Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Contracts Administrator

Company: Addison Group

Location: Washington, DC

Posted Nov 09, 2024

A nationally recognized leader in education in the Washington DC Area is seeking a seasoned Contracts Administrator. The role offers an opportunity to work for a Local University and tuition reimbursement after a year. Primary responsibilities include contract administration, proposal preparation, negotiation, and customer relationship management. The ideal candidate should have a Bachelor's degree in Business Administration or related field, 3-7 years of experience as a contracts administrator, and expert knowledge of contractual and government regulations. U.S. Citizenship and potential security clearance are required.

District Support Pharmacist FT

Company: CVS Health

Location: Washington, DC

Posted Nov 09, 2024

CVS Health is seeking a Staff Pharmacist to join their team, emphasizing the role's importance in delivering human-centric healthcare. The position involves managing pharmacy operations, ensuring patient safety, and promoting a culture of empathy and compassion. The ideal candidate will have an active pharmacy license, immunization certification, and a degree in pharmacy. Benefits include comprehensive medical, dental, and vision coverage, a 401(k) plan, and well-being programs.

Store Associate

Company: CVS Health

Location: Fort Washington, PA

Posted Nov 09, 2024

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

Customer Success Analyst, Government

Company: Predata

Location: Washington, DC

Posted Nov 09, 2024

Predata, a predictive analytics startup, is seeking a Customer Success Analyst for its Government Team in Washington, D.C. The role involves supporting customers in using the Predata platform, demonstrating its capabilities to prospective clients, and collaborating with various teams to develop product features. The ideal candidate should have a degree in a related field, 2-5 years of experience in the national security space, strong international affairs background, and teaching/training experience. Competitive compensation and benefits package is offered.

Personal Banker Shops at Park Village

Company: Wells Fargo

Location: Washington, DC

Posted Nov 09, 2024

Wells Fargo is seeking an Associate Personal Banker (SAFE) for their National Branch Network. The role involves delivering exceptional customer service, building relationships, and proposing appropriate products and services. The bank emphasizes a supportive work environment with competitive salary, robust benefits, and programs for work-life balance. Wells Fargo has been recognized as one of the top workplaces for career growth in the U.S. by LinkedIn. The role requires customer interaction, understanding of bank products, and compliance with the S.A.F.E. Mortgage Licensing Act. Qualifications include customer service experience, ability to handle complex transactions, and proactive customer engagement. The position offers comprehensive benefits and a pay range of $20.00 - $27.69.

Merchandise Associate

Company: The TJX Companies, Inc.

Location: Washington, DC

Posted Nov 09, 2024

Marshalls, a retail store, is seeking a customer-focused individual to contribute to the growth of their career. The role involves delivering excellent customer service, maintaining a clean store environment, and adhering to operational standards. The company culture is positive, encouraging, and embraces change. Benefits include an associate discount, 401(k) contributions, and various insurance options. The starting pay range is $17.50 to $18.00 per hour.

Supervisory Medical Support Assistant-Recruitment Incentive Authorized

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Nov 09, 2024

The Health Administrative Service line is hiring for a Supervisory Medical Support Assistant position in Walla Walla, WA. The role requires U.S. citizenship, English proficiency, and one year of specialized experience. Key responsibilities include leading or supervising MSAs, managing fiscal matters, and ensuring compliance with policies. The position is in the Excepted Service and does not confer competitive status. Full vaccination against COVID-19 is mandatory for selected candidates.

Supervisory Information Technology Specialist (APPSW), GS-2210-15, FPL GS-15 (Direct Hire)

Company: Department of Education - Federal Student Aid

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This position is telework eligible and located in the Federal Student Aid (FSA) office. The role involves working with cross-functional agile development teams and users, focusing on improving service delivery through AI and AI-enabling technologies. The job requires US citizenship, a background investigation, and meeting all qualification requirements within 30 days. Minimum qualifications include specialized experience in lead engineering or senior software development, project management, and communicating technical concepts to non-technical audiences. Basic experience requirements include attention to detail, customer service, oral communication, and problem-solving skills.

IT SPECIALISTS (CUSTSPT)

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Nov 09, 2024

This is a public notice flyer for anticipated vacancies in the NH-03 broadband level (GS-12 and GS-13). Interested applicants must follow the 'How to Apply' section, as applications won't be accepted through the flyer. There's no guarantee of vacancies being filled. No notice of result letters will be sent. Requirements include US citizenship, federal employment suitability, direct deposit, E-Verify, Selective Service registration for males born after 12-31-59, and security clearance. Travel to CONUS and OCONUS may be required. The role demands at least one year of specialized IT customer support experience, with skills in attention to detail, customer service, oral communication, and problem-solving.

Senior Field Claim Resolution Specialist II, Property

Company: Liberty Mutual Insurance

Location: Washington, DC

Posted Nov 09, 2024

This job posting is for a Property Loss Claims Manager role at Liberty Mutual. The role involves managing, investigating, and resolving high severity property loss claims, providing exceptional customer service, and working with various vendors. The successful candidate will need a Bachelor's Degree or equivalent experience, at least 5 years of related experience, and completion of advanced property training. The position offers opportunities for growth, competitive compensation, and a positive work environment. Liberty Mutual is recognized as a 'Great Place to Work' and is committed to diversity and inclusion.

Physician-Medical Oncology

Company: MultiCare Health System

Location: Tacoma, Washington

Posted Nov 09, 2024

MultiCare Health System is seeking a BC/BE Medical Oncologist to join a well-established program with over 40 years of oncology care experience. The position offers competitive compensation, excellent benefits, career growth opportunities, research possibilities, and a wellness program. The ideal candidate will work within a multi-disciplinary team, ensuring high patient satisfaction and high value care. MultiCare is recognized for its outstanding facilities, comprehensive resources, and talented teammates, all dedicated to the mission of partnering for healing and a healthy future.

Hostess/Cashier All American

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Nov 09, 2024

The text describes a job position in the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The role involves cashiering tasks, greeting guests, and ensuring smooth operation of the business. The position requires a National Agency Background (NACI) Check, availability for varying shifts, and completion of a sanitation training course. The candidate must have knowledge of cash register operation, be neat in appearance, and work well with the public. No educational requirement is specified, and salary is dependent on experience and/or education. The job offers a comprehensive benefits package as part of a U.S. government career.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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