Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Class A Delivery Lead

Company: Coca-Cola

Location: Washington, DC

Posted Dec 20, 2024

The job posting is for a full-time, early morning position in Washington D.C. offering a competitive hourly rate of $32.00. The role includes operating company equipment, delivering products to customers, and providing excellent customer service. Benefits include medical, dental, vision, vacation pay, paid holidays, 401k with employer match, and career advancement opportunities after 6 months of employment. The company has been certified as a Great Place to Work in 2023.

Sr Clinical Research Associate (CRA)/Principal CRA - East - Cell or Gene Therapy

Company: Thermo Fisher Scientific

Location: Washington, DC

Posted Dec 20, 2024

Thermo Fisher Scientific is seeking experienced onsite traveling CRAs with cell or gene therapy monitoring experience. The role involves performing and coordinating all aspects of clinical monitoring and site management, including remote and on-site visits, data accuracy checks, and investigational product assessments. The CRA will also ensure protocol and regulatory compliance, manage required documentation, and maintain regular contact with investigative sites. The position offers a competitive salary range, comprehensive benefits, and opportunities for career growth within the PPD clinical research portfolio. The ideal candidate will have a Bachelor's degree in a life science field or equivalent, along with proven clinical monitoring skills, medical/therapeutic area knowledge, and strong communication abilities.

Customer Service Associate

Company: Walgreens

Location: Fort Washington, PA

Posted Dec 20, 2024

Walgreens customer service job description: provides courteous, fair, friendly, and efficient checkout service, engages customers and patients, resolves issues, and shares best practices.

Help Desk Support Specialist

Company: Leidos

Location: Washington, DC

Posted Dec 20, 2024

Leidos is hiring a Help Desk Support Specialist to work in the National Security Sector at the Pentagon. The role involves providing IT support services, including incident resolution and system performance management. The position requires an active Top Secret security clearance and 5+ years of related technical support experience.

IT Specialist (DATA MANAGEMENT/INFORMATION SECURITY) - Direct Hire Authority

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This is a public notice for a Direct Hire Authority position in the Office of Consular Systems and Technology, Bureau of Consular Affairs, U.S. Department of State. The role requires U.S. citizenship, a Top Secret security clearance, and successful completion of E-Verify. Applicants must have IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. They must also have at least one year of specialized experience equivalent to the GS-13 level in the Federal service. Qualifications include experience with project management, automated solutions, Cybersecurity capabilities, and managing the cybersecurity posture of Federal Information Security Modernization Act (FISMA) systems.

Applications Engineer

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 20, 2024

BAE Systems is seeking a flexible and self-motivated candidate to work on the development of advanced electronics for military and civilian applications. The ideal candidate will have experience in desktop virtual server and cloud-based applications and services. The role involves customer interactions, software demonstrations, training material development, and sales marketing testing. The candidate will also work with a software team, product managers, and customers to develop, configure, and integrate GXP applications. The position requires strong communication skills, problem-solving abilities, and the ability to work independently and in a dynamic environment.

Federal Solutions Architect & Enablement Lead

Company: Virtru

Location: Washington DC

Posted Dec 20, 2024

Virtru is a leading data protection provider that is committed to changing the rules for data privacy. They offer end-to-end encryption for various data sharing platforms and have a market-leading portfolio of data encryption and privacy enhancing applications. The company values respect for people and data, and their motto is 'Respect the people, Respect the data.' They offer federal solutions and enablement services, with a focus on customer enablement, training, and support. Virtru is dedicated to creating an inclusive workplace and fostering diversity, equity, and inclusion.

Solutions Consultant - US Army Tactical

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 20, 2024

Palo Alto Networks is a cybersecurity company dedicated to protecting the digital way of life. They are committed to innovation, challenging the status quo, and fostering a culture of disruptive innovation and collaboration. The Solutions Consultant role involves providing technical leadership, defining solutions for customers' security transformation, and driving sales quotas. The company values diversity, offers comprehensive benefits, and is an equal opportunity employer.

Pharmacy Intern

Company: CVS Health

Location: Fort Washington, PA

Posted Dec 20, 2024

CVS Health is offering a 3rd year pharmacy intern role with significant responsibilities, including ensuring patient safety, managing pharmacy operations, and leading with empathy. The role requires strong communication skills, immunization eligibility is preferred, and proficiency in Microsoft Office Suite. The company is committed to improving health care and values fresh ideas and unique contributions.

JR-202416698 Principal Software Engineer, AI Platform (Data)

Company: General Motors

Location: Washington, DC

Posted Dec 20, 2024

General Motors is seeking a technical expert to join their team and lead efforts in designing and implementing robust data ingestion, access, management, and processing systems. The role involves architecting a modern system for ingesting and indexing vehicle data, developing an access abstraction layer, ensuring system scalability, reliability, and performance, and automating ETL processes. The ideal candidate should have a Bachelor's degree in Computer Science or related field, 8+ years of experience in designing scalable data platforms, proficiency in Python, Java, or C++, and hands-on experience with big data technologies and cloud platforms. The role is hybrid, requiring the candidate to report to Mountain View three times a week. The compensation range is $225,000 to $334,800.

Call Center Representative: Member Service

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

A HireStrategy/Addison Group client is looking for an experienced Call Center representative to support their Member Services department in a high volume call center in Alexandria, Virginia. This is a great opportunity to work with a well-regarded company in a fast paced and fun environment! The job requires handling inbound and outbound calls, providing technical troubleshooting, and promoting the client's products via outbound calls.

Lead Software Engineer, Full Stack - Shopping (Remote)

Company: Capital One

Location: Washington DC

Posted Dec 20, 2024

The job posting is for a Lead Software Engineer Full Stack position at Capital One, US Remote. The role involves leading a portfolio of technology projects, managing a team of developers, and working on identification and network integration. The ideal candidate should have experience in distributed microservices and full stack systems, and be passionate about staying on top of tech trends. The role offers a competitive salary, benefits, and the opportunity for performance-based incentive compensation.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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