Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Junior Full Stack Developer

Company: CACI International Inc

Location: Washington DC

Posted Dec 10, 2024

CACI is seeking a Full Stack Web Developer to create custom enterprise web application solutions to support the NationalSecurity Mission. The candidate will have extensive knowledge of system implementation and full project lifecycle experience on multiple projects. The position offers a competitive compensation package, comprehensive benefits, and opportunities for continuous growth.

Analyst - IRS

Company: Censeo Consulting Group

Location: Washington DC

Posted Dec 09, 2024

The text describes a position at Censeo Consulting Group, a Washington DC based management consulting firm. The role involves working with federal clients at the IRS, managing projects, conducting analysis, and contributing to written and verbal communication. The ideal candidate should have a strong academic background, experience in professional services consulting or federal government service, and excellent communication skills. The company offers a competitive compensation and benefits package, including flexible work arrangements and tuition reimbursement.

Process Implementation Lead (Remote - WA, OR, CA, ID)

Company: Banner Bank

Location: Washington DC

Posted Dec 10, 2024

Banner Bank is a well-established financial institution with a strong focus on customer service, employee volunteerism, and operational efficiency. They have a positive reputation, financial stability, and a commitment to diversity and inclusion. The company is seeking a Process Documentation Lead to contribute to their fast-paced response team and help improve processes for their users and clients.

ITSM Program Manager

Company: Makpar

Location: Washington DC

Posted Dec 10, 2024

The role of the Enterprise Service Desk senior Program Manager involves overseeing all aspects of service desk operations for federal agency contracts, ensuring efficient and effective service delivery, maintaining compliance with federal standards, and driving continuous improvement. The ideal candidate is a seasoned leader with a deep understanding of federal IT environments, exceptional communication skills, and proven expertise in managing large complex programs.

Qualifications Compliance Specialist

Company: OTC Markets Group Inc

Location: Washington DC

Posted Dec 10, 2024

OTC Markets Group is seeking a Compliance Specialist to join their Issuer Services team in Washington DC. The company offers a competitive compensation package, a hybrid work environment, and a focus on employee satisfaction. The role involves processing applications and agreements, conducting background checks, monitoring compliance, and providing customer support. The company values data collection, research, and communication skills. They offer benefits such as generous PTO, health insurance, and a 401k plan. The company operates regulated markets for trading US and international securities.

Digital Marketing Specialist (m/f/d)

Company: Viatris

Location: Washington DC

Posted Dec 10, 2024

The text describes a job posting for a Digital Marketing Expert at Viatris, an organization dedicated to healthcare innovation. The role involves developing and implementing digital initiatives, working with cross-functional teams, and creating engaging content for various channels. The company values digital literacy, creativity, and continuous learning. They offer competitive salaries, benefits, and a flexible work environment. Viatris is committed to diversity, inclusion, and sustainability.

Full Stack Web Developer

Company: CACI International Inc

Location: Washington DC

Posted Dec 09, 2024

CACI is seeking a Full Stack Web Developer to create custom enterprise web application solutions to support the National Security Mission. The candidate will have extensive knowledge of system implementation and full project lifecycle experience on multiple projects. The position offers a competitive compensation package, comprehensive benefits, and opportunities for continuous growth.

SharePoint Specialist - IRS

Company: Censeo Consulting Group

Location: Washington DC

Posted Dec 10, 2024

The text describes a job posting for a SharePoint Specialist at the IRS, requiring 13-8+ years of experience in SharePoint development and administration. The ideal candidate should have a strong academic background, experience working for or supporting the IRS, and excellent communication skills. The company, Censeo Consulting Group, is a top Washington DC based management consulting firm dedicated to helping public sector and nonprofit clients build operational excellence. The role is an exempt full-time position with a hybrid work schedule and a competitive compensation and benefits package.

Project Manager (Workfront Implementation)

Company: LeapPoint

Location: Washington DC

Posted Dec 10, 2024

LeapPoint is a digital advisory firm that helps organizations connect their people processes and technology to improve orchestration across the entire marketing lifecycle. They are an Adobe Gold Solution Partner with expertise in the Adobe Experience Cloud ecosystem. As a Project Manager, you will act as a strategic partner with clients, manage delivery and implementation of Connected Work programs, and coordinate with the SalesAccount team. The position requires primary experience in managing projects related to SaaS implementations and 4+ years of project management experience. The role may require approximately 10-20 travel.

Senior Administrative Specialist

Company: INTECON

Location: Washington DC

Posted Dec 10, 2024

INTECON LLC is seeking a highly experienced Senior Administrative Professional to support the Office of the Associate Administrator within FEMA's Office of National Continuity Programs. The role requires a minimum of 10 years of relevant experience in supporting senior staff and managing complex operational priorities. The successful candidate will have a strong communication and interpersonal skills, analytical and problem-solving skills, and exceptional organizational skills. The position offers comprehensive group health plans, company-paid short-term and long-term disability, life and AD&D insurance, flexible spending accounts, and a 401k retirement plan with company match. INTECON is an Equal Opportunity Employer committed to fostering diversity and inclusivity.

2025 Modeling and Simulation Graduate Intern - Communications and Ground Architectures

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 10, 2024

The Aerospace Corporation is seeking a graduate intern with a background in aerospace engineering, electrical engineering, systems engineering, mathematics, or related disciplines. The intern will work closely with technical staff to provide analysis and support the development and sustainment of the organization's analysis and simulation tools and capabilities. The internship is a full-time position requiring 100% on-site work in El Segundo, CA or Chantilly, VA.

Organizational Design Consultant

Company: LeapPoint

Location: Washington DC

Posted Dec 10, 2024

The text describes a job posting for an Organizational Design Consultant at LeapPoint, a digital advisory firm. The role involves assessing the current organizational structure, designing a new structure, and implementing changes to improve efficiency, performance, and alignment with strategic goals. The consultant will also work on governance, decision-making frameworks, change management, and aligning culture and strategy. The ideal candidate should have 3+ years of experience in organizational design, digital transformation, and change management.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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