Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Information Technology Specialist (NETWORK/INFOSEC) - DIRECT HIRE AUTHORITY

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This public notice outlines the requirements and conditions for a Direct Hire Authority position at the U.S. Department of State. Applications must follow specific instructions, as the APPLY button is deactivated. U.S. citizenship is required, and applicants must be able to obtain a Top Secret security clearance. Overtime, shift work, and random drug testing are expected. Qualifications include IT-related experience demonstrating four competencies and at least one year of specialized experience. No education requirements are specified for this GS-13 level position.

DIRECTOR FOR MARINE ENGINEERING

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 06, 2024

The text describes a job posting for the position of Director for Marine Engineering Group (SEA 05Z) in the Naval Systems Engineering and Logistics Directorate within Naval Sea Systems Command (NAVSEA). The role involves providing safe, reliable, and survivable marine systems to ensure U.S. ships' mobility and power. The incumbent will lead change, manage people, drive results, demonstrate business acumen, and build coalitions. Mandatory qualifications include extensive knowledge of shipboard machinery systems, ability to identify emerging technologies, and a bachelor's or higher engineering degree from an accredited institution. The position is part of the Senior Executive Service (SES), offering a comprehensive benefits package.

Sales Leader - North America

Company: Harris healthcare

Location: Washington DC

Posted Dec 06, 2024

The text describes a leadership position at i2 Group Inc, a company that provides intelligence analysis solutions. The role involves building and leading a high-performing software sales team, developing and executing a sales strategy, achieving revenue targets, engaging with key customers, managing sales operations, and implementing sales enablement programs. The company values innovation, growth, and diversity.

Space Ops Specialist - Space Systems Ops & Sustainment

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 07, 2024

This job description is for a Space Operations Specialist position in a dynamic and diverse environment, responsible for providing engineering support and ensuring seamless execution of critical software and hardware systems. The role requires working in an adaptable small team environment, maintaining a regular and predictable work schedule, and performing other duties as necessary. The position requires a Bachelor's degree or higher with 6 or more years of related experience, and a current active TSSCI with CI Polygraph government issued security clearance.

IT Specialist (APPSW)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The job posting is for an IT Specialist (APPSW) position at the Departmental Offices, Management CFO - Information Systems and Chief Information Officer. The role involves developing and delivering a system integrations platform using MuleSoft, adhering to industry standards. The position is open to Status Candidates under Announcement 25-DO-162. Key requirements include U.S. citizenship, successful background investigation, and compliance with federal ethics laws. Specialized experience with MuleSoft and various programming languages is necessary for GS-13, while GS-12 and GS-11 roles require similar experience at lower grade levels. Additional competencies include attention to detail, customer service, oral communication, and problem-solving skills. The position offers comprehensive benefits, including health insurance, retirement programs, and paid time off.

Casualty Support Deputy Director

Company: Department of the Navy - Commander, Navy Installations

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 06, 2024

This position is in the Casualty Support Program office in Washington D.C., overseeing staff managing Navy Wounded Warrior, Fisher House, and Gold Star Programs. The role requires at least six years of specialized experience in quality-of-life program management, knowledge of CS Program principles, Navy and DoD policies, and supervisory skills. The candidate must pass background checks, E-Verify, and demonstrate skills in managing programs, using Microsoft Office, and communicating effectively.

Reg E Specialist (Remote - WA, OR, CA, ID)

Company: Banner Bank

Location: Washington DC

Posted Dec 07, 2024

Banner Bank is a well-established financial institution with a strong focus on customer service, employee volunteerism, and community involvement. They offer a wide range of financial services, including personal banking, business services, and operational support for Reg E Dispute Resolution. The bank values knowledge of specific financial products and regulations, such as Reg E, MasterCard, BSA, AML, OFAC, and UDAAP. They are committed to diversity in the workplace and offer comprehensive employee benefits.

Chief, Healthcare and Consumer Products Section

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Antitrust Division's mission is to uphold competition by enforcing antitrust laws, fostering economic freedom. They achieve this through litigation and collaboration with various agencies. The role requires a U.S. citizen with a J.D. or LL.B degree, extensive legal experience in antitrust, and expertise in international interactions. Mandatory Technical Qualifications include complex antitrust policy development, interaction with regulatory agencies, and team leadership. Executive Core Qualifications focus on leading change, people, results, business acumen, and coalition building.

Registered Nurse - Patient Access Nurse Coordinator

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 06, 2024

The text describes a Nurse position at the U.S. Department of Veterans Affairs (VA), detailing job responsibilities, qualifications, and requirements. The role involves delivering patient care, administering medications, and coordinating care. The position requires U.S. citizenship, passing a drug test, and meeting specific educational and registration criteria. Preferred experience includes a Bachelor of Science in Nursing, at least 3 years of inpatient acute care experience, and case management or discharge planning experience. The role involves physical demands such as heavy lifting and prolonged standing. The position is in the Excepted Service and does not offer competitive status. VA encourages persons with disabilities to apply and requires COVID-19 vaccination for health care personnel.

Information Technology (System Analysis/System Administration)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 07, 2024

The text describes a job position at the Army Medical Center in Tacoma, Washington. The role involves developing an entire information system project from initial discussions to post-installation modifications. Tacoma, a diverse city between Seattle and Olympia, is known for its mild climate and scenic views of Mount Rainier. The position is a direct hire solicitation, subject to a suitability or fitness determination and a background investigation. It requires a Secret Security clearance, a one-year trial period, and the completion of a pre-employment physical examination. The job involves lifting moderately heavy items and requires immunization screening. Qualifications include specialized IT experience or relevant education, with a focus on attention to detail, customer service, oral communication, and problem-solving skills.

Furniture Specialist (CAD Operator/Installer)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The job posting is for a Furniture Specialist (CAD Operator/Installer) position in the Project Management Branch, Facilities Services, Treasury Operations, Assistant Secretary for Management/CFO, Departmental Offices. The role involves prioritizing and developing solutions for large-scale projects, ensuring communication and coordination among various parties, and managing project planning including design, scheduling, logistics, building code compliance, and cost analysis. Key requirements include U.S. citizenship, a background investigation, and compliance with federal ethics laws. The position offers competitive benefits, opportunities for advancement, and flexible work schedules.

Chief, Transportation, Energy, and Agriculture Section

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Antitrust Division's mission is to uphold competition laws, protecting economic freedom and opportunity for Americans. This is achieved through litigation and collaboration with various agencies. The role requires a U.S. citizen with a J.D. or LL.B degree, extensive legal experience in antitrust, and expertise in international interactions. Mandatory Technical Qualifications include complex antitrust policy development, interaction with regulatory agencies, and team leadership. Executive Core Qualifications focus on leading change, people, results, business acumen, and coalition building.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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