Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Staff Accountant

Company: Analytica

Location: Washington DC

Posted Dec 15, 2024

Analytica is seeking a Staff Accountant to perform various accounting and finance related duties, including accounts payable, accounts receivable, and payroll. The role also involves assisting with office administration duties and working with a diverse team of data and analytics professionals. The position requires a Bachelor's degree in Accounting or Finance, 2 years of experience in an accounting role, and previous payroll experience. The company is a leading consulting and information technology solutions provider to public sector organizations.

On-Site Tier II Lead

Company: Leidos

Location: Washington DC

Posted Dec 14, 2024

Leidos Digital Modernization group is seeking an OnSite Tier II Lead to support the HEITS program in Washington DC. The Department of Homeland Security DHS has a continuing requirement for Homeland Enterprise Information Technology Secure Services HEITS for the continued operations and maintenance and evolution of the Homeland Secure Data Network HSDN and the Classified Local Area Network CLAN. The USSS OnSite lead will assist with overall responsibility with respect to the execution of the HEITS Service Lifecycle, including managing classified enterprise IT and telecommunication asset inventories, operation and maintenance services, IT and telecommunication hardware and software lifecycle, and maintaining the replacement and maintenance of the IT and telecommunication equipment and consumable inventories.

Integration Specialist

Company: CAE

Location: Washington DC

Posted Dec 14, 2024

The Systems Integration Engineer position at CAE USA offers a comprehensive benefits package, a safe work environment, and opportunities for professional development. The role involves hardware/software integration, configuration management, and testing of simulation training devices. The ideal candidate should have a B.S. degree in Computer Science or related fields, excellent communication skills, and experience in computer systems setup, network administration, and simulation IO. The position requires US DoD Personal Security Clearance and the ability to travel both domestically and internationally.

Senior Implementation Engineer

Company: Govini

Location: Washington DC

Posted Dec 14, 2024

Govini is seeking a motivated and data-driven individual to join their team as a Senior Implementation Engineer. The role involves developing new methodologies to answer client questions, communicating data-driven insights to executives, and overseeing cross-functional teams to produce compelling program insights, data visualization, and briefings. The ideal candidate should have a strong understanding of the US Government and Defense acquisition processes, as well as business acumen and a desire to learn about national security challenges and how data and machine learning can help address them.

Technical Product Manager

Company: CodeHunter

Location: Washington DC

Posted Dec 14, 2024

CodeHunter is seeking a Technical Product Manager with 3+ years of experience to play a pivotal role in advancing their cutting-edge cybersecurity platform. The ideal candidate will work closely with cross-functional teams to support the delivery of high-quality solutions that meet clients' needs using technical acumen and user research. The position offers a flexible work environment, a robust product backlog, and a strong bias for action. CodeHunter offers best-in-class benefits, including a 401K, health coverage, vision and dental coverage, company-sponsored training, parking or metro benefits, catered lunches, and a generous PTO policy.

GI Opportunity in Washington Wine and Apple Country

Company: RosmanSearch

Location: Wenatchee, Washington

Posted Dec 15, 2024

This award-winning health system in central Washington is seeking additional gastroenterologists. Recognized by the AMA's Joy in Medicine program, it prioritizes physician satisfaction and work-life balance. The position offers a 4- or 5-day workweek, competitive compensation, and partnership opportunities. The team consists of seven physicians and six advanced practice providers. Benefits include up to 11 weeks of time off, relocation expenses, CME allowance, and more. The region, known as the 'Apple Capital of the World', offers a blend of outdoor activities and small-town warmth.

Senior Data Engineer (Python, Java, AWS)

Company: Capital One

Location: Washington DC

Posted Dec 14, 2024

Capital One is seeking a Senior Data Engineer with a strong background in data engineering, communication skills, and a willingness to work in a cross-functional team. The role involves collaborating with Agile teams, working with a team of developers, utilizing programming languages like Java, Scala, Python, and Open Source RDBMS and NoSQL databases, and sharing a passion for staying on top of tech trends.

Program Manager III

Company: CAE

Location: Washington DC

Posted Dec 14, 2024

This position is responsible for overall program performance including schedule performance, cost performance, and customer affinity by executing the following duties. The ideal candidate should have a Bachelor's or Master's degree, at least 10 years of program management experience, and a strong background in earned value cost accounting and reporting. The role requires coordinating and working with cross-functional teams, strong communication skills, and Microsoft Office Suite skills. The position is eligible for DoD Personal Security Clearance and requires extensive travel.

Senior Named Account Executive, Department of Homeland Security

Company: Cloudflare

Location: Washington DC

Posted Dec 14, 2024

The sales team at Cloudflare is looking for a seasoned sales professional with a technical background to help cover the Federal market for US specifically DHS. The ideal candidate will be responsible for developing and executing against a comprehensive account territory plan, driving sales in a defined territory or account list to achieve revenue targets, and assisting in creating and articulating compelling value propositions for Cloudflare services. The person in this role will also manage contract negotiations, maintain a robust sales pipeline, and develop long-term strategic relationships with key accounts.

Senior Microsoft Systems Engineer

Company: FINRA

Location: Washington DC

Posted Dec 15, 2024

The Senior System Engineer is responsible for implementing, testing, and documenting systems and components using core platforms and services such as Microsoft M365, Active Directory, Network File Servers, and PKI Certificate Services. The role involves reviewing and analyzing process and system specifications, designing and implementing operating systems and system software products, and ensuring the company's reliability, availability, and serviceability metrics are sustained and improved. The position also requires overseeing implementation of security guidelines, performing field-level hardware repairs and upgrades, and documenting and communicating status in a timely manner.

Prisma Cloud Solutions Architect

Company: Palo Alto Networks

Location: Washington DC

Posted Dec 14, 2024

Palo Alto Networks is a company that aims to be the cybersecurity partner of choice, protecting digital lives and shaping the future of cybersecurity. They value disruptive innovation, collaboration, integrity, and individuality. They offer ongoing learning, personal wellbeing programs, and a culture of psychological safety. The SA role is a highlight of a technical sales career, with opportunities to educate customers, showcase security best practices, and act as a conduit for customer feedback.

Implementation Engineer

Company: Govini

Location: Washington DC

Posted Dec 14, 2024

Govini is a company that transforms Defense Acquisition from an outdated manual process to a software-driven strategic advantage for the United States. They offer AI-enabled applications and best-in-class data to help with Supply Chain Science and Technology Production Sustainment and Modernization teams. The company is looking for motivated individuals to join their team as Implementation Engineers. The role requires a strong understanding of technology and data to solve hard customer problems and communicate data-driven insights to executives. The company values US Citizenship, a Bachelor's Degree in relevant fields, and 14 years of relevant experience.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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