Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Supervisory Administrative Officer

Company: Other Agencies and Independent Organizations - Election Assistance Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Supervisory Administrative Officer (AO) role involves overseeing administrative, logistical, and support services for EAC's operations, ensuring compliance with USG regulations and EAC policies. The position requires US citizenship, a one-year probationary period, and office presence 4-5 days a week. Qualifications include general competencies like interpersonal effectiveness, communications, attention to detail, customer service, teamwork, and familiarity with federal regulations. Technical competencies involve expert knowledge of federal administration practices, travel regulations, analytical methodology, and software capabilities. Desired qualifications include federal service work experience.

Deputy Chief Financial Officer

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a Deputy Chief Financial Officer position at the U.S. Agency for International Development (USAID) headquarters in Washington, DC. The role requires U.S. citizenship, a Top Secret Clearance, and the ability to file OGE-278. The applicant must have progressively responsible leadership experience, directly related to the Executive Core Qualifications (ECQs) and Technical Qualifications (TQs). The ECQs include Leading Change, Leading People, Results Driven, Business Acumen, and Building Coalitions. The TQs involve expertise in the apportionment process, budget management, and human capital strategies. No specific education requirement is mentioned. USAID is an independent agency promoting U.S. foreign policy interests in over 100 countries.

SUPERVISORY IT SPECIALIST (INFOSEC)

Company: Department of the Navy - United States Fleet Forces Command

Location: Bangor, Washington Bangor, Washington

Posted Dec 06, 2024

This is a public notice flyer for anticipated vacancies in a federal agency. Interested applicants must follow specific application instructions, as applications won't be accepted through the flyer. The notice details various requirements for the position, including U.S. citizenship, suitability for federal employment, participation in direct deposit, and successful completion of a pre-employment drug test. The role involves cyberspace work, potential travel, and the need for a U.S. passport. Applicants must demonstrate experience in attention to detail, customer service, oral communication, and problem-solving. The position is within the SUPERVISION/MANAGEMENT category, Series and Grade GG-2210-12, and does not require a specific education. The role is covered by the Department of Defense Priority Placement Program, and a tentative offer of employment may be rescinded if pre-employment requirements aren't met.

Supervisory Recreation Programmer

Company: Department of the Navy - Commander, Navy Installations

Location: Pacific Beach, Washington Pacific Beach, Washington

Posted Dec 06, 2024

The text describes a job opportunity within the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The role involves providing fitness, recreation, lodging, and food and beverage programs for service members, their families, retired military, and civilian employees. The position is assigned to the Non-Appropriated Fund (NAF) Fitness, Sports, and Deployed Support Branch. The ideal candidate should have a Bachelor's degree in Recreation, Marketing, Business, or a related field, along with relevant work experience. They must possess strong customer service skills, decision-making abilities, and effective communication skills. The role requires the ability to work independently, maintain a clear database, and represent the department in various settings. The candidate must also be able to obtain a valid driver's license within 90 days of employment.

Deputy Assistant Secretary - Operations and Management

Company: Department of Labor - Employment and Training Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The U.S. Department of Labor (DOL) Employment and Training Administration (ETA) is seeking applicants for a position. The role requires U.S. citizenship, completion of a one-year SES probationary period, and approval from OPM's Qualifications Review Board. Applicants must meet Mandatory Technical Qualifications and Executive Core Qualifications, including experience at a major management level (normally equivalent to GS-15). They must detail accomplishments that satisfy each of the ECQs and MTQs in their application. The position involves leading change, leading people, being results-driven, having business acumen, and building coalitions. Executive level experience in managing a large multi-mission organization with geographically dispersed offices is required. The role does not have a positive education requirement. DOL fosters a diverse and inclusive work environment.

Director of Administrative Programs

Company: Department of Labor - Occupational Safety and Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a job opening in the U.S. Department of Labor (DOL), Occupational Safety and Health Administration (OSHA), Directorate of Administrative Programs (DAP). The position requires U.S. citizenship, completion of a one-year SES probationary period, and meeting Mandatory Technical Qualifications and Executive Core Qualifications. Applicants must have experience at a major management level, typically equivalent to GS-15 in the federal service. They must write narrative responses detailing accomplishments that satisfy each of the ECQs and MTQs. The role involves leading change, leading people, being results-driven, having business acumen, and building coalitions. No specific educational requirement is mentioned. The DOL values a diverse and inclusive work environment and all personnel must undergo a background investigation.

