Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Recruiting Coordinator - Legal Division

Company: Lucas Group

Location: Washington DC

Posted Nov 21, 2024

The text describes a company, Lucas Group, that is committed to bringing passion and customer focus to the business. It highlights the company's culture, growth, and opportunities for employees. The role of Recruiting Coordinator is also described, which involves supporting recruiters in the legal division.

Database Engineer- Hadoop/Matrix

Company: Technogen

Location: Washington DC

Posted Nov 21, 2024

The job description is for a Database Engineer position at TechnoGen Inc, a company that provides IT services and software development. The job involves reviewing and certifying new versions of software, developing and building deployment packages, and providing support for production, QA, and development environments.

Financial Planner

Company: LPL Financial

Location: Washington DC

Posted Nov 21, 2024

LPL Financial Planning team is seeking a Financial Planner to support a network of advisors in all aspects of financial planning. The role involves developing financial plans, providing education, and coaching advisors. The Financial Planner will be part of a growing team and will not have the opportunity to build their own book of business.

Account Manager

Company: Global Blue

Location: Washington DC

Posted Nov 21, 2024

The job posting is looking for a sales talent with strong results orientation, passion, and determination to reach sales targets. The role involves selling Global Blue service products to merchants in Vienna, managing account specific contractual obligations, and ensuring accurate commercial and financial accounts management.

Human Resources Generalist II - Employee Relations

Company: Fairfield Residential

Location: Washington DC

Posted Nov 21, 2024

Fairfield is a leader in the multifamily housing industry, seeking a HR Generalist to support employee relations. The role involves conducting investigations, providing guidance to managers, and ensuring compliance with laws and regulations.

Platform Engineer – IBM Client Engineering - Washington, DC

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The job posting is for a Platform Engineer at IBM Client Engineering, responsible for delivering unique client cocreation experiences, leveraging hybrid cloud and AI solutions, and providing technical leadership. The role requires strong analytical skills, excellent communication, and a growth mindset.

Insider Threat / UAM Analyst

Company: Leidos

Location: Washington DC

Posted Nov 21, 2024

The Leidos Digital Modernization sector is looking for UAM Analysts to join the GSMO effort in Alexandria. The position involves triaging and analyzing UAM alerts, documenting and reporting findings, and creating countermeasures to specific weaknesses.

Executive Recruiter - Legal

Company: Lucas Group

Location: Washington DC

Posted Nov 21, 2024

The text describes a company, Lucas Group, that is a Forbes Top 5 Ranked Professional Recruiting Firm. It highlights its commitment to bringing passion and customer focus to the business, and its award-winning team. The company is looking for an Executive Recruiter to join its Legal Division, which sources and recruits top Legal talent in the nation.

Sr People Services Delivery Manager (USA Remote)

Company: Turnitin

Location: Washington DC

Posted Nov 21, 2024

Turnitin is a global organization that provides innovative solutions for education. The company is committed to promoting honesty, consistency, and fairness across all subject areas and assessment types. The Senior People Service Delivery Manager role involves leading a team, providing guidance and support, and ensuring compliance with company policies and regulations.

Manager in Training - Operations

Company: POOLCORP

Location: Washington DC

Posted Nov 21, 2024

POOLCORP is a global organization with a long history of continuous success, offering a range of benefits, opportunities for growth, and a commitment to being a good corporate citizen.

Sr. Data Encryption Engineer - (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Nov 21, 2024

Fannie Mae is a flexible hybrid company that offers a range of benefits and opportunities for growth. The company is committed to fostering a diverse and inclusive workplace and is an equal opportunity employer.

Senior DevSecOps Engineer

Company: Omniscius

Location: Washington DC

Posted Nov 21, 2024

The job posting is seeking a Senior DevSecOps Engineer to join a team supporting a Homeland Security customer in Springfield, VA. The candidate will play a pivotal role in designing, implementing, and maintaining CICD solutions, consulting on DevSecOps requirements, and enhancing automation processes.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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