Customer Satisfaction Jobs in Washington DC

40,680 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

General Manager

Company: Cinepolis Corporativo

Location: Washington DC

Posted Nov 21, 2024

Cinépolis USA is a leading cinema exhibitor offering enhanced movie-going experiences. The company is seeking a team member to join their operations team, responsible for recruiting, hiring, and training staff, as well as managing daily operations and ensuring guest satisfaction.

Federal Technology Portfolio Seller

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The role is for a sales leader to work with Federal clients, integrating IBM's technology portfolio to drive strategic innovation and results. The ideal candidate has a track record of success in complex technology sales, deep expertise in the Federal IT market, and excellent communication and collaboration skills.

Marketing Manager

Company: CaryHealth

Location: Washington DC

Posted Nov 21, 2024

CaryHealth is seeking a Marketing Manager to join their growing team in Washington DC. The role involves developing and executing strategic marketing plans to promote their products and services.

IP Trademark, Copyright, & Advertising (TCA) Operations Manager

Company: Cooley

Location: Washington DC

Posted Nov 21, 2024

Cooley is seeking an IP Trademark Copyright amp Advertising TCA Operations Manager to join the IP Services team. The role involves overseeing TCA operations, driving technological and process innovation, and ensuring efficient and effective client service.

Client Engineering - Solution Architect - Washington, DC

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The job description is for a Solution Architect within IBM Client Engineering, responsible for delivering unique client cocreation experiences and accelerating their enterprise transformation programs. The role requires technical leadership, solution development, and solution delivery, with a focus on hybrid cloud technologies and agile project management.

Storage Brand Sales Specialist - Federal

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The job description is for a Technology Sales Specialist role within IBM storage, where you will work closely with clients to develop relationships and show them how IBM's industry-leading solutions will solve their problems. The role involves managing clients, communicating IBM's value, and driving the sales process. The job requires a successful track record in tech sales, business acumen, and exceptional communication skills.

Global Account-Based Marketing Manager

Company: Oritain

Location: Washington DC

Posted Nov 21, 2024

The company Oritain is looking for an experienced Global Account-Based Marketing (ABM) Manager to support the Sales and Marketing team in meeting revenue targets. The ideal candidate will be highly collaborative, results-driven, and deeply analytical, with a proven track record of revenue delivery.

Assistant General Manager

Company: Cinepolis Corporativo

Location: Washington DC

Posted Nov 21, 2024

Cinépolis USA is a leading cinema exhibitor offering enhanced movie-going experiences. The company is seeking a team member to assist the General Manager in hiring, training, and supervising staff.

Performance Marketing Analyst

Company: Bass Pro Shops

Location: Washington DC

Posted Nov 21, 2024

The job posting is for a Marketing Analytics team member at Bass Pro Shops. The ideal candidate will have a degree in Marketing, Research, Statistics, or Economics, and 2 years of analytical experience. The job involves creating reports, analyzing data, and working with cross-functional teams.

Federal Storage Brand Sales Specialist

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The text describes a role as a Technology Sales Specialist within IBM Storage, focusing on cocreating with clients and colleagues in a trusted and respected team. The role involves driving optimal customer technology outcomes, achieving strategic objectives, and working closely with clients to understand their needs and deliver IBM's industry-leading solutions. The role requires a strong track record in tech sales, business acumen, and excellent communication skills.

Federal Brand Sales Specialist- POWER- DC Market

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The job posting is for a Technology Sales Specialist role at IBM, where you will accelerate enterprises' success by improving their data understanding and providing solutions. The company offers excellent onboarding, learning culture, and ongoing development opportunities.

Media Ingest Specialist

Company: Harbor (harborglobal)

Location: Washington DC

Posted Nov 21, 2024

Harbor is seeking a full-time Media Ingest Specialist to support news broadcast ingest workflow and digital media management needs at a prestigious news and media company in Washington DC. The ideal candidate will have 2-4 years of similar or related experience.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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