Customer Satisfaction Jobs in Washington DC

40,680 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Associate, Product Management

Company: Capital One

Location: Washington DC

Posted Nov 15, 2024

The job posting is for a Senior Associate Product Management position at Capital One, which involves reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. The role requires collaboration with tech teams, effective use of hypothesis-driven assessment of data, and working autonomously in an agile environment.

Finance Manager, Revenue & Commercial Analysis

Company: 3E

Location: Washington DC

Posted Nov 15, 2024

3E is a mission-driven company providing data analytics and software solutions for workplace and chemical safety, product stewardship, and sustainability. They are looking for a Finance Manager to join their team and drive profitable growth.

Staff Software Engineer – IaaS (Cluster Management – Day 2 Tools) (REMOTE)

Company: GEICO

Location: Washington DC

Posted Nov 15, 2024

GEICO is seeking a Staff Software Engineer to drive insurance business transformation, building high-performance platforms and applications. The ideal candidate has strong technical expertise in software engineering, containers, and Kubernetes, with proficiency in OpenStack IaaS platform.

IT Program Manager

Company: DRT Strategies

Location: Washington DC

Posted Nov 16, 2024

DRT Strategies is a consulting firm that delivers expert management consulting and IT solutions to various clients. They are seeking a Program Manager to lead and manage an enterprise IT contract for the FDA.

Public Affairs Manager - AUT, HU & CZ (all genders)

Company: Delivery Hero

Location: Washington DC

Posted Nov 15, 2024

The job description is for a Public Affairs Manager position at foodora, a quick commerce and delivery company. The role involves implementing public affairs strategies, engaging with key decision-makers, and influencing regulatory environments to drive business growth. The company offers a dynamic and supportive environment with strong growth opportunities, a great package of benefits, and a competitive salary.

Sr. Account Manager - Mon - Fri 9am-6pm

Company: Williams Lea

Location: Washington DC

Posted Nov 15, 2024

Williams Lea is hiring for an Account Manager Sr position in Washington DC office. The job requires a bachelor's degree, over 6 years of experience, and excellent client service skills. The role involves overseeing contracted operations, people leadership, and financial and contractual management.

Director, Data Science Division (Remote, US)

Company: ICA, Inc.

Location: Washington DC

Posted Nov 15, 2024

International Consulting Associates Inc is a rapidly growing company located in the DCMetro area. They offer a range of management solutions and technical services on domestic and international programs. They are results-focused and have a proven track record supporting federal agencies and large government services primes in three main areas: Research and Data Analysis, Advanced Data Science, and Strategic Services. They are looking for a Director of Data Science to join their growing team.

Program/Project Manager - Junior

Company: Syms Strategic Group, LLC (SSG)

Location: Washington DC

Posted Nov 16, 2024

The job posting is seeking a Program/Project Manager for the VA Acquisition Academy. The job requires experience in project management, communication, and problem-solving. The company is an equal opportunity employer and offers a remote position with potential travel.

Penetration Tester

Company: Gray Tier Technologies, LLC

Location: Washington DC

Posted Nov 15, 2024

The job posting is seeking a Web App Penetration Tester to support a DHS customer. The responsibilities include knowledge of penetration testing best practices, experience conducting penetration testing, and providing expert level guidance to the customer. The qualifications include a bachelor's degree, 8+ years of professional experience, and specific security clearance requirements.

CNC Programmer

Company: UFP Industries

Location: Washington DC

Posted Nov 15, 2024

The job posting is for a CNC Programmer position at a company that values creativity, autonomy, and professional growth. The role involves managing customer quotations, programming CNC machines, and leading a team to achieve business goals.

Senior Project Manager

Company: McFadyen Digital

Location: Washington DC

Posted Nov 15, 2024

McFadyen Digital is a leading advisor and implementer of eCommerce Marketplace solutions, with a strong track record of delivering successful projects for Fortune 500 companies. The company is looking for a project manager to lead innovative eCommerce solutions, with a focus on customer management, team leadership, and technical expertise.

Storage Presales Consultant (f/m/d)

Company: Hewlett Packard Enterprise

Location: Washington DC

Posted Nov 15, 2024

The job description is for a Storage Presales Consultant at Hewlett Packard Enterprise. The role involves engaging with customers to understand their business and technical requirements, delivering presentations and demos, and developing long-term relationships. The company offers a dynamic environment, open feedback culture, and various perks.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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