Customer Satisfaction Jobs in Washington DC

40,680 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Associate Deputy Under Secretary for Health for Quality and Patient Safety

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Veterans Health Administration is seeking a motivated individual to lead a significant office. The role involves making a difference in America's Veterans' lives. Applicants must be U.S. citizens with a doctor of medicine degree, residency training, and a current medical license. They should also possess extensive leadership experience in healthcare and demonstrate five Executive Core Qualifications (ECQs) and a Technical Qualification. The position requires effective communication skills, knowledge of healthcare delivery systems, and the ability to manage resources strategically.

Medical Technician- Phlebotomist

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Dec 06, 2024

This job posting is for a position in the Pathology & Laboratory Medicine Services at the Department of Veterans Affairs, Veterans Health Administration, Mann-Grandstaff VAMC Spokane. The role involves handling specimens, instructing and assisting patients, and sending out specimens for testing. Requirements include U.S. citizenship, passing a drug test, Selective Service registration for eligible males, and a probationary period. Qualifications necessitate English proficiency, one year of specialized experience, or a relevant degree. The position also requires experience in phlebotomy/blood draws. Physical demands are high, including extensive standing and recurring physical exertion. The role is high-risk due to constant exposure to blood products, sharps, and chemicals.

IT Project Manager

Company: Legislative Branch - Government Accountability Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The U.S. Government Accountability Office (GAO) is seeking an IT Project Manager. The role involves leading continuous application enhancements and implementing business processes or communications. The position requires U.S. citizenship, completion of a background investigation, and a probationary period. Specialized experience is needed, including IT-related experience demonstrating four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. One year of specialized experience in Agile methodologies, performance work statements, and contract labor services is required. The role does not have an education qualification requirement. Benefits include a comprehensive package designed to make a federal career rewarding.

INFORMATION TECHNOLOGY SPECIALIST (PLCYPLN)

Company: Department of the Navy - Commander, Navy Installations

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 06, 2024

This is a public notice flyer for anticipated vacancies in a federal agency. Interested applicants must follow specific application instructions, as responses to the flyer will not be accepted. The notice outlines various requirements for employment, including U.S. citizenship, suitability for federal employment, participation in direct deposit, and successful completion of E-Verify. New employees must obtain security clearances. The position requires one year of IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience includes identifying, developing, and deploying information systems, providing IT advice, standardizing IT frameworks, and managing complex IT projects. The position is designated as a Cyberspace Workforce position, requiring qualification in accordance with DoDM 8140.03. Federal benefits are available to employees.

Registered Nurse - Surgery Nurse Coordinator

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 06, 2024

The Registered Nurse Surgery Coordinator is responsible for assessing, planning, implementing, and evaluating care based on age-specific components. They focus on patient education, self-management, and customer satisfaction throughout the continuum of care. The role involves following established policies and guidelines, and collaborating with interdisciplinary team members to influence care outcomes. Requirements for this position include U.S. citizenship, passing a pre-employment physical examination, and participation in vaccination programs. Qualifications include graduation from an approved nursing program, current nursing registration, and meeting specific grade determinations based on scope, education, and dimensions of practice. Preferred experience includes a Bachelor's of Science in Nursing and 2-3 years of nursing experience. The role involves heavy lifting, straight pulling, pushing, reaching, use of fingers, walking, standing, repeated bending, and working closely with others.

Supervisory IT Specialist (Infosec)

Company: Other Agencies and Independent Organizations - Federal Communications Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a job opening in the Cybersecurity Group of the Federal Communications Commission (FCC) in Washington, DC. The position requires IT-related experience with attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience is needed, including providing cybersecurity advice, coordinating inspections, developing policies, and using GRC tools. Relocation expenses won't be paid, and a background investigation, drug test, and security clearance are required. The position also involves a probationary period and financial disclosure. The text also mentions conditions of employment, such as US citizenship, registration with Selective Service for males born after 1959, and potential drug testing.

Capture Manager / Opportunity Lead

Company: EDC Consulting

Location: Washington DC

Posted Dec 06, 2024

EDC Consulting is a small business provider of enterprise solutions and strategic business support to the Federal Government. They have extensive experience in designing, developing, implementing, and maintaining complex business systems and software solutions for various clients. EDC is an Oracle Platinum Partner, SAP Partner, and Premier Business Partner of the IBM Corporation. They offer a rich corporate culture with driven and determined leadership in a dynamic environment. They are looking for a Capture Manager Opportunity Lead with experience in proposal writing, teaming, collaboration, and management.

EXECUTIVE DIRECTOR, STRATEGIC SUBMARINES

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 06, 2024

The text describes a job opportunity for the position of Executive Director, Program Executive Office, Strategic Submarines (PEO SSBN-B) in the office of the Program Executive Officer, Strategic Submarines (PEO SSBN). The role is part of the Senior Executive Service (SES), a top-tier government leadership group. Key requirements include US citizenship, federal employment suitability, direct deposit participation, E-Verify completion, and ethics orientation. The role involves leading change, managing people, delivering results, demonstrating business acumen, and building coalitions. Mandatory technical qualifications include expert knowledge in naval architecture, systems engineering, submarine design, acquisition management, and shipyard processes. The position offers a comprehensive benefits package and the chance to influence federal government innovation.

Operations Research Analyst

Company: Department of Energy - National Nuclear Security Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The job posting is for an Operations Research Analyst position supporting NNSA's infrastructure modernization projects. The role involves providing analytical support in areas like cost, schedule, risk, portfolio, budgeting, and decision-analysis. The successful candidate must have at least one year of specialized experience in applying operations research concepts to develop complex analytical and decision analysis products. They must also possess competencies in cost benefit analysis, customer service, oral communication, team building, and technical competence. Qualifications include a degree in operations research or equivalent coursework, and U.S. citizenship. The role requires a pre-employment drug test, favorable suitability determination, financial disclosure, and a Q level security clearance. The position may involve random drug testing, e-Verify participation, and compliance with HSPD-12.

IT Specialist

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Dec 06, 2024

This job posting is for an IT specialist role within the Operational Infrastructure and Virtualization organization of Operational Services, Transmission Technology Services, Transmission Services, and Bonneville Power Administration. The role requires expert technical knowledge for mission-critical systems, with a 7x24 operation. Requirements include U.S. citizenship, e-Verify participation, Selective Service registration for eligible males, and successful completion of a background investigation. Specialized experience is needed in providing technical advice, interoperability design, and IT infrastructure protection. The Department of Energy fosters a diverse and inclusive workplace, offering a comprehensive benefits package and promoting work-life balance.

Medical Instrument Technician (GI)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 06, 2024

The Medical Instrument Technician (MIT) is a member of the Gastroenterology Procedure Team, assisting physicians and other team members during diagnostic examinations or medical treatment procedures. The role involves proficiency in English, potential probationary period, background/security investigation, and completion of an online onboarding process. A pre-employment physical examination is required, and participation in seasonal influenza and COVID-19 vaccination programs is mandatory. Qualifications include U.S. citizenship, English proficiency, and experience in endoscopic procedures. Certification is desirable but not required. The role involves complex procedures, specimen collection, training of other technicians, and patient care duties.

Caterer NF-03

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 06, 2024

The FMWRC aims to provide top-tier MWR products and services for the US Army, crucial for a ready and self-reliant force. This role is with MWR Central Catering. Applicants should include comprehensive contact info for references. Requirements include specialized work experience or relevant education, exceptional communication skills, and problem resolution abilities. Preferred qualifications include post-high school education, sales experience, and catering software knowledge. The position is worldwide, with no PCS costs or incentives. Sunday premium and night differential may be authorized.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages