Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Network Engineer (Expert)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 09, 2024

BAE Systems is a top-tier prime contractor to the US Department of Defense, offering a strong collaborative culture, tools, skills, and training to employees. They are seeking a Bachelor's or Master's degree holder with 11+ years of relevant experience for a network engineering team. The role involves delivering Transport services in support of a large IT infrastructure project, leading Service Provider Architecture solutions, and designing and implementing Service Provider core and edge technologies.

CyberArk SME

Company: CDW

Location: Washington DC

Posted Dec 09, 2024

CDW is a leading technology solutions provider offering a wide range of products and services to various industries. They value diversity, have a strong focus on customer success, and provide opportunities for career growth. The company requires a Bachelor's degree or equivalent and relevant experience for most roles. They offer benefits and are an equal opportunity employer.

E-commerce Sales Program Manager

Company: BDA

Location: Washington DC

Posted Dec 09, 2024

The text highlights the exceptional nature of BDA's people, who are described as second to none and bring energy, bold ideas, and a willingness to dive into the unfamiliar. The company is seeking a strategic and result-driven Manager of Ecommerce Program Sales to lead online sales initiatives and drive growth. The ideal candidate should have a bachelor's degree in Business Administration, Marketing, or a related field, and proven experience in ecommerce sales management. The position offers a base salary range of $80k to $85k, along with benefits, PTO, vacation, a paid volunteer day, holidays, summer Fridays, and professional development opportunities.

Windows Applications Packager (Cloud) (Expert)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 09, 2024

BAE Systems is looking for an experienced Windows Applications Packager Cloud Systems Engineer to support various engineering analyses, software development, integration, testing, maintenance tasks, and support duties. The team consists of about 20 engineers and is looking for a Windows Systems Engineer to support Azure Infrastructure. The successful candidate will be responsible for providing problem resolution, supporting existing infrastructure services, and integrating new capabilities within the scope of required skills.

Commercial Sales Manager - Austria

Company: Palo Alto Networks

Location: Washington DC

Posted Dec 09, 2024

Palo Alto Networks is a company that aims to protect the digital way of life by being the cybersecurity partner of choice. They are committed to shaping the future of cybersecurity, offering disruptive innovation, collaboration, and execution. They value ongoing learning, personal wellbeing, and respect each employee's unique needs. Their commercial sales team is responsible for leading sales engagements, driving revenue, and securing customer accounts. The ideal candidate should have a proven track record of success, technical aptitude, and the ability to work with high levels of autonomy.

Splunk SOAR Engineer, TS/SCI CI Poly (Reston, VA)

Company: GuidePoint Security

Location: Washington DC

Posted Dec 09, 2024

GuidePoint Security offers trusted cybersecurity expertise solutions and services to help organizations minimize risk. They provide a three-tiered holistic approach for evaluating security posture and ecosystems, enabling top organizations to identify threats, optimize resources, and integrate best-fit solutions. The role requires an active Top Secret SCI with CI Poly clearance and 100% on-site work in Reston, VA. The position involves helping the SOC transform manual processes into automated playbooks, building and augmenting incident response processes, and engaging with other aspects of technical operations.

Vice President of Service & Construction - East

Company: AIR Communities

Location: Washington DC

Posted Dec 08, 2024

AIR Communities is seeking a Vice President of Construction and Service East to lead the company's East Area construction and service teams. The role involves managing large-scale construction projects, multifamily operations, and a team of professionals. The successful candidate will have a degree in construction management, property operations, or a related field, and at least 10 years of experience in managing large-scale construction projects and multifamily operations. They will be responsible for leadership, project management, and coordination of regional service and construction directors. The role also involves implementing and coordinating policies, programs, and operating procedures to ensure property assets are preserved through sound maintenance, construction, and rehabilitation procedures.

Intelligence Analyst, IA-2

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 09, 2024

BAE Systems is seeking junior Intelligence professionals to work at their government customer site in Vienna, VA. The position involves working in various units per customer requirements and has 24/7 shift work. The responsibilities include establishing methodology for problems, reviewing and evaluating incoming intelligence reports, developing and projecting data, providing specialized intelligence and threat analysis, accessing and performing research on automated intelligence databases, and presenting briefings. The required education is a Bachelor's Degree and two years of relevant experience or four years of work experience in lieu of a Bachelor's degree. The position also requires knowledge of analytical and evaluative techniques, management principles, qualitative and quantitative analytical techniques, and excellent oral and written communication skills.

Senior Software Engineer - Creative Management (m/f/d)

Company: Sportradar

Location: Washington DC

Posted Dec 09, 2024

Sportradar is a leading sports technology company that provides data-driven marketing and sponsorship services to the iGaming industry. They are looking for a Senior Software Engineer to join their Creative Management team, which is responsible for building and publishing ads across multiple domains. The role involves working with cutting-edge technologies, building scalable systems, and contributing to the development of their advertising technologies. The company offers a collaborative environment, competitive salary, and benefits. The recruitment process is simple and aims to wrap up within 3 weeks.

Accountant

Company: Love & Company

Location: Washington DC

Posted Dec 09, 2024

The job description outlines responsibilities such as reconciling credit card charges, general ledger coding, entering expense reports, and tracking vendor invoices. The role requires Excel and MS Word experience, and there is potential for advancement within the agency. The candidate must pass an accounting test and a background check.

Senior QA Automation Engineer - Federal

Company: C3 AI

Location: Washington DC

Posted Dec 09, 2024

C3 AI Inc. is seeking a Lead QA Automation Engineer to work on software quality automation for their existing and emerging products. The role requires US Citizenship and Active Department of Defense security clearance, preferably Secret or higher. The candidate should be a C3 AI SaaS application and C3 AI PaaS AI Suite expert, with experience in defining test strategy, creating test plans, authoring test cases, and performing test execution. They should also have experience in designing and executing performance benchmarking, working with cross-functional teams, and mentoring QA engineers.

Commercial Account Manager

Company: Radiant Digital

Location: Washington DC

Posted Dec 09, 2024

Radiant Digital offers technology consulting and business solutions to commercial and government clients. They are seeking a Commercial Account Manager to better communicate with clients and grow their commercial line of business. The role involves building relationships, identifying opportunities, developing sales plans, providing excellent customer service, coordinating with internal teams, negotiating contracts, staying updated on industry trends, managing administrative tasks, and supporting events.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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