MRI Technologist - Capitol Hill/Seattle - Full-Time

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Dec 06, 2024

The job posting is for a Radiologic Technologist position, emphasizing a commitment to employees with competitive wages and a recent 9% increase. The role involves providing quality patient imaging, specifically for MRI, ensuring patient safety, and maintaining equipment. Key responsibilities include diagnostic testing, customer service, patient and employee safety, general behavior, and adherence to regulatory policies. Basic qualifications include a high school diploma, certification as a Radiologic Technologist in Washington and from the American Registry of Radiologic Technologists, and Basic Life Support certification. Preferred qualifications include expertise in procedures, strong communication skills, and knowledge of radiation safety and infection control practices.

Associate Deputy Principal Legal Advisor for Enforcement and Litigation

Company: Department of Homeland Security - DHS Headquarters

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a job posting for the position of General Counsel at the Department of Homeland Security (DHS). The role involves serving as the chief legal advisor to the Secretary of DHS, with final authority for legal policy determinations. The incumbent will also serve as the Associate Deputy Principal Legal Advisor for Enforcement and Litigation, Office of Principal Legal Advisor (OPLA), U.S. Immigration and Customs Enforcement (ICE). The job requires U.S. citizenship, registration for Selective Service (for males born after 12/31/1959), a pre-employment drug test, and the ability to obtain/maintain a Top Secret/Special Compartmented Information (TS/SCI) security clearance. The applicant must possess a professional law degree and be an active member of a state bar. The application process involves addressing Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs), with a focus on leadership, results-driven performance, business acumen, building coalitions, and technical expertise in immigration law and procedures.

Chief Education Branch

Company: Executive Office of the President - Office of Management and Budget

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This position is a Branch Chief role in the Executive Office of the President's Office of Management and Budget, Education, Income Maintenance, and Labor Division, Education Branch. The role involves supervising budget formulation and administration for the Department of Education and related agencies, advising on fiscal and budgetary policy, and clearing legislative and policy proposals. Requirements include U.S. citizenship, age of 18 or above, favorable security clearance, and willingness to undergo pre-employment and random drug tests. Relocation expenses are not covered. Applicants must submit narrative statements addressing Mandatory Technical Qualifications (MTQs) and Executive Core Qualifications (ECQs). MTQs include senior-level experience in budget, program, and policy analysis, effective communication with senior officials, complex issue resolution, staff management, and knowledge of Department of Education and Federal education programs. ECQs involve leading change, leading people, results-driven approach, business acumen, and building coalitions.

Senior Contract Specialist

Company: Legislative Branch - Congressional Budget Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Congressional Budget Office (CBO) is seeking an experienced acquisition professional for a role involving the full range of professional and technical duties concerning equipment, data, supplies, and services acquisition. The ideal candidate should have a bachelor's degree, at least 10 years of experience in government purchasing or contracting, and FAC-C (Professional) certification. Key responsibilities include administering pre-award and post-award functions, formulating negotiation strategies, and managing multiple work assignments. The role requires excellent organizational, analytical, and problem-solving skills, and familiarity with acquisition policies and procedures. A public trust background investigation is mandatory.

Practical Nurse

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Dec 06, 2024

This job posting details the requirements and qualifications for a position eligible for the Education Debt Reduction Program (EDRP). The role involves direct patient care and requires U.S. citizenship, English proficiency, and a valid nursing license. The grade determinations range from GS-03 to GS-06, each with specific experience and performance requirements. The position is in the Excepted Service and does not confer competitive status. Vaccination against COVID-19 is mandatory for selected applicants.

Recreation Assistant (Lifeguard) NF-2

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 06, 2024

This job posting is for a lifeguard position at JBLM MWR Aquatics. The role requires various certifications including CPR, First Aid, and potentially AED and Oxygen Administration. A cash bonus is available, and the position does not require a specific education. The job involves working nights, weekends, and holidays, and may necessitate lifting up to 45 lbs. The hiring process involves providing full contact information for references, completing an E-Verify check, and possibly a Tier 1 background investigation. Failure to obtain lifeguard certification within 30 days of hire may result in termination.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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