Customer Satisfaction Jobs in Washington DC

40,680 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Capital One Software, Sr. Product Manager (Remote)

Company: Capital One

Location: Washington DC

Posted Nov 24, 2024

The job posting is for a Manager of Product Management at Capital One, seeking a candidate with experience in digital product management, who is passionate about marrying innovation with emerging technologies. The role involves driving project and program delivery, partnering with other Product Managers, and building change management and training materials.

Information Security Director - Application Security

Company: MassMutual

Location: Washington DC

Posted Nov 24, 2024

MassMutual is seeking an Application Security Engineer Director to lead and oversee the organization's application security strategy and team. The ideal candidate will have a strong background in application security, experience with secure software development, and a passion for continuous learning and collaboration.

Mammography Technologist - 40 Hrs - Tacoma - 5K SOB

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Nov 23, 2024

The job involves providing mammography services to patients, preparing mammography rooms, performing high-quality testing, and maintaining patient confidentiality. Essential responsibilities include diagnostic testing, computer system management, customer service, patient and employee safety, general behavior, and regulatory compliance. Basic qualifications include a high school diploma, certification as a Radiologic Technologist in Washington, and Basic Life Support certification. Preferred qualifications include one year of mammography experience and state of Washington certification as a Mammography Technologist with American Registry of Mammography Technologists (AART-M) registration.

RN Home Health Hospice Visiting Nurse 4-8's Tacoma

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Nov 23, 2024

The job involves providing comprehensive skilled nursing care and services to patients in their homes, working on an interdisciplinary team for home health, palliative care, and hospice programs. Responsibilities include assessing patients, developing care plans, educating patients and families, and managing pain and symptoms. The role requires substantial nursing skills, adherence to safety standards, and the ability to perform various procedures. Basic qualifications include a minimum of two years of RN experience, an Associates degree in Nursing, a valid RN license, and a clean driving record. Preferred qualifications include Horizon for home care system experience and a Bachelor's degree in Nursing.

RN Liaison Nurse SNF Spokane

Company: Kaiser Permanente

Location: Spokane, Washington

Posted Nov 23, 2024

The Care Manager, or Liaison Nurse, will work in two settings on a rotating schedule, focusing on optimal patient health care outcomes and appropriate resource utilization. They will plan discharges and follow-up care for Kaiser Foundation Health Plan of Washington patients hospitalized at a nearby facility, and carry a case load in one of the Kaiser medical centers. The role involves assessing patients, developing patient-centered care plans, coordinating interventions, and advocating for patient care needs. Essential responsibilities include ensuring patients meet case management criteria, assessing their physical, mental, financial, and psychosocial status, and developing case management plans with patient goals and outcomes. The Liaison Nurse will collaborate with healthcare professionals, monitor patient responses to interventions, and participate in measuring the effectiveness of the case management program. Basic qualifications include a Bachelor's degree, Registered Nurse License (Washington), and three years of recent RN clinical experience. Preferred qualifications include additional RN experience in utilization review, care coordination, or disease management, and a Bachelor's of Science in Nursing.

Billing Processor

Company: Republic Services

Location: Washington DC

Posted Nov 24, 2024

The job description is for a billing position at Republic Services, a company that provides environmental services. The role involves preparing and processing bills, resolving billing discrepancies, and interacting with customers. The company values its employees and has a strong commitment to sustainability.

Applied Data Science Associate - Federal

Company: DataRobot

Location: Washington DC

Posted Nov 23, 2024

DataRobot is a leader in ValueDriven AI, offering a unique and collaborative approach to generative and predictive AI. The company provides a complete AI lifecycle platform that interoperates with existing investments in data, applications, and business processes. The Applied Data Science Associate program is designed to train individuals to become Customer Facing Data Scientists in approximately 6 months.

Respiratory Care Practitioner, Per Diem (Nights) - Seattle

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 23, 2024

The job posting is for a Respiratory Care Practitioner position requiring at least one year of experience in acute care settings. The role involves providing skilled respiratory care and diagnostic services to in-patients, urgent care, and clinic patients. Responsibilities include performing respiratory assessments, treatments, and modalities, assisting physicians in determining appropriate respiratory care, and supporting patient care, customer service, and quality initiatives. The position requires a Respiratory Care Practitioner License (Washington), Advanced Cardiac Life Support, Basic Life Support, and Registered Respiratory Therapist Certificate. Preferred qualifications include two years of experience, experience with all acute respiratory care modalities, and a graduate of a four-year respiratory therapy program.

Cloud Engineer

Company: Leidos

Location: Washington DC

Posted Nov 23, 2024

Leidos National Security Sector is seeking candidates to support an Intelligence Community client's move to Next Generation Architecture. The selected candidate will be part of a dynamic team conducting new development and OampM. The role involves analyzing customer requirements, building web services, and developing high-visibility cloud-based IT systems.

Financial Consultant

Company: Flagstar Bank

Location: Washington DC

Posted Nov 23, 2024

The job posting is for a Financial Consultant position at Flagstar. The role involves building and maintaining relationships with retail bank branches, advising customers on investment strategies, and meeting sales targets. The ideal candidate should have a strong sales background, excellent communication skills, and the ability to work well in a team.

Technical Project Manager (Grade 5 & Above)

Company: Fractal

Location: Washington DC

Posted Nov 23, 2024

The company Fractal is looking for an Agile Technical Project Manager with experience in providing end-to-end management over large-scale IT implementations. The company values passion, customer focus, and empowering imagination with intelligence. It has been recognized as a Great Place to Work and a Cool Vendor by Gartner.

Telecom Project Manager - Cleared

Company: CDW

Location: Washington DC

Posted Nov 24, 2024

CDW is a leading technology solutions provider seeking a project manager with experience in telecommunications and a DoD Secret Clearance. The role involves managing stakeholders, negotiating changes, and ensuring project profitability.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages