Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Analyst, Advanced Analytics

Company: Choice Hotels International

Location: Washington DC

Posted Nov 22, 2024

Choice Hotels is looking for a Senior Analyst Advanced Analytics to work in their Advanced Analytics Department. The role involves identifying growth opportunities, supporting decision-making, and enhancing operational efficiency through various marketing science analyses. The ideal candidate has a bachelor's degree, 3+ years of advanced analytics experience, and proficiency in Microsoft Excel, SQL, and Tableau.

ForeScout Engineer, TS/SCI (Springfield, VA)

Company: GuidePoint Security

Location: Washington DC

Posted Nov 22, 2024

GuidePoint Security is a rapidly growing company that provides trusted cybersecurity expertise solutions and services. The company is looking for a cyber tools and system administrator to join their team. The job requires experience with installing, configuring, and maintaining ForeScout and other cyber applications and security tools.

Associate Threat Intelligence Analyst

Company: Rapid7

Location: Washington DC

Posted Nov 22, 2024

Rapid7 is looking for a MDRP Threat Intelligence Analyst to join their Threat Command team. The role involves reviewing alert data, investigating threats, and providing intelligence outputs to customers. The company values diversity and is committed to creating a secure digital world.

Sales Engineer - Europe and Central Asia

Company: Tarana Wireless, Inc.

Location: Washington DC

Posted Nov 22, 2024

Tarana is a company that aims to accelerate the deployment of reliable and affordable internet access worldwide. They have a next-generation fixed wireless access (ngFWA) platform that enables operators to bring high-speed broadband to underserved and hard-to-reach communities efficiently and cost-effectively. The company is looking for a Sales Engineer with experience in wireless data and broadband systems to support technical aspects of new sales opportunities in Europe and Central Asia.

Inside Sales Representative-Arlington, VA

Company: Privia Health

Location: Washington DC

Posted Nov 22, 2024

Privia Health is a technology-driven company seeking a proactive pipeline of interested qualified candidates for a sales role. The role requires in-office work and involves generating qualified leads, conducting market research, and supporting sales directors.

Sourcing Specialist

Company: BDA

Location: Washington DC

Posted Nov 22, 2024

The job posting is for a Global Sourcing Specialist at BDA, a top global Merchandise Agency. The job requires experience in softlines, project management, and problem-solving skills. The company offers a competitive salary range of $70,000 to $85,000 per year, as well as a range of benefits and perks.

Cato - HR Coordinator

Company: Nonprofit HR

Location: Washington DC

Posted Nov 22, 2024

The Cato Institute is seeking a Human Resources Coordinator to join their team. The role involves various HR functions, including employee engagement, talent acquisition, and compliance. The ideal candidate will have a bachelor's degree in human resources or a related field, at least 2 years of experience in HR, and working knowledge of HCM systems.

Administrative Assistant

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 22, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. They are seeking an Administrative Assistant to support their operations and are committed to providing an inclusive and diverse workplace.

Senior Administrative Assistant

Company: AlixPartners

Location: Washington DC

Posted Nov 22, 2024

AlixPartners is a professional services firm that solves complex challenges by moving quickly from analysis to action. They promote an inclusive environment and have a hybrid work model. The company is looking for an Administrative Senior Professional to support their Corporate Services team.

Senior Research Specialist IV

Company: Red Gate Group

Location: Washington DC

Posted Nov 22, 2024

The Red Gate Group is seeking a Senior Research Specialist IV to support the Office of the Under Secretary of Defense for Acquisition and Sustainment. The role involves providing high-level expertise to advance strategic initiatives and ensure operational success across diverse and complex areas.

Software Engineer, CNO Containerization and Programming

Company: Chameleon Consulting Group LLC

Location: Washington DC

Posted Nov 22, 2024

The job posting is for a Senior Software Developer position at CCG, a technology company focused on cyber operations. The role involves designing and developing software tools, integrating testing, and collaborating with a team. The company is an equal opportunity employer.

Information Technologist

Company: H2 Performance Consulting Corporation

Location: Washington DC

Posted Nov 22, 2024

H2 Performance Consulting is seeking an Information Technologist to support the US Navy. The job requires strong communication skills, customer service attitude, and experience with IT operations and customer requests.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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