalized experiences, and execute comprehensive engagement strategies. Responsibilities include managing onsite, app, email, and paid media campaigns, overseeing subscriber journeys, and collaborating with analytics to track key performance indicators. Requirements include 3-4 years of experience in digital marketing, strong analytical skills, and proficiency in data tracking tools. The Washington Post offers competitive compensation and benefits, with a salary range of $74,000 - $111,000 annually.

Pilates Instructors, Washington DC

Company: Equinox

Location: Washington, DC

Posted Dec 20, 2024

Equinox Group, a collective of influential lifestyle brands including Equinox, Blink, Pure Yoga, SoulCycle, Equinox Hotels, and Equinox Media, is seeking a high-performing Pilates Instructor. The role involves developing comprehensive Pilates training programs, conducting client assessments, instructing various session types, and collaborating with other departments. The company values a high-performance lifestyle, career advancement, and offers competitive benefits, discounts, and opportunities for growth. The ideal candidate should have a comprehensive Pilates teacher training, excellent customer service skills, and physical abilities for spotting and correcting clients.

Senior Analyst, Tax Research and Content

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 20, 2024

The Senior Tax Analyst, Indirect Tax role at Thomson Reuters involves research, configuration, and maintenance of ONESOURCE™ applications to ensure compliance with tax rules. Responsibilities include representing Tax Research & Content as an expert, developing training materials, researching tax laws, modeling new tax regimes, testing content accuracy, and resolving client issues. The ideal candidate should have 5-7 years of tax experience, 2+ years in tax calculation software, superior communication skills, and the ability to work independently.

Branch Manager

Company: PNC

Location: Washington, DC

Posted Dec 20, 2024

PNC is seeking a Branch Manager for its Retail Branch organization in Washington DC. The role involves leading branch performance, driving revenue and customer loyalty, and creating a differentiated customer experience. The manager will also be responsible for risk management, compliance, and team development. PNC values a customer-focused approach, risk management, and inclusive workplace culture. The position requires 3+ years of related experience and offers a base salary of $74,000.00 - $112,450.00, along with comprehensive benefits.

Deputy Assistant Inspector General for Inspections, Intelligence Oversight, and Special Projects

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Department of Energy's Office of Inspector General in Washington, DC is seeking a Deputy Assistant Inspector General for the Office of Inspections, Intelligence Oversight, and Special Projects. The role involves supporting the DOE's mission through audits, inspections, and investigations. Requirements include U.S. citizenship, E-Verify, background check, security clearance, drug testing, and registration for Selective Service. Applicants must demonstrate all Executive Core Qualifications and Professional/Technical Qualifications, providing detailed narratives for each. The position offers comprehensive federal benefits.

Senior Manager, Enterprise Solution Architect

Company: ServiceNow

Location: Washington, DC / Remote

Posted Dec 20, 2024

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Senior Manager, Enterprise Architecture. The role involves leading a team of executive architects, facilitating engagements with customers, and driving tangible outcomes. The ideal candidate should have a customer-centric mindset, extensive experience in Enterprise Architecture, and a proven track record in influencing senior technology leaders. The position offers a competitive compensation package and opportunities for growth in a high-growth, fast-paced environment.

Attorney Advisor (Regulatory Affairs)

Company: Department of Transportation - Pipeline and Hazardous Materials Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for an Attorney-Advisor for Regulatory Affairs Law/Office of Chief Counsel. The role involves providing legal assistance on matters related to PHMSA's regulatory activities under the supervision of senior legal officials. The position requires U.S. citizenship, active bar membership, and submission of application and resume by a specific deadline. It's an Excepted Service position with conditions including Selective Service registration for eligible males, a potential two-year trial period, and adherence to ethical standards. Telework eligibility, PCS/Relocation/Recruitment authorization, and specific KSAs are also outlined. A J.D. and active bar membership are mandatory for GS-11, with additional experience required for higher grades.

District Manager - Hotel & Conference Centers

Company: Aramark

Location: Washington, DC

Posted Dec 20, 2024

The role of District Manager involves overseeing a portfolio of hotel and conference centers in the Southeast region, generating $30-50M+ in revenue. Key responsibilities include providing vision, planning, and control, executing the General Management program, and focusing on growth, cost, and productivity. Success is measured by revenue growth, EBIT, margin, consumer satisfaction, client loyalty, and employee engagement. The position requires frequent travel and a salary range of $145,000 to $150,000, with potential for additional compensation. Qualifications include 5-10 years of leadership experience with P&L responsibility, strong talent development skills, and a bachelor's degree.

Relationship Executive, Startup Banking, Middle Market Banking, Executive Director

Company: JPMorgan Chase

Location: Washington, DC

Posted Dec 20, 2024

The job posting is for a Relationship Executive role in J.P. Morgan's Commercial Bank, specifically in the Middle Market Banking & Specialized Industries (MMBSI) group, focusing on Innovation Economy and Startup Banking. The role involves building and retaining profitable relationships with innovative companies, developing new business, and delivering the entire firm's solutions. The ideal candidate should have 8+ years of related experience, strong commercial banking knowledge, excellent sales and business development skills, and a passion for innovation and entrepreneurship. The company offers competitive total rewards, comprehensive benefits, and a diverse and inclusive work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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