Customer Satisfaction Jobs in Washington DC

40,680 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

EXECUTIVE DIRECTOR, DEVELOPMENT & NEW CONSTRUCTION SUBMARINES PEO ATTACK SUBMARINES

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 06, 2024

The text describes a job opportunity for the position of Executive Director, Development and New Construction Submarines for Program Executive Office, Attack Submarines (PEO SSN). The role is part of the Senior Executive Service (SES), an elite group of top government leaders. The job involves leading change, leading people, being results-driven, having business acumen, and building coalitions. Mandatory technical qualifications include expert knowledge in naval architecture, systems engineering, and Open Architecture, as well as extensive experience in military systems acquisition management. The role requires US citizenship, security clearance, and successful completion of a pre-employment drug test.

BUSINESS DEVELOPMENT SPECIALIST

Company: Other Agencies and Independent Organizations - Export-Import Bank of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job announcement details the requirements and conditions for a position within a federal agency. The position may be used to fill similar roles within 90 days of the closing date and is also being announced under Merit Promotion procedures. Applicants must be U.S. citizens and undergo a background and suitability investigation. They may need to serve a one-year probationary period. Specialized experience is required, which can be gained through customer service, business development support, managing customer interactions in a contact center, and using databases for business functions. A Master's degree or equivalent can also be used to qualify. All requirements must be met by 12/10/2024. Additional information is provided for current or former political appointees, CTAP/ICTAP eligibles, veterans, and those subject to Selective Service. The agency offers a comprehensive benefits package.

Store Worker (FLO)

Company: Department of Defense - Defense Commissary Agency

Location: Marysville, Washington Marysville, Washington

Posted Dec 06, 2024

The text describes a job position for a Store Worker (Fork Lift Operator) within the Defense Commissary Agency (DeCA) system. The role involves performing duties such as identifying stock turnover, ensuring proper care of grocery items, locating items for customers, operating forklifts, and arranging stock. The position requires U.S. citizenship, meeting age requirements, and passing a background check. Physical requirements include standing, stooping, kneeling, bending, and climbing for prolonged periods, and frequently lifting heavy boxes. The job is non-exempt under the Fair Labor Standards Act and is subject to a drug-free workplace policy. Benefits include a comprehensive package, but eligibility depends on the type of position.

Software Engineering Architect - Control Plane

Company: Kyndryl

Location: Washington DC

Posted Dec 06, 2024

The text describes a job posting for a Senior Architect position at Kyndryl, a company that provides technology services. The role involves leading projects that introduce significant architectural changes, working with the Director of Engineering and Principal Engineers to identify and drive the overall architecture roadmap, and collaborating with other teams to address business opportunities and improve the platform. The company values diversity, inclusion, and employee wellbeing, offering benefits, learning programs, and volunteering opportunities.

RN Case Manager Liaison Nurse (Inpatient Discharge Planning) - 0.6 FTE Capitol Hill/Seattle WA 5K Hiring Incentive

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Dec 06, 2024

The role is for a Registered Nurse (RN) Case Manager/Liaison Nurse at Capitol Hill Medical Center in Seattle, offering a $5,000 sign-on bonus. The position involves discharge planning for Kaiser Foundation Health Plan of Washington patients, working in two settings on a rotating schedule, including weekends and holidays. The primary responsibility is to ensure optimal patient health care outcomes and appropriate resource utilization. The RN will collaborate with various teams to establish a care plan, act as a liaison across care continuum, and provide feedback on service quality. Essential responsibilities include assessing patients, developing patient-centered plans, coordinating interventions, and monitoring progress against goals.

Sales Operations Associate

Company: Arrow Electronics, Inc.

Location: Washington DC

Posted Dec 06, 2024

The job description for a Sales Operations Associate at Arrow Electronics is for a self-starter who can establish and maintain strong customer, supplier, and internal relationships. The role involves providing professional responses, managing customer and supplier visits, researching and disseminating information, evaluating opportunities, and driving the transfer of materials and liabilities. The company looks for candidates with a 4-year degree and 1+ years of experience, as well as superior adaptability, problem-solving skills, and a strong work ethic. The work arrangement is hybrid, with 23 days in the office and 23 days working from home. The company offers competitive financial compensation, benefits, and growth opportunities.

Executive Assistant

Company: Hogan Lovells

Location: Washington DC

Posted Dec 06, 2024

The Executive Assistant position at Hogan Lovells requires a highly experienced and detail-oriented professional with strong communication skills and the ability to handle confidential matters. The ideal candidate is personable, enthusiastic, proactive, creative, and thrives in a fast-paced environment. They will serve as the key point of contact for the Office of the General Counsel and perform a variety of legal and administrative tasks, including maintaining advanced knowledge of the firm's practice areas and clients. The job requires exceptional confidentiality, time management, and organizational skills. The position offers a competitive salary range and benefits.

Public Affairs Specialist (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Federal Railroad Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job posting is for a position in the Office of Public Affairs within the Federal Railroad Administration (FRA) in Washington, DC. The role involves writing materials, developing relationships with media and stakeholders, and gathering/interpreting data for public affairs strategies. Qualifications include specialized experience or education. No education requirement for GS-12 and above. The position offers a comprehensive benefits package. Prohibited from holding railroad stock.

Intelligence Analyst - FMV

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 06, 2024

The Full Motion Video FMV Analyst positions at BAE Systems offer hands-on training, advanced skills certification, and potential rapid job promotion. The team supports critical missions, nation-building, and counterterrorism efforts. The role involves learning FMV tradecraft, producing imagery-derived graphic products, and compiling intelligence materials for high-level government personnel.

SOA Developer

Company: i360technologies, Inc.

Location: Washington DC

Posted Dec 06, 2024

i360technologies is a growing GOVCON professional services company looking for motivated individuals to join their team. They offer unlimited professional growth and career possibilities. The company is seeking a R12 Oracle SOA Apps Developer with experience implementing Oracle Federal Financials R12 for a federal agency.

HR Generalist

Company: Pure Integration

Location: Washington DC

Posted Dec 06, 2024

pureIntegration is a technology consulting firm with 20+ years of experience servicing Fortune 100 clients, headquartered in the DC area. They serve clients in the fastest growing industry of communications media and entertainment. They are looking for a Human Resources Generalist to join their team, with a full-time in-office onsite 5 days a week position. The annual base salary is $70,000-$90,000, with candidates being paid within this range based on their work experience and skills. The job involves onboarding and offboarding, customer service, resource management, and department support. Qualifications include a Bachelor's degree in Human Resources or a related field, 35 years of progressive experience in Human Resources, and strong MS Office skills.

Senior Account Executive

Company: Genesys

Location: Washington DC

Posted Dec 06, 2024

Genesys is a company that empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. They offer a cloud-based experience orchestration platform, Genesys Cloud, which enables organizations to accelerate growth by delivering empathetic, personalized experiences at scale. The company values empathy, cultivation of collaboration, and independence, offering great benefits and perks to its employees. The Senior Account Executive role is responsible for driving revenue growth, solving customer needs, and managing sales opportunities. The company offers competitive benefits and compensation, including medical, dental, and vision insurance, paid parental leave, and a 401k matching program.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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