Customer Satisfaction Jobs in Washington DC

40,680 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Sr. Director, Sales

Company: Samsung Semiconductor, Inc.

Location: Washington DC

Posted Dec 03, 2024

The text is about an opportunity to lead sales engagement with a leading Cloud Service Provider, build relationships with key stakeholders, and contribute to the growth of Samsung's business. The role requires strong leadership, sales skills, and the ability to work with key decision-makers. The company offers a competitive compensation package, incentive opportunities, and a diverse benefits package.

Senior Azure Cloud Engineer

Company: Harmonia Holdings Group

Location: Washington DC

Posted Dec 02, 2024

Harmonia Holdings Group LLC is a rapidly growing federal government contractor that provides innovative solutions to its clients. The company has been recognized for its outstanding work culture and has received several awards and certifications. It offers its employees a competitive compensation package, a family-focused culture, and a dynamic work environment.

Account Manager

Company: Diligent

Location: Washington DC

Posted Dec 02, 2024

Diligent is a global leader in modern governance, providing SaaS solutions to empower leaders and organizations. The company is committed to making a positive impact and offers a flexible work environment, competitive pay, and opportunities for growth and development.

Supply Chain Ops Associate

Company: Ryder Supply Chain Solutions

Location: Washington DC

Posted Dec 02, 2024

Ryder is hiring a Supply Chain Ops Associate in Arlington, TX, with a salary range of $40,000 to $50,000. The job offers benefits, including medical, dental, and vision insurance, as well as paid time off and a 401(k) plan.

Space Enterprise Commercial Modeling and Simulation Lead

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 03, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace and is looking for a Space Enterprise Commercial Modeling and Simulation Lead to join their team.

Cloud Engineer

Company: Oteemo Inc.

Location: Washington DC

Posted Dec 02, 2024

Oteemo is a dynamic technology company seeking a Cloud Infrastructure Engineer to manage and optimize cloud infrastructure. The company values drive, passion, and technical skills, and offers competitive pay and benefits.

Client Order Coordinator

Company: CSC

Location: Washington, DC

Posted Dec 03, 2024

CSC is hiring a Client Order Coordinator for its Corporate Filing Team in Washington, D.C. The role involves working directly with Client Service Representatives and vendors, processing legal documents, conducting online research, and providing excellent customer service. The job offers competitive benefits, a fast-paced environment, and opportunities for growth. CSC values service quality, community involvement, and continuous improvement, and is committed to creating a diverse and inclusive workplace.

Senior Portfolio, Program, and Project Analyst

Company: Hive Group LLC

Location: Washington DC

Posted Dec 03, 2024

The text describes a job summary for a position in the Department of Homeland Security's Science and Technology Directorate, SampT Office of Mission and Capability Support MCS. The role involves assisting with RDTampE contracts, monitoring project performance, maintaining program budgets, providing support to portfolio and program managers, and performing routine tasks. The job qualifications include a Bachelor's or Master's degree and relevant experience. The company is committed to equal opportunity and does not discriminate based on protected status. The text also includes a disclaimer about fraudulent job offers and individuals impersonating Hive Group Talent Acquisition Specialists.

Front Desk Receptionist/ Community Manager I

Company: Carr Workplaces

Location: Washington DC

Posted Dec 02, 2024

The job description is for a Community Manager position at Carr Workplaces, requiring excellent interpersonal skills, customer service experience, and ability to manage client events and administrative tasks. The company offers a top-of-the-line benefits package and opportunities for growth.

Sr Staff Cyber Research Engineer

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 03, 2024

Palo Alto Networks is a cybersecurity company dedicated to protecting the digital way of life. They are committed to innovation, disrupting traditional methods, and fostering a collaborative environment. The company values its employees' unique ideas and offers comprehensive development and wellbeing programs. The role involves protecting customers from malicious actors, developing novel techniques for cyber threat intelligence, collaborating with government partners, and mentoring junior staff. Requirements include a technical degree or equivalent experience, certifications, proficiency in Python, and knowledge of network protocols. The team works on varied, exciting projects, rapidly prototyping new capabilities and conducting vulnerability research. Compensation is competitive, with a base salary between $136,000 - $219,000/YR, and a commitment to diversity and equal opportunity.

Operations Associate, Courier Communications

Company: Wolt

Location: Washington DC

Posted Dec 02, 2024

Wolt is a technology company that provides an online platform for consumers, merchants, and couriers. They aim to make cities better by empowering and growing local communities. The company is looking for a Courier Communications Associate to shape and enhance their communication with courier partners.

Interaction Designer

Company: BLN24

Location: Washington DC

Posted Dec 02, 2024

BLN24 is a digital creative agency that supports the US Federal Government. They are seeking an Interaction Designer to join their team. The role involves conducting user research, designing interactions, and performing usability testing. The company offers competitive benefits, flexibility, and a diverse work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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