Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Project Manager (PMP) - HYBRID

Company: Strategic Resolution Experts

Location: Washington DC

Posted Dec 01, 2024

The job posting is seeking a PMP-certified Project Manager to lead multiple task order contracts across various Federal Government customers. The role requires strong project management skills, experience in organizational transformation, and a commitment to service and integrity.

SAP Concur Travel and Expense Operations Manager

Company: IBM

Location: US Washington

Posted Dec 02, 2024

The text describes a career opportunity in IBM Consulting, highlighting the importance of long-term relationships, collaboration, and innovation. The role involves managing travel and expense operations for federal agencies, requiring experience in project management, customer relationship management, and process improvement.

Travel and Expense Operations Manager

Company: IBM

Location: US Washington

Posted Dec 02, 2024

The text describes a career opportunity in IBM Consulting, focusing on the role of a Customer Support Manager for a Federal Travel and Expense platform. The role involves overseeing operations, leading projects, engaging with clients, and managing a cross-functional team. The candidate should have experience in Travel and Expense Shared Services, project management, and Federal Travel and Expense transformation.

Open Source Intelligence (OSINT) Librarian

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 01, 2024

BAE Systems is seeking a Midlevel Librarian OpenSource Intelligence OSINT Analyst to support their government customer. The job requires experience in intelligence related field with OSINT experience, utilizing CommercialOffTheShelf COTS OSINT tools, and knowledge of IC and DoD classification guidelines and procedures.

Unsolicited Applications - our Talent Network (f/m/x)

Company: refurbed

Location: Washington DC

Posted Dec 01, 2024

The text describes a company called refurbed, which is a marketplace for refurbished products. The company is looking for employees to join their teams, including Supply, Strategy, Customer Service, Marketing, Finance, Analytics, Product Management, Engineering, and People. The company values transparency, open communication, and constructive feedback, and offers a range of benefits, including flexible working hours, unlimited training, and a healthy work-life balance.

Customer Success Manager - Public Sector

Company: Sayari

Location: Washington DC

Posted Dec 02, 2024

Sayari is a company that provides counterparty and supply chain risk intelligence. They are seeking a Customer Success Manager to help their existing clients effectively leverage their solutions. The company culture is defined by a dedication to their mission, passion for finding novel approaches, and understanding that diverse perspectives create optimal outcomes.

Account Manager, Enterprise

Company: 3E

Location: Washington DC

Posted Dec 01, 2024

The job posting is for an Account Manager position at 3E, a company that provides data analytics and software solutions for workplace and chemical safety, product stewardship, and supply chain management. The role involves expanding the company's business across customer bases, driving customer retention, and identifying cross-sell opportunities. The company offers a collaborative culture, career growth opportunities, and unlimited earning potential.

Decision Analytics Associate Consultant - Health Plan

Company: ZS

Location: Washington DC

Posted Dec 02, 2024

ZS is a management consulting and technology firm that values its people and partners with clients to develop custom solutions. The company offers a comprehensive total rewards package and a flexible work environment.

Demand Planner

Company: Lawazem

Location: Washington DC

Posted Dec 01, 2024

LAWAZEM is looking for a skilled Demand Planner to join their team and ensure future demand is met. The role involves developing and maintaining demand forecasts, collaborating with teams, and identifying potential supply chain risks.

TAP Assistant Manager - MGM Springfield

Company: MGM Resorts International

Location: Washington DC

Posted Dec 02, 2024

MGM Resorts is seeking a Restaurant Assistant Manager to create unique experiences for guests. The ideal candidate has high volume restaurant management experience, strong customer service skills, and knowledge of computer software.

Project Accountant - Federal Govenment

Company: EDC Consulting

Location: Washington DC

Posted Dec 01, 2024

EDC Consulting is a small business provider of enterprise solutions and strategic business support to the Federal Government. They are looking for a PROJECT ACCOUNTANT to join their Internal Operations group.

Partner Engineer (Juniper)

Company: Red River

Location: Washington DC

Posted Dec 01, 2024

The job posting is for a Red River Partner Engineer, responsible for maintaining knowledge of products, partners, and competitors, and supporting revenue growth. The role requires a bachelor's degree, 2 years of work experience, and current Secret Clearance.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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