Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Classified Linux Administrator

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 15, 2024

The Aerospace Corporation is seeking a Classified Linux Administrator Site Reliability Engineer Staff III to perform operations and maintenance of multiuser computer systems in a classified environment, supporting rocket scientists with scientific and engineering analyses for critical national space assets. The role requires strong enterprise Linux expertise, programming/scripting skills, and experience with system security hardening and accreditation. The position is located in Chantilly, VA and requires a TSSCI security clearance and US citizenship.

MRI Technologist - Bellevue - FT/Evening

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Dec 15, 2024

The job involves providing high-quality patient imaging, specifically MRI, in accordance with physicians' orders. The role encompasses ensuring patient safety, maintaining equipment, and adhering to safety standards. Key responsibilities include performing quality images, developing films, evaluating images for technical quality, and providing patient education. The role also involves customer service, maintaining patient and employee safety, and general behavior expectations such as punctuality and teamwork. Basic qualifications include a high school diploma, certification as a Radiologic Technologist, and Basic Life Support certification. Preferred qualifications include MRI experience and experience with cross-sectional anatomy.

Strategic Communications and Policy Analyst

Company: Prestige Development Group

Location: Washington DC

Posted Dec 16, 2024

VPD Government Solutions is seeking a Strategic Communications and Policy Analyst to support US Customs and Border Protection's CBP Field Operations Facilities. The position involves developing various communications deliverables, providing communication outreach, and managing communications and stakeholder outreach plans. The required qualifications include a Bachelor's degree in communications or related field and 10+ years of relevant experience in management consulting, communications, and policy activities.

Sales Engineer - Federal

Company: WalkMe

Location: Washington DC

Posted Dec 15, 2024

WalkMe is a pioneer in the Digital Adoption Platform (DAP) domain, empowering business leaders to leverage technology effectively. The company seeks a Sales Engineer to support the Account Executive, develop technical relationships, and communicate WalkMe's value to customers. The role requires extensive experience in SaaS sales, Federal Acquisition processes, and working with CRM systems like SFDC. WalkMe is committed to fostering an inclusive culture and offers flexible work arrangements, professional development, and comprehensive health care coverage.

Principal Product Manager

Company: GEICO

Location: Washington DC

Posted Dec 15, 2024

GEICO is looking for a skilled individual to join their growing product team in a collaborative leadership role. The ideal candidate should have experience in managing large programs, be highly technical, and drive the sales experience. They should be a committed and energetic individual with excellent coaching and mentoring skills. The role involves working across stakeholders in technology, business, product management, and design to build and execute a best-in-class sales experience.

2025 Space Object Custody and Risk Analyst

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 15, 2024

The Aerospace Corporation is seeking a Space Object Custody and Risk Analyst to provide technical capabilities to support customers and address challenges in space situational awareness and space traffic management. The role involves contributing to various projects, supporting real-time operations, conducting technical deep dives, and developing timely and accurate reports. The company offers a competitive compensation package, comprehensive benefits, and a commitment to leadership development.

Systems Integrator L1-6

Company: Core One

Location: Washington DC

Posted Dec 15, 2024

Core One is seeking a Systems Integrator L16 to support their IC program. The position requires a TSSCI w Poly clearance and a minimum of 3 years of specialized experience. The company offers a competitive total compensation package and values exceptional performance. Core One is an Equal Opportunity Employer.

Business Development Analyst

Company: BLN24

Location: Washington DC

Posted Dec 15, 2024

BLN24 is a winning digital creative agency supporting the US Federal Government. They seek a skilled New Business Development Analyst to join their team, responsible for identifying growth opportunities, creating strategies, and supporting proposal and capture processes. The role requires strong communication skills, problem-solving abilities, and experience in new business development. BLN24 offers competitive benefits, a flexible work environment, and a focus on employee well-being.

Senior Lead Software Engineer, Back End (Enterprise Platforms Technology)

Company: Capital One

Location: Washington DC

Posted Dec 16, 2024

Capital One is seeking a Senior Lead Software Engineer for their Back End Enterprise Platforms Technology team. The role involves leading a portfolio of technology projects, collaborating with digital product managers, and utilizing various programming languages and tools. The ideal candidate should have at least 6 years of professional software engineering experience and a bachelor's degree.

BIM Specialist - Secret Clearance

Company: Procon Consulting

Location: Washington DC

Posted Dec 16, 2024

Procon Consulting LLC is seeking a talented and detail-oriented BIM Specialist with experience in the Design and Construction Industry. The BIM Specialist will be responsible for managing and executing daily processes of developing and maintaining Revit and AutoCAD in the office, client site, and construction site. They will serve as the main point of contact for designers and modelers for Revit and AutoCAD related items, and be accountable for delivering successful integration of design, construction, operations, and automation workflows.

Senior Software Engineer, Back End (GoLang)

Company: Capital One

Location: Washington DC

Posted Dec 16, 2024

Capital One is seeking a Senior Software Engineer with experience in Back End development using GoLang to play a key role in the transformation of their credit card application space. The role involves modernization efforts, building new features on the backend application platform, and focusing on scalability, performance, and configurability. The modernization effort will involve technologies like Golang and AWS native services. The ideal candidate should have experience in Agile teams, staying on top of tech trends, and delivering robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment.

Chapter Relations Specialist

Company: Association for Talent Development (ATD)

Location: Washington DC

Posted Dec 16, 2024

The Association for Talent Development (ATD) is seeking a Chapter Services Specialist to provide operational and strategic guidance to local chapters, develop resources to address content and skills gaps, audit chapter-related data, and promote ATD initiatives. The role requires a Bachelor's degree or relevant work experience, minimum two years of related experience, and excellent communication and project management skills. The position is a hybrid role with an office in Alexandria, VA, offering professional development opportunities, additional paid time off, and a wide range of benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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