Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Head of Provider Sales (HOPS)

Company: Get Well Network

Location: Washington DC

Posted Nov 21, 2024

The Head of Provider Sales will drive growth in the US Provider market by leading a team of Account Executives and making strategic contributions to new business development and existing client relationships.

Enterprise Payer Sales Executive

Company: Get Well Network

Location: Washington DC

Posted Nov 21, 2024

Get Well is seeking a high-energy Enterprise Payer Sales Executive with a proven track record of pursuit management, strategic selling, and client relationship development. The successful candidate will have a firm grasp of the healthcare industry, with a background working with Value-Based Care (VBC) organizations and payers. The company offers a competitive base salary, generous commission plan, and remote work opportunities.

Contract Manager

Company: Pivot Path Solutions

Location: Washington DC

Posted Nov 21, 2024

Pivot Path Solutions is seeking a highly skilled Contracts Manager with experience in government acquisition support and project management. The ideal candidate will have a proactive and detail-oriented mindset with exceptional communication skills.

Senior Client Success Manager

Company: Get Well Network

Location: Washington DC

Posted Nov 21, 2024

The job posting is for a Senior Client Success Manager position at Get Well, a digital health company. The role involves working with clients to implement Precision Engagement solutions, leading a team of Client Service Managers, and driving utilization of the Get Well system. The job requires strong customer service, project management, and change management skills, as well as experience working in a hospital environment.

VP, Enablement

Company: HHAeXchange

Location: Washington DC

Posted Nov 22, 2024

HHAeXchange is seeking a VP Enablement to lead the enablement team, develop strategies for sales and operations teams, and maintain knowledge documentation. The role requires 15+ years of experience in SaaS enablement and a strong project management acumen.

Senior Billing Specialist

Company: The Washington Post

Location: Washington DC

Posted Nov 21, 2024

The Washington Post is seeking a Senior Billing Specialist to join their Finance Operations team. The ideal candidate will have a strong finance background, excellent communication skills, and the ability to work independently. The job requires processing daily billing, resolving billing discrepancies, and collaborating with internal teams.

Senior Systems Administrator/Engineer

Company: FINRA

Location: Washington DC

Posted Nov 21, 2024

The job description is for a Senior Systems AdministratorEngineer who will work under minimal supervision and perform various tasks to ensure FINRA data centers meet quality standards. The role requires a bachelor's degree in Computer Science or related field, with at least five years of experience. The job offers a competitive salary range and benefits.

Account Executive

Company: Clear Channel Outdoor

Location: Washington DC

Posted Nov 21, 2024

The job posting is for a sales position at Clear Channel Outdoor, requiring 23 years of progressive sales experience, strong organizational skills, and ability to multitask. The job involves generating advertising revenue, developing customer relationships, and negotiating fees.

Conference Technology Team Lead

Company: Crowell & Moring

Location: Washington DC

Posted Nov 21, 2024

The job description is for a Conference Technology Team Lead at Crowell amp Moring LLP. The role involves administering technical and operational support for audiovisual equipment, providing conference technology support, and maintaining equipment inventories. The job requires advanced technical skills, experience with video conferencing technologies, and strong communication and problem-solving abilities.

IT Portfolio Management Reporting Specialist - 100% Remote (REF1718Q)

Company: Citizant

Location: Washington DC

Posted Nov 21, 2024

Citizant is a leading provider of professional IT services to the US government, seeking a skilled IT Portfolio Management Reporting Analyst to join their team. The ideal candidate will have experience with data reporting and analysis, and be able to provide insight into industry best practices.

Federal Account Executive, Defense Industrial Base (DIB)

Company: Wiz

Location: Washington DC

Posted Nov 21, 2024

Wiz is a rapidly growing startup seeking an Account Executive to drive bookings growth with Independent Software Vendors (ISV) who build SaaS products for the public sector. The role involves building trusted relationships with CISO-level executives, developing and closing deals, and collaborating with Wiz's partner ecosystem.

Account Executive, Federal (East)

Company: Slingshot Aerospace

Location: Washington DC

Posted Nov 22, 2024

Slingshot Aerospace is seeking an Account Executive to interface with Federal Clients with operations and interests in space. The role involves identifying, qualifying, and pursuing new and expansion business opportunities with lead account ownership and relationship requirements.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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