Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Field Sales Representative, National Security Market, Public Sector

Company: Google

Location: Washington, DC

Posted Nov 09, 2024

Google Cloud Platform is seeking a sales professional with extensive experience in the technology industry, particularly in SaaS, PaaS, or IaaS products. The ideal candidate will have a Bachelor's degree or equivalent practical experience and 10 years of sales experience, preferably engaging with C-level executives. They should be familiar with promoting infrastructure software, databases, investigative tools, applications software, or cloud solutions, especially those for US National Security Government customers. The role involves new client acquisition, strategy development, and educating clients on business opportunities. The successful candidate will build executive relationships, manage the entire business cycle, and drive business development. The base salary range for this full-time position is $110,000-$164,000, with additional benefits, bonus, and equity. The role is part of Google Public Sector, which focuses on helping US public sector institutions accelerate their digital transformations.

General Utility Worker - Georgetown Catering

Company: Aramark

Location: Washington, DC

Posted Nov 09, 2024

Aramark is seeking a self-motivated General Utility Worker to maintain cleanliness of dishes, equipment, and environments. The role involves ensuring guest satisfaction, maintaining dishwashing station, equipment, and performing light maintenance tasks. The hourly rate is $22.80 - $23.80, with comprehensive benefits including medical, dental, vision, and retirement savings plans. The position requires understanding of basic sanitation and safety procedures, and flexibility for evenings and weekends.

IT Specialist (Manager of Platform Development)

Company: Other Agencies and Independent Organizations - National Gallery of Art

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Manager of Platform Development at the National Gallery leads a team of software developers to create and maintain cloud-based software architecture. This role involves ensuring platform scalability, automating business processes, and enhancing access to the collection. Expertise in cloud platforms, enterprise search, and knowledge of the cultural heritage sector is required. The role fosters collaboration among colleagues and aligns with the National Gallery’s mission and strategic goals. Applicants must be US citizens, meet time-in-grade requirements, and have specialized IT experience. A writing sample may be required. The position offers a comprehensive benefits package.

Programmatic Sales Manager, DC

Company: Wunderkind

Location: Washington, DC

Posted Nov 08, 2024

Wunderkind, a company that has driven growth for numerous retailers and eCommerce businesses, is seeking a Programmatic Sales Manager. This role involves evangelizing Wunderkind's display and video inventory to programmatic buyers, managing relationships with agency partners, and maximizing campaign performance. The ideal candidate will have a BA/BS degree, at least 3+ years of online advertising sales experience, and expertise in programmatic ad campaigns. Wunderkind offers a high-growth environment, competitive salary, and a strong commitment to company culture, community, and work-life balance.

Space Vehicle Concept Design Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 09, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace and offers a competitive compensation package and benefits.

Personal Banker

Company: PNC

Location: Washington, DC

Posted Nov 09, 2024

PNC is seeking a Personal Banker for its Shephard Park branch in Washington, DC. The role involves strengthening customer relationships through a defined sales process, identifying appropriate financial solutions, and driving proactive sales conversations. The ideal candidate will have accountability, banking knowledge, client loyalty, customer experience, and customer service skills. No degree is required, but related experience or product knowledge is needed. PNC offers a comprehensive benefits package including medical/prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with PNC match, and more. The base salary ranges from $44,720.00 to $67,600.00.

Recreation Assistant - Community Recreation

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Nov 09, 2024

The text describes a job opening for a position in the Non-Appropriated Fund (NAF) Community Recreation, and Deployed Support Branch of Commander, Navy Installations Command (CNIC). The role involves supporting the Military's Quality of Life programs, specifically the Morale, Welfare, and Recreation (MWR) department. The incumbent will be responsible for direct customer service, data entry, organizing events, and managing special activities. The position requires experience in these areas, a pleasant attitude, and the ability to work independently. The role involves handling cash transactions and may require nights, weekends, and holidays. The salary is dependent on experience and education, and participation in Direct Deposit is mandatory. The position is part of a drug-free federal workplace. Benefits include a comprehensive package designed to make a federal career rewarding.

Attorney Advisor (Public Notice Flyer)

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 08, 2024

The Office of the Secretary, Office of the General Counsel, Office of the Chief Counsel for the Minority Business Development Agency (OCC-MBDA) within the Department of Commerce is seeking dedicated, equity-focused attorneys. The role involves providing legal and policy guidance to advance the growth and global competitiveness of minority business enterprises. Requirements include U.S. citizenship, federal employment suitability, passing a background investigation, a 2-year trial period, and bar membership in one of the 50 states, Washington D.C., Puerto Rico, or the U.S. Virgin Islands. Applicants should have a Juris Doctor (J.D.) degree, bar membership, and experience in federal financial assistance law, DEIA, contracts law, administrative law, constitutional law, entrepreneurship, or small business issues. Strong research, writing, analytical, and communication skills are required. The salary and level of supervision will be determined based on the applicant's experience and expertise.

Lead Recreation Assistant Fitness

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Nov 09, 2024

The text describes a job opening for a position in the Non-Appropriated Fund (NAF) Fitness, Sports, and Deployed Support Branch of Commander, Navy Installations Command (CNIC). The role involves managing fitness, recreation, lodging, and food and beverage programs for service members, their families, retired military, and civilian employees. Key requirements include cash handling experience, proficiency in point of sales systems, strong organizational skills, a customer-oriented personality, and the ability to communicate effectively. The position necessitates physical capabilities such as standing, bending, stooping, walking, and lifting up to 50 pounds. The role also requires obtaining CPR, AED, and first aid certification within 90 days of appointment. The job is based at Naval Base Kitsap and involves a specific work schedule.

Enterprise Planning - Strategic Initiatives Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Nov 09, 2024

Fannie Mae is seeking a Senior Associate for Enterprise Planning - Portfolio Management. The role involves supporting portfolio planning, engaging with key stakeholders, providing data analysis, and ensuring lean governance compliance. The ideal candidate will have at least 2 years of relevant experience, excellent communication skills, and experience working with diverse functional teams. Desired skills include a Bachelor's degree, experience in change management, business insights, project management, and proficiency in tools like PowerPoint, Excel, Tableau, Power BI, JIRA, SharePoint, and Microsoft Teams. Fannie Mae offers a flexible hybrid work environment and comprehensive benefits.

Luxury Sales Associate

Company: Brilliant Earth

Location: Washington, DC

Posted Nov 09, 2024

Brilliant Earth is seeking a full-time Jewelry Consultant for its Washington, D.C. showroom. The role involves guiding customers through sales via in-person, virtual, phone, or live-chat appointments, managing high sales leads, and creating personalized experiences. The ideal candidate should have a passion for customer service, a drive to exceed sales targets, strong communication skills, and a collaborative spirit. Brilliant Earth offers competitive compensation, a robust benefits package, career growth opportunities, and a mission-driven, diverse team environment.

Decision Analytics Associate Consultant - Health Plan

Company: ZS

Location: Washington DC

Posted Nov 08, 2024

ZS is a management consulting and technology firm that values its people and partners with clients to develop custom solutions. The company offers a comprehensive total rewards package and a flexible work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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