Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Marketing Manager

Company: LeapPoint

Location: Washington DC

Posted Dec 08, 2024

LeapPoint is a digital advisory firm specializing in connecting people processes and technology for improved marketing lifecycle orchestration. As an Adobe Gold Solution Partner, they have expertise in the Adobe Experience Cloud ecosystem and have delivered over 600,000 hours of Adobe-related implementations and integrations. They are part of Omnicom Precision Marketing Division, OPMG, which is a global network of agencies and consultancies. The role is a telecommute work from home position as a Marketing Manager, responsible for spearheading innovative campaigns, overseeing their execution, and implementing a comprehensive marketing strategy. The desired skills include 8+ years of marketing experience in the B2B space, proficiency in marketing automation platforms, strong Adobe graphic design skills, experience in content marketing, and more.

Records Manager - Global Law Firm

Company: Epiq

Location: Washington DC

Posted Dec 08, 2024

The job description for a Records Manager at Epiq is detailed and requires a high level of organization, experience, and skills in managing records, leading teams, and transitioning to an electronic environment. The position offers a competitive salary range, benefits, and a positive work environment.

Sr. Escalation Engineer

Company: Illumio

Location: Washington DC

Posted Dec 08, 2024

Illumio is a leading security firm offering Zero Trust segmentation solutions, ransomware mitigation, and segmentation technologies. They provide personalized support and expertise through a precise and proven product portfolio. The company values customer loyalty and genuine partnerships. They offer technical product support, handle escalations, and provide updates to technical product documentation.

Azure Cloud Administrator

Company: Leidos

Location: Washington DC

Posted Dec 08, 2024

The Department of Homeland Security is seeking a Cloud Administrator with experience in designing, deploying, and managing cloud environments from Amazon Web Services and Microsoft Azure. The successful candidate will possess a strategic mindset, excellent communication skills, and the ability to collaborate effectively with cross-functional teams. The primary responsibilities include designing, deploying, and managing cloud-oriented solutions, providing technical expertise, and creating cloud implementation plans. The ideal candidate should have a Bachelor's or Master's degree, 8+ years of relevant experience, and must have experience as a Cloud Admin for AWS or Azure.

Grants Specialist (Remote)

Company: Kaimetrix

Location: Washington DC

Posted Dec 08, 2024

Kaimetrix is seeking a Grants Specialist with extensive experience in federal grantmaking policies and administration. The role involves providing strategic advice, technical guidance, and developing best practices for data collection and analysis. The ideal candidate should have 8 years of professional experience, a Master's degree in Public Policy, and Grants Management certification. The position is full-time and requires US citizenship.

Course Administrator

Company: Omniscius

Location: Washington DC

Posted Dec 08, 2024

The text describes a job opening for a Course Administrator with an active TSSCI clearance in Bethesda, MD. The administrator will work with course directors, program directors, and the Office of the Deans to develop course content, update learning management systems, assess course delivery, and improve course content and delivery. A master's degree, strong writing skills, and TSSCI with CI Polygraph are required.

Strategy Consultant (Digital Transformation)

Company: LeapPoint

Location: Washington DC

Posted Dec 08, 2024

LeapPoint is a digital advisory firm specializing in connecting people processes and technology for improved marketing lifecycle orchestration. As an Adobe Gold Solution Partner, they offer expertise in the Adobe Experience Cloud ecosystem, with certified consultants delivering over 600,000 hours of Adobe-related implementations and integrations. They are part of Omnicom Precision Marketing Division, OPMG, a global network of agencies and consultancies. They are seeking a Strategy Consultant for remote work, with 4+ years of strategic planning, process optimization, and experience with Adobe generative AI. The position requires 10-20 travel and offers benefits, perks, and a positive culture.

Network Security Engineer SME

Company: MAXISIQ

Location: Washington DC

Posted Dec 08, 2024

MAXISIQ is a company that specializes in Cyber RDTampE, offering software, hardware, communications, and security solutions. They are looking for a Network Security Engineer to join their dynamic team and provide support for a Sponsors program. The position requires skills in network design, configuration, and problem-solving. The company values experience with Cisco routers, switches, and firewalls, as well as knowledge of IPSec VPN tunnels and dynamic routing protocols. They also look for familiarity with cloud-based environments and data center infrastructure. The company is an Equal Opportunity Employer.

Cyber Security and Compliance Manager

Company: Ashburn Consulting

Location: Washington DC

Posted Dec 08, 2024

Ashburn Consulting is seeking a highly skilled and experienced Cyber Security Specialist to work on network and infrastructure security solutions for government and business clients. The ideal candidate will have 5+ years of hands-on experience in Microsoft Windows and MacOS endpoint devices, Ivanti Software Administrator, software and operating system deployment, and endpoint security compliance. Strong analytical and troubleshooting skills, as well as excellent customer service and project planning skills, are required.

SF Operational Risk - Risk Management - Senior Manager (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Dec 08, 2024

The text describes a job description for a Senior Manager in Operational Risk and Credit Risk Management at Fannie Mae. The role involves leading a team to identify potential risks, managing information monitoring processes, and documenting resolutions. The ideal candidate should have a bachelor's degree, at least 6 years of experience, and strong skills in modeling, analytics, and risk management. The company offers a flexible work environment, equal opportunity employment, and comprehensive benefits.

SharePoint Systems Administrator SME

Company: Leidos

Location: Washington DC

Posted Dec 08, 2024

Leidos is seeking a senior SharePoint System Administrator to support a large enterprise IT contract for the DOD. The role requires technical customer orientation, detail-orientedness, excellent oral and written communication skills, and the ability to handle mission needs and ensure functionality of capabilities of customers. The position offers excellent work-life balance, career development opportunities, and benefits.

QC Manager

Company: CEG Solutions

Location: Washington DC

Posted Dec 08, 2024

CEG Solutions is seeking a Quality Control Manager to ensure the quality and efficiency of their energy efficiency construction projects. The ideal candidate should have experience in construction, energy efficiency systems, and ISO 9001 Quality Management System. The role involves overseeing initiatives, operations, and staff, as well as communicating objectives and measuring effectiveness.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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