Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Pharmacy Technician

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 23, 2024

Kaiser Permanente is offering a Pharmacy Technician position with competitive wages, including a recent 9% increase and a $5000 sign-on bonus. The role involves supporting the pharmacy's daily workflow, ensuring timely and appropriate drug distribution, and maintaining patient safety. Essential responsibilities include typing prescriptions, processing refills, counting medications, and providing excellent customer service. The ideal candidate will have a pharmacy technician certification, knowledge of pharmacy law, and problem-solving skills. Preferred qualifications include prior experience and warehouse skills.

Director/VP, Head of People

Company: Inspiration Mobility

Location: Washington DC

Posted Nov 23, 2024

This job posting is for an HR Generalist position at Inspiration Mobility, a company that provides tailored solutions for electrifying transportation in North America. The role involves overseeing compensation strategies, workforce planning, and organizational structure, as well as collaborating with the executive team to create and execute strategic HR initiatives. The ideal candidate should have 10+ years of progressive HR experience, including 3+ years in a leadership capacity within smaller hypergrowth environments.

2025 Data Science Undergrad Intern

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 22, 2024

The Aerospace Corporation is seeking an Undergrad Intern for the Data Science and Artificial Intelligence Department. The position will be based in El Segundo, CA. The company is committed to providing an inclusive and diverse workplace and offers a competitive compensation package.

OMB A-123 Audit Consultant

Company: Trilogy Federal

Location: Washington DC

Posted Nov 23, 2024

Trilogy Federal is seeking an experienced OMB A123 Audit Consultant to join their team. The ideal candidate will have a proven track record of experience with federal auditing or audit support. The position is remote with occasional domestic business trips.

Anesthesia Technician

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 23, 2024

The Anesthesia Technician plays a crucial role in delivering quality patient care during outpatient surgery and interventional procedures. They maintain a clean, organized workroom and ensure functional anesthesia equipment. Their responsibilities include managing inventory, troubleshooting equipment issues, assisting with procedures, and maintaining patient safety. Excellent communication skills and a commitment to continuous professional development are essential.

Portfolio Lead

Company: Chameleon Consulting Group LLC

Location: Washington DC

Posted Nov 23, 2024

The job posting is seeking a highly skilled and experienced individual to fill the role of Portfolio Lead, responsible for ensuring exceptional program delivery, customer focus, team leadership, strategic growth, financial performance, and risk management.

Knowledge and Correspondence Manager (TS/SCI)

Company: Tau Six

Location: Washington DC

Posted Nov 23, 2024

Tau Six is seeking a Knowledge and Correspondence Manager to support a Department of Defense customer in Chantilly, VA. The role involves providing customer service, managing office data, and implementing custom automated workflows. The ideal candidate will have strong organizational and technical skills, and experience with knowledge management practices.

DevOps Engineer (remote)

Company: Element 84

Location: Washington DC

Posted Nov 23, 2024

Element 84 is a woman-owned small business that works with public, private, and nonprofit sector clients to develop geospatial data processing pipelines and build software that helps answer big questions about our health, our infrastructure, and our changing planet. They value diversity, inclusivity, and work-life balance, and offer competitive benefits and a flexible work schedule.

RN Case Manager - Liaison Nurse (Discharge Planning/UR) 1.0 FTE/Seattle WA (Swedish Cherry Hill) 5K SOB

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 23, 2024

Swish First Hill Campus in Seattle, WA is offering a $5K sign-on bonus for eligible external hires. The RN Case Manager - Liaison Nurse position involves discharge planning and follow-up care for Kaiser Foundation Health Plan of Washington patients. The role requires 40 hours per week, Monday through Sunday, with an every-other-weekend rotation. The Care Manager will work in two settings, focusing on optimal patient health outcomes and appropriate resource utilization. They will collaborate with primary care teams, specialty care teams, and medical providers to establish a patient-centered care plan. The position involves assessing patients, developing case management plans, coordinating interventions, and advocating for patient care needs. Basic qualifications include a Bachelor's degree, a Washington RN license, and Basic Life Support certification. Preferred qualifications include experience in utilization review, ambulatory case management, or disease management.

Bookkeeper/Administrative Assistant

Company: Van Metre Companies

Location: Washington DC

Posted Nov 22, 2024

Van Metre is seeking a Bookkeeper/Administrative Group Assistant to join their Corporate Accounting and Finance Department. The role involves bookkeeping and administrative tasks, and requires 2+ years of experience in an administrative role, basic accounting experience, and proficiency in Microsoft Office Suite.

Pharmacy Technician (TPT)

Company: Kaiser Permanente

Location: Renton, Washington

Posted Nov 23, 2024

The text describes a job opportunity for a pharmacy technician within the PCC-WA team. The role involves supporting pharmacists in preparing and dispensing medications, performing daily workflow tasks, ensuring patient safety, and staying current with clinical initiatives. Essential responsibilities include typing prescriptions, processing refills, stocking shelves, reconstituting medications, and handling phone calls. The ideal candidate should have a pharmacy technician certification, excellent communication and customer service skills, and the ability to work effectively in a team. Preferred qualifications include prior experience in pharmacy, IV experience, warehouse experience, and knowledge of managed care health systems.

Director, Marketing Programs

Company: Mattermost

Location: Washington DC

Posted Nov 23, 2024

The job description is for a Director of Marketing Programs who will lead the development, execution, and optimization of multichannel marketing programs. The role requires a strategic thinker with a strong background in campaign management, data-driven decision-making, and team leadership. The position reports to the CMO and involves working closely with cross-functional teams to enhance market position and accelerate business growth.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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