Customer Satisfaction Jobs in Washington DC

40,680 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

24-3004: Sr. AI/ML Architect

Company: Navitas Business Consulting

Location: Washington DC

Posted Nov 14, 2024

The job posting is for an AIML Architect position at Navitas, a company that provides digital transformation solutions. The role involves advising a private sector customer on the adaptation of Artificial Intelligence and Machine Learning across the enterprise.

Graphic Design Specialist

Company: TD SYNNEX

Location: Washington DC

Posted Nov 15, 2024

The job posting is seeking a Graphic Designer with experience in print and digital media to lead the design and implementation of brand communications, campaigns, and strategies. The ideal candidate will have a strong understanding of marketing campaigns and be able to work collaboratively with other teams.

Project Manager - IRS

Company: Censeo Consulting Group

Location: Washington DC

Posted Nov 15, 2024

Censeo Consulting Group is a top Washington DC based management consulting firm dedicated to helping public sector and nonprofit clients build operational excellence. They are looking for a Project Manager with experience in people management, communication, and problem-solving to guide their teams in developing impactful solutions for their Federal clients at the IRS.

HR Specialist, HR Technology

Company: FINRA

Location: Washington DC

Posted Nov 14, 2024

The job description is for an HR Specialist HR Technology position at FINRA. The job involves supporting the coordination configuration and administration of HRIS business processes, providing technical support, and collaborating with the Technology team. The job also requires a bachelor's degree and a minimum of three years of HRIS experience.

Director, Software Engineering (Remote, US)

Company: ICA, Inc.

Location: Washington DC

Posted Nov 15, 2024

International Consulting Associates Inc is a rapidly growing company located in the DCMetro area. They offer a range of management solutions and technical services on domestic and international programs. The company is looking for a Director of Software Engineering to join their talented dynamic team.

UI/UX Designer

Company: Barbaricum

Location: Washington DC

Posted Nov 15, 2024

Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers. They are seeking a Senior Project Manager to support the Department of Defense's Chief Data and Artificial Intelligence Officer.

Senior Client Success Manager

Company: Rhythm (myrhythmnow.com)

Location: Washington DC

Posted Nov 14, 2024

Rhythm is seeking a Senior Client Success Manager to join their team and cultivate new and existing client relationships. The role requires building strategic relationships, driving growth, and ensuring an unsurpassed customer experience.

Sales Account Associate

Company: Aurora Ripple Enterprises

Location: Washington DC

Posted Nov 15, 2024

The job description highlights the importance of teamwork, customer service, and skill development. The company values its people and promotes from within based on results. The role requires a professional image, communication skills, and the ability to lead others.

Staff Engineer, Software C++ (R2812)

Company: Shield AI

Location: Washington DC

Posted Nov 14, 2024

The job posting is looking for a software engineer to work on developing advanced technology for autonomous systems. The ideal candidate should have experience in software engineering, artificial intelligence, and robotics. The company is pushing the envelope by applying advanced AI solutions to real hardware systems.

WGL - Inside Sales Representative

Company: AltaGas

Location: Washington DC

Posted Nov 15, 2024

The job description is for an Inside Sales Representative at WGL, seeking candidates with experience in inside or outside sales, customer service, and natural gas equipment installation. The role involves educating customers on natural gas benefits, responding to inquiries, and initiating outbound contacts. The company offers a competitive pay rate, comprehensive benefits package, and a diverse workforce.

Inside Sales Representative 1-1

Company: Martin's Point Health Care

Location: Washington DC

Posted Nov 14, 2024

Martins Point Health Care is an innovative not-for-profit health care organization that offers care and coverage to the people of Maine and beyond. The company values its employees and has been certified as a Great Place to Work since 2015.

Marketing and Communications Representative

Company: Aurora Ripple Enterprises

Location: Washington DC

Posted Nov 15, 2024

The job posting is seeking a Marketing and Communications Representative who will act as a liaison to provide product/service information and resolve customer problems. The ideal candidate is patient, empathetic, and communicative, with a strong track record of overachieving quota and excellent communication and presentation skills.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